Hampton by Hilton Hotels in Guangzhou

Due to work, I frequently transfer through Guangzhou Airport and have stayed at various hotels nearby, including Novotel, Wyndham, Home Inn Business, and Vienna Hotels. To be honest, I rarely review hotels because I simply don't have the time, and I don't really care for the points offered by Ctrip – they're meaningless. This was my first time staying at a Hampton by Hilton in Guangzhou. I have to say, the front desk service and room amenities were absolutely flawless, exceeding all expectations. Even Novotel's service and room facilities don't compare. Before checking in, the front desk added me on WeChat, asked about my needs and arrival time, and reserved a room. For a hotel at this price point, that's truly commendable. The room amenities were also impeccable; the color scheme was very youthful, and all facilities were user-friendly. Although I didn't use the refrigerator, having one at this price is a rare find. The toilet had a heated seat, the shower and water temperature were excellent, and even the shampoo, shower gel, and coffee were of good quality. The shuttle service, using business vans for both pick-up and drop-off, is also a rare luxury for a hotel in this price range. I don't consider myself a picky person. We're all just trying to make a living, so why make things difficult for each other? As long as a hotel meets a basic 60% standard, I'm usually happy. If I like it, I'll stay again; if not, I can't be bothered to leave a review, I'll just choose a different place next time. But here's the problem: why did I give the service a one-star rating, while everything else received full marks for being impeccable and exceeding expectations? It's because of the incredibly rude attitude of the airport pick-up driver. I can understand that people might be stressed, the weather might be bad, there could be traffic, or other reasons for being in a bad mood, but that's no excuse for how a customer is treated. If you don't want to do the job, you can choose not to; that's fine. But for a service industry, the driver is the first person to physically interact with the customer. The drop-off driver, on the other hand, was perfectly fine, at least above average. He helped with luggage and we had a pleasant chat in the car. This is precisely why I'm leaving a review on Ctrip, rather than contacting Hilton headquarters, Black Cat, or 12315. However, if I could rate the pick-up driver's service, I'd give it 0 stars. Due to bad weather in Guangzhou, my first flight was delayed, causing me to rush for my second flight, which I ultimately missed. Exhausted and hungry, I booked the hotel and called the front desk to inquire about the pick-up service. I left my number, the front desk contacted the driver, and the driver called me. I asked how long it would take, and he said at least 20 minutes. I told him we hadn't eaten yet and if it was going to be 20 minutes, we'd grab some food first and then call him. The driver agreed. After we finished a quick meal, I called the driver, who told me which gate to wait at. I'm not sure if I misheard or if the driver misspoke, but I understood it to be Gate 43. However, there's no Gate 43 at T3. So, I called the driver a second time to confirm if it was 43 or 63. He told me Gate 63. We then waited at Gate 63 for several minutes but didn't see the driver. Feeling very tired and wanting to get to the hotel as soon as possible, I called the driver a third time. My intention was to ask how much longer he would be, and if it was too long, we could just call our own taxi. I believe my tone in every call was very friendly, always starting with ”Hello, Master (Shi Fu)”. But this time, the driver eventually said, ”Don't keep calling me.” Excuse me, is your driver a mayor or a provincial governor? Is this how you treat customers? OK, I endured it, because I needed the driver to pick me up and take me to the hotel. When the car arrived, we had a lot of luggage. The driver initially didn't offer any help and stayed in the car. Only when the trunk wouldn't close did he get out, but even then, he didn't try to lend a hand or assist. We had to move all the luggage ourselves, coordinating with the driver. OK, I endured it. Then, once we were in the car and driving, the driver was either on a call or listening to a broadcast (speaking Cantonese, which I don't understand). My colleague and I were chatting very quietly, but the driver's external audio was at least louder than our conversation. Suddenly, the driver told us to quiet down. So, we became silent and didn't dare to speak. Later, after his call or broadcast ended, the driver played music that was at least louder than our previous conversation. Is it only permissible for officials to set fires, but not for the common people to light lamps? Or perhaps the driver thinks that only Cantonese-speaking customers are worthy of service, like some Hong Kongers who are unwelcoming to mainlanders, feeling a natural sense of superiority? In the car, I told my colleague that I would definitely complain. I don't expect your service to be amazing, because I won't be paying tips like foreigners, but you can't be so outrageous. I don't know if this driver is related to the boss or manager, but I don't need to tolerate this. In the service industry, one weak link can truly ruin everything. I will continue to choose Hampton or Hilton hotels in other locations, but frankly, I will most likely not stay at this particular hotel a second time. No one likes to feel unwelcome, and it's a terrible feeling, so I choose to avoid it.

The overall ambiance is elegant, the rooms get plenty of natural light, and the soundproofing is excellent. Check-in was quick, and Daria at the front desk was very thoughtful and responsive. There are plenty of convenient dining and entertainment options nearby. I'll definitely choose this place again for my next stay.

This Hampton by Hilton is definitely my top choice when I'm in Foshan for leisure or business! The location is a clear winner, right next to the Guangfo Outlets, which makes shopping and dining incredibly convenient. Getting to Guangzhou South Station is a breeze, saving a lot of time and hassle for cross-city travel. Both the hotel's interior and exterior are spotless. The rooms are spacious and bright, and the bedding is wonderfully soft and comfortable, making for a truly relaxing stay. Candy provided excellent and attentive service, always quick to respond. This hotel is perfect whether you're traveling alone for business or with the whole family.

This is my go-to hotel for business trips during the Canton Fair. The hotel is clean, and the breakfast spread is excellent. They offer a shuttle service, and the front desk staff are very friendly and provide the shuttle schedule. Overall, I'm very satisfied and always book this hotel for my business trips.

Came to watch Joker Xue's concert at Tianhe Sports Center, and the hotel's location was great, within walking distance, making it very convenient to get around. The lobby has a large 'Guangzhou' sign, perfect for photos, and the room was clean, with a very comfortable bed and pillows 😌

Everything was great. The only issue is that you need to take two metro lines to reach the hotel from downtown. Breakfast service is truly good and free laundry service is also available. The hotel staff listens to customers very well and is always helpful. Highly recommended for business travelers, especially those who are familiar with the Guangzhou metro system. This hotel is a perfect choice. All staff members are very kind, and the food quality is excellent.

The hotel's service was outstanding. The front desk was incredibly efficient in handling check-ins and requests, making everything feel very professional. The room itself was comfortably furnished, impeccably clean, and well-maintained. Overall, it was a very pleasant stay.

Service: Xiao Qin provided excellent service; she was very warm and polite. She upgraded our room type and even gave us a small gift, which was very nice. Cleanliness: The room was very clean and well-maintained. Facilities: Good. The shower, especially the rain shower, had great water pressure and was very comfortable. What a pleasant surprise! I just booked randomly and didn't realize it was a newly opened hotel. It's not luxurious, but it's definitely cozy and comfortable. The location is fantastic, right by the river, perfect for a stroll. There's free parking, though the subway is about a 10-15 minute walk away. The value for money is outstanding; I'll definitely come back! If I had any suggestions, it would be that the room didn't have paper bags, and when water was delivered, there was no carrying bag, which made it a bit inconvenient to handle. Also, the free laundry room could be better organized. It would be a great bonus if they could offer services like Atour, where laundry is delivered to the room, or if someone could transfer washed clothes to the dryer.

The staff, especially Donna, Haha, and Chloe, were all very polite and communication was smooth. I didn't book an airport transfer in advance, but after a quick call, they immediately arranged a comfortable business car to pick me up. The room was super clean, and the bedding felt really dry and fresh, which was a welcome change from the usual humidity in Guangzhou. The blackout curtains were fantastic; you wouldn't even know it was daytime unless you opened them, which really helped with sleep. Breakfast was good, with both Chinese and Western options. Ordering takeout was also convenient, as a robot delivered it right to my door without any disturbance. The bathroom had a great dry/wet separation, and every corner was spotless. The toilet and shower were also separate, making it very dry and comfortable. There were several tissue boxes, all full, which I really appreciate – I usually bring my own tissues, but the quality here was excellent; they didn't fall apart when wet.

Exquisite, luxurious, and stylish, I truly felt at home with excellent service and a fantastic stay experience! The self-service laundry room and gym on the second floor are free to use with your room card. Breakfast was also superb: a rich variety, delicious pastries, and a pleasant environment. I stayed for 7 nights in total and it was very comfortable. Highly recommended!