Yizhi Hotel (Guangzhou Chimelong Wildlife World) Reviews

Response from Property: 【健身房】【智能声控】【免费停车场】Dear valued guest, Thank you so much for taking the time to share your feedback about your stay at our hotel. We are delighted to hear that you enjoyed your overall experience and found our staff to be polite, patient, and helpful. We apologize for the "smell of smokers" that you encountered in your room. We understand how important a clean and fresh environment is for our guests, and we will definitely take your feedback into consideration to improve our cleaning procedures. Regarding the breakfast, we appreciate your understanding that it was a bit "Chinese style," which is indeed a reflection of the local culture. We are glad that you found it satisfactory overall. As for the parking, we apologize for any inconvenience caused by the limited space. We will continue to work on improving our parking facilities to ensure a more comfortable experience for our guests. Once again, thank you for your valuable feedback. We look forward to welcoming you back to our hotel in the future and providing you with an even better experience.

Response from Property: I deeply apologise for your unpleasant experience in our hotel. We are very sorry to learn that you encountered a bed bug problem during your stay, which is obviously a serious negligence in our health management, which has caused unnecessary trouble and discomfort to you and your family. We understand your concerns and dissatisfaction very well. Your health and comfort are our top concern. We have thoroughly cleaned and disinfected the relevant rooms, and will strengthen daily hygiene and maintenance measures to ensure that similar incidents do not occur again. At the same time, we will also cooperate with professional pest control service companies to carry out a comprehensive inspection and treatment of the whole hotel, and once again sincerely apologise for the inconvenience caused to you.

Response from Property: 【健身房】【洗衣机】【免费停车场】Dear guest,We appreciate you taking the time to provide us with your feedback. We understand your concerns about the room size and cost-effectiveness. We will definitely take your opinion into consideration and review our room sizes and pricing to ensure we meet the expectations of our guests.Our staff is friendly and eager to help. Their primary goal is to provide all our guests with a pleasant and comfortable stay. We apologize for any inconvenience caused by our hotel's location near the north gate of Chimelong Safari Park, where transportation options may be limited.Regarding the taxi situation, we are sorry to hear about your experience. We also encourage our guests to negotiate with taxi drivers to ensure they receive a fair price.Lastly, thank you again for your feedback. We value your opinion and strive to provide a better experience for our guests.

Response from Property: Hotel reply: [Gym][Smart voice control][Free parking lot] Dear guest, hello! Thank you very much for your love and high evaluation of our hotel! We are very honored and proud to know that you are very satisfied with the hygiene, sleeping environment, environmental elegance and service of our hotel every time you come. Your satisfaction is the greatest encouragement and affirmation for us. We have been committed to creating a clean, comfortable and quiet accommodation environment for guests, and providing intimate and thoughtful services. I am very happy to bring such a pleasant stay experience to you and your son, so that your son can fall asleep sweetly and sleep all night. Your affirmation is our driving force to keep moving forward. We will continue to maintain and improve the quality of various services of the hotel and provide you and every guest with better services and experience. Thank you again for your valuable comments and support. I look forward to your visit with your family next time, let us create more beautiful memories together. I wish you a pleasant journey!

Response from Property: 【Gym】【Smart Voice Control】【Free Parking】Reading your feedback is like harvesting a beam of warm sunshine, illuminating the hearts of the entire [Hotel Name] team! We are honored and excited to know that you had a comfortable two-night stay with us. We know that a perfect trip begins with meticulous care. Therefore, we spare no effort in creating an odorless and clean living environment and providing services that exceed expectations. The kindness of the front desk brother is the best embodiment of this spirit-he not only generously gave children breakfast coupons, but also arranged a surprise upgrade for your second night's stay, all just to make your journey more complete. The convenient transportation to the zoo makes us the first choice for many families. Being able to witness the children fall asleep peacefully in laughter and fatigue after playing is the most precious memory in our work. Your likes are not only a personal recognition, but also a high praise for our overall service quality. This will inspire us to continue to innovate and surpass ourselves in the future, in order to bring all guests a more extraordinary stay experience. Thank you again for your choice and sharing. We sincerely look forward to meeting you again and creating more stories worth cherishing together in this land full of love and dreams.

Response from Property: 【Gym】【Smart Voice Control】【Free Parking】Thank you for your high praise for us! We are honored to know that you think we are a cost-effective choice when you go to Guangzhou Chimelong Safari Park. The convenient location, the novel and simple style of the hotel, and the odor-free environmentally friendly decoration standards are all features we have carefully prepared for you. As one of the basic services, we always adhere to high standards to ensure that every guest has a comfortable living environment. Responding to your needs instantly through WeChat community reflects our commitment to efficient communication; and the rich breakfast options plus the preferential policy for children under 1.2 add a touch of warmth and consideration to family travel. Your satisfaction and recommendation are the biggest motivation for us to continuously improve the quality of our service. Looking forward to welcoming you again and creating more beautiful memories together.

Response from Property: 【Gym】【Smart Voice Control】【Free Parking】Dear guests, your evaluation is a great encouragement and affirmation to us! We are very pleased and proud to know that your accommodation experience is "beyond expectations and very comfortable". We have been committed to providing guests with excellent services and comfortable accommodation environment, and your satisfaction is our greatest motivation. Your praise is not only a recognition of our work, but also an encouragement for our future development. I look forward to welcoming you again in the future and writing more beautiful stories with you. We will continue to work hard to continuously improve the quality of service to ensure that every guest can enjoy an accommodation experience that exceeds expectations. I wish you and your family all the best and happiness!