CoCoHotel Guangzhou Baiyun International Airport (Terminal 2 Branch)

The room is spacious and grand, clean and tidy. It's in an excellent location for layovers and transfers, and the service is great. Overall, it was a comfortable stay, and I'll definitely come again.

I always choose this hotel for my business trips. While there aren't many dining options nearby, everything else is very convenient. Plus, if the hotel isn't too busy, I can even check in early, which is a nice bonus.

1. Complimentary 24-hour shuttle service to/from T2/T3 terminals. 2. Refreshing summer drinks. 3. Quiet environment. 4. Clean and hygienic. 5. Rich breakfast.

First off, the hotel service was decent, with a shuttle transfer available. The facilities seemed okay too, probably on par with a three-star hotel. However, the hygiene was absolutely terrible. The towels were ripped, and the bed sheets clearly hadn't been changed – they reeked of cigarette smoke. I woke up covered in rashes and itching all over. I only chose this place for a convenient overnight stop during a layover. On top of that, the hotel also hosts tour groups, which meant I had to wait in line to check in late at night! The hallway was also incredibly noisy late into the night, full of Russian tour groups! Those two points really left a bad impression!

What a baffling experience! Service: My flight kept getting delayed, so I wanted to find a hotel near the airport to rest before my next flight. I kept trying to contact the hotel before landing, and they just told me to call them once I'd landed. After landing, I got to baggage claim at 4:06 AM. I called to ask about the shuttle schedule. They said if I could make it to Gate 43 within 13 minutes, I could catch that one, otherwise, I'd have to wait for the next. I told them I'd try my best, as I wasn't sure how long my luggage would take. I grabbed my bags and literally ran, reaching Gate 43 at 4:14 AM. I called again, and the customer service representative told me to wait and the driver would contact me. By 4:25 AM, no one had contacted me. I added them on WeChat because I was getting really annoyed with all the calls. The customer service rep then said it would be 4:45 AM??? I asked why it was 4:45 AM when they had told me 4:20 AM earlier and had made me rush. They just stopped responding. The whole process felt so passive, like I was being strung along and wasted a lot of time. During check-in, the front desk offered me complimentary breakfast as compensation for the shuttle screw-up. It was already almost 5 AM. After I showered, it was past 5 AM, and I planned to wait until 6 AM to eat breakfast and then sleep. Then, I was stopped at the restaurant entrance. They said my room card didn't include breakfast and I needed a breakfast voucher. I told them the front desk hadn't given me one and had told me to just use my room card. The staff member kept insisting on a voucher and told me to go back to the front desk myself, rambling on and on. I asked if they could just make a quick call to confirm if it was really that difficult. They made the call themselves, and the issue was resolved in less than 10 seconds. So, what was the point of all that difficulty and making things hard for me earlier?... Finally, there was a gecko with a broken tail in the bathroom. And despite their verbal apologies, they gave me a room at the very end of the corridor. Overall, it was a very unpleasant experience.

Facilities: Comprehensive Cleanliness: Spotless Ambiance: Elegant

Absolutely perfect hotel! The room was brand new, no musty smell at all, and it had plenty of natural light. The water pressure was consistently strong, and the AC was wonderfully cool. Plus, there's a dryer, which is a huge bonus. They also offer a shuttle service to and from the airport, with minibuses departing from Gate 44 at Terminal 2 every 15 and 45 minutes past the hour.

They offer an airport shuttle, which is very convenient. It takes about 15 minutes to get to Terminal 2. They even provide milk in the evening. The soundproofing is excellent, so it's not noisy at all. The morning shuttle departs on the hour or half-hour. I'd definitely choose this hotel again for my next trip.

Traveling as a family of three, we happened to be passing through this area. It was excellent, very spacious, and they even upgraded us to a room with a bathtub for free. They also offered a complimentary 'Good Night Milk' service. They provide a 24-hour shuttle service to/from Terminals 2 and 3, which we didn't need, but it really showed how great their service is. I've stayed in many hotels, but I'm very satisfied with this one! 👍