This was my second time staying at the property because of the short walk of the Monroe for concerts is walking distance in the cold weather. The hotel staff is super friendly. The first time in was a bit hectic getting checked in, but the second time was a breeze. Front staff was always so nice and the bar! Our room was the issue. The first and second time we stayed the showers had long hairs all over them and no shampoo/wash in the dispensers it was like shower area wasn’t even cleaning two times in a row. I let them know checking out and was told I would be contacted and never was. The room could of used cleaning, but spacious. Kind of a disappointment with the precautions this hotel advertised on cleaning and safety for health.