My child was taking the college entrance exam, and I booked two king-size rooms for three nights on Ctrip two weeks in advance. Since I couldn't go home, my elderly family member was accompanying me. The elderly family member said the hotel was clean and tidy. However, after checking out and chatting with them, I discovered that they had been using the same set of toiletries that came with their room upon check-in, and the hotel hadn't provided any new toiletries for the following days. A four-star hotel shouldn't make such a basic mistake, right? Was it because the booking was made online, or was there any discrepancy between the elderly and the children?
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