WoodSpring Suites Rochester Greece

Never again....one of the noisy rooms ever. Stove top fridge no utensils. No nothing this was a bad choice.

It was horrible. No staff. They all quit. Toilet stopped working and we couldn't find anyone to help us. Not enough towels for 4 people

Decent place to stay staff was helpful. Bed and pillows were less than desirable. Rooms do not have any soap shampoo etc. There were a lot of kids running the hallways and parking lot and numerous dogs barking.

The establishment was in clean order, staff were very helpful. If something was needed all I had to do was just ask. Even the GM was pleasant to speak to and also work out issues on site! Nice place to relax and unwind, with laundry on site works well l.

For the amount ofoney I payed we were very dissatisfied. I picked this place because it was fairly new and close to were I needed to be.First ti.e booking like this and very unhappy.Stay was awful For a suite was very small amd unequiped.

Housekeeping was only e dry two weeks. If you wanted clean sheets, towels, wash cloths you had to bring soiled items to front desk and exchange for clean, bring them to your room and install them yourself. The bed was a second hand bed and completely uncomfortable. When I cancelled 5 nights of my 8 night reservation, they wouldn’t refund any money. I have since filed a complaint with my credit card company.

there was no pool and room was sort of unclean no amenities at all not even a hanger to hang my wrinkled clothes from my flight staff was ok but sort of unprofessional acting and coffee pot was broken entire weekend

Management. Staff EXTREMELY rude and apparently discriminates against certain people? Upon check in, was never told where anything was located ( laundry, vending, what to do about fresh/dirty linen. Wifi password, where to take garbage and recycles out. Left one morning, put 2 clear plastic garbage bags filled with recycles ( brown paper bag. Tissue box, cardboard food container, (empty/cleaned). When i returned, there was a note that they pride themselves on cleanliness. If i didn't clean my suite of excessive trash id be charged $150. When i went to the front desk to talk about it, what Management did wasn't professional. Says very rudely " what. You cant come down and ask? Trash goes outside. Rolls his eyes spoke to me as if i wasn't capable of understanding anything. I didnt say anything however about the cockroaches in my room. Crawling everywhere. I have pictures

There is no pool. Not needed but horrible folks staying there. Others won’t let me off elevator before they pressed their way in. No ice machine. No ice cube tray in room. No hand towels ( staff told me I had to use my washcloth or my bath towel to dry my hands). I bought paper towels to dry my hands! Roach in my room on 3rd day.. I had no food in my room to attract them. My hallway was filled with smoke on last 2 days. Someone was burning food or something like & after no staff on duty. Was afraid to go to sleep! Staff at desk left early than posted. My last time I will ever stay here!!