Guest User
January 1, 2024
what a truly poor hotel - this hotel needs a full refurbishment. its tired and the rooms are so very very poor. the staff are disinterested and rude when you complain and they think the rooms are acceptable. it is a disgrace. wifi doesn't work. I was on floor 6 and at no point could I use the wifi. the chair is the room was a disgrace image attached. the bench in the room oh dear video attached of it being dangerous. a hair dryer in the bathroom with a plug this is against all health and safety and dangerous. A broken toilet seat AND dirty bathrooms floor. the bath was fitted the wrong way round so you could not take a bath as the taps would stick in your back and the plug at the other end. it was weird but fitted wrong. walls paper thin. constantly woken up by banging doors and the water pipes from next doors bathroom. breakfast was like a motorway awful jam packed and never any food left at 9.30am pool area is dangerous with raised wooden floor planks that will cause somebody a serious injury, 12 sun benches for an entire pool area inadequate always taken and no towels on every occasion we tried to use the pool area. frankly this hotel is a massive let down. reception staff rude. they did not resolve my issues or offer me any sort of discount., I would have left the hotel and gone elsewhere but to new years it was fully booked everywhere. Avoid this dreadful hotel.