Grand Hotel Wiesler

Amazing views from the bath! Perfect fresh berries at breakfast. Fantastic 24-hour sauna. It’s details like this that make the Grand the best in Graz - and one of the finest in Austria.

The check in process was simple. The receptionist was great. Coffee capsules are free and if I needed more, there was no problem. There is a 50 Euros deposit on check in, refund after check out. Why ? Because they have drinks in the mini fridge and a can of potato chips on the counter. If you eat it, you have to pay for it.  I requested the highest floor . There are 5 floors. I got the 3rd floor. I checked in on a weekday . I don’t know why my request wasn’t honored. The hotel wasn’t that busy. The room number for each room  is hand written which isn’t very professional.  There are 2 elevators. One is not working the whole time I was there. After I entered the room , the room floor , hard work floor it appears , is like a roller skating rink full of luggage wheels tracks. It looked awful. I wasn’t too bothered with it. The view is ok with lots of grafiti on the opposite bank which isn’t that appealing. There room is dirty and floor not swept. The daily house keeping involving replacing the coffee on 1/2 nights there , replaced the floor towel in front of the shower and threw out the garbage, made the bed and that was it.  There is a chair facing the river which is great. I went for a walk , bought some fruit and settled down and spread my things around and discovered the WiFi is extremely poor, ranging from 1 to zero bar to 2 bar to zero bar. The reception was unstable and I was using my own cell phone data. This is by far the worse hotel that I have ever stayed in .  The bathroom door is transparent. If you have kid , your kids will see you ***** while you shower. It is a terrible floor plan. This hotel is supposed to be a 4 star hotel but it looks age and  , dated. It has seen its glorious days ( the chandelier on top of the chair facing the window shows its glory ). The wall is not painted. This hotel is not ready to receive customers. On the day that I check in , I saw 2 painters getting to paint the wall, apparently it still wants to earn money while it is under renovation  I honestly think the hotel needs to be shut down to fix the WiFi. The supervisor offered me another Login name but neither worked well. My advice is to save your money and stay somewhere. You can’t get your money back once you paid.. Changing room doesn’t solve the WiFi issue. It is just more hassle. The receptionists were very nice people. Don’t blame the messengers. I blamed it on the company who owns it and the general manager who runs the day to day activity. 

My stay at the Wiesler Hotel went beyond my expectations. I booked the tiny room because I am not fussy about having a big room. When I entered the room I was disappointed because the bed was above ground level and that it's a no no for lumbago sufferers, such as I. The size was actually quite decent, certainly no 'tiny' at all, and so was the bathroom but the bed put me off. I walked down to the reception desk, and I asked for an upgrade. I told the senior gentleman at the desk (could he be the general manager or even the owner?) that I did no like the bed without footboard. He was most understanding and he issued 2 keys for me to check and to choose from the Comfort bedroom and the Grand bedroom. I chose the former -the bed had a proper footboard, legs and headboard. He offered me to stay at the Grand for the same price of the Comfort, I was very pleased by the kind offer but I said that I was happy to go for the Comfort. As he insisted I accepted the Grand bedroom, which has the size of a one-bed apartment. The location is spot on: it's right in the city centre with views to the river Mur in front. I had the buffet breakfast in my last day too and I highly recommend it if you enjoy a good quality and varied breakfast. I've tried the local red wine too at the bar in the lounge, which was excellent and at a surprising low price- after all this is Austria! The decoration of the rooms aren't the typical you find in a 4 stars hotel with history and the curious eye has seen in the lobby's beautiful colour lithographs that the hotel has changed its style a few times over the last century. But it won't put me off to stay back tat the Weisler next time I am in Graz.

Absolutely beautiful hotel, would recommend to anyone. Spacious room close to all transport.