Xi Yue Hotel (Beijing Road Pedestrian Street Gong yuan qian Station Guangzhou) Reviews

Response from Property: Dear guest: Hello! We are honored to receive your high praise for the hotel. We sincerely thank you for your recognition of the hotel's cost-effectiveness, overall quality and location. It has always been our pursuit to provide you with affordable and excellent services. The hotel is located in a central location with convenient transportation. Whether you want to explore the prosperity of the city or go to various attractions, you can travel easily. This is exactly the travel convenience we hope to create for you. At the same time, we are also very happy that you chose our hotel on the Trip platform. Trip has always been committed to providing travelers with high-quality hotel resources and services. We are honored to be one of them and add beautiful memories to your journey. Looking forward to your visit again, we will continue to maintain the quality of service and bring you a more comfortable accommodation experience. I wish you a happy life and all the best!

Response from Property: Hotel reply: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.

Response from Property: Dear guest,Thank you very much for your wonderful review! We are delighted to hear that you had a great experience staying with us.We are glad that the check-in process was fast and efficient. Our reception team always aims to be helpful and provide the best service possible. The proximity of the hotel to the subway station is indeed a great advantage, making it convenient for guests to explore the city. The fact that it's only about a 5-minute walk to the subway station is very convenient for your travels.Our cleaners take pride in keeping the rooms clean every day, ensuring that you have a comfortable stay. We are happy to know that you appreciated our great service.We look forward to welcoming you back again in the future. The nearest subway station, 公园前站，is a great asset for our guests.Best regards,

Response from Property: Dear guest,Thank you for your wonderful review! We are delighted to hear that Jenny was very kind and that you found our hotel a great place to rest. We hope more people will have the opportunity to experience our hotel's comfort and hospitality. Looking forward to welcoming you back and others to join us when they have free time.Best regards,

Response from Property: 尊敬的賓客：您好呀！非常感謝您對我們房間衞生以及工作人員服務態度的認可呢，不過同時也很抱歉，給您帶來了水温與水壓不太穩定的不佳體驗。我們一直都很注重為客人營造舒適的住宿環境，房間的清潔工作有嚴格標準和流程，確保每一間客房都能保持乾淨整潔；工作人員也始終秉持着熱情友好、用心服務的理念，盡力滿足大家的各類需求。而關於水温與水壓不穩定這個問題，我們已經高度重視啦，會馬上安排專業的維修人員去仔細排查相關的供水設備、管道等設施，看看是哪裡出現了故障或者需要進行調試優化，爭取儘快解決這個問題，讓後續入住的每一位客人都能享受到穩定且舒適的用水體驗。我們真心希望您可以不計較這次的小瑕疵，再次選擇我們酒店呀，我們一定會持續改進、不斷完善各項服務和設施，給您帶來更優質的住宿體驗。再次感謝您的反饋，祝您生活愉快，一切順利呢！

Response from Property: Dear guest,Thank you very much for your kind feedback. We are delighted to hear that you had a pleasant experience with us. Amyer's friendly services indeed reflect our commitment to providing guests with warm and attentive hospitality. Our team always endeavors to ensure that every guest feels welcome and well taken care of.It's also gratifying to know that you were impressed by the cleanliness of our hotel, especially that of the bathroom. Maintaining a high standard of hygiene is one of our top priorities, and we will continue to uphold this rigorously.Moreover, we're glad you love the AI function in the room. We constantly strive to incorporate advanced and convenient technologies to enhance our guests' stay, and it seems this has been a hit with you.Once again, thank you for choosing our hotel. We look forward to welcoming you back in the future and providing you with another outstanding experience.Best regards!

Response from Property: We are overjoyed to receive your wonderful review! It's so great that you chose our hotel for your first trip to China with your family.We're glad that you found the check-in and check-out processes to be very fast. Our front desk staff always strive to provide efficient service to ensure that our guests can start and end their stays smoothly without any unnecessary delays.We're happy that you enjoyed using the AI to play music on weekday mornings to make your early morning sleep smoother. We hope it added a touch of comfort and relaxation to your daily start.Thank you for happily staying with us for 6 days and 5 nights and recommending our hotel to others. We truly hope to have the opportunity to welcome you and your family back again in the future. And that photo of the delicious and cheap breakfast food sold nearby on the street you shared also makes us look forward to your next visit even more. Wish you all the best and many more wonderful trips!

Response from Property: Dear guest, this hotel is really nice! The location advantage is obvious. It is close to the subway station and you can reach lively places like Beijing Road in a short walk. It is very convenient for traveling, shopping and so on. The room is clean and tidy, making it comfortable to live in. The price was cheap and affordable before. Although the price has increased in the past few days, considering its advantages in all aspects, it is still worth it. And even though it is close to the road, there is no noise interference, which allows people to have a good rest. That little device that can control lights, TVs, air conditioners, etc. is really practical and interesting. The most satisfying thing is that late check-out is allowed until 2 pm. This service is really considerate and thoughtful. No wonder you are quite happy to stay here for 3 days. It is indeed a very pleasant stay experience.

Response from Property: Dear Guest: Thank you very much for your high compliment! We are glad to hear that you are satisfied with the convenient location, cleanliness and facilities provided by our hotel at the front desk. We take great pride in choosing a location that provides convenience to our guests. Whether you are traveling for business or leisure, we want you to have easy access to everything you need. Our housekeeping team strives to maintain a clean and tidy environment to make you feel comfortable. We believe that a clean space is essential for a comfortable stay. As for the facilities at the front desk, we strive to provide useful items to make your stay more pleasant. From toiletries to local guides, our goal is to meet your every need. We are glad that you had a pleasant experience working with us. We look forward to welcoming you again soon. Have a great day!

Response from Property: 非常感謝您對我們小粵的高度評價！我們很高興聽到您對我們的接待服務感到滿意，並發現我們的員工友好而負責。我們也很高興李玉娟和司思以他們的責任感和效率給您留下了深刻的印象。我們期待您下次光臨廣州。我們將繼續為您提供優質的服務和美好的住宿體驗。

Response from Property: 尊敬的賓客：您好！得知您在我們酒店連住 5 天，還給出如此高的評價，我們整個團隊都備受鼓舞，滿心歡喜！這 5 天裏，能持續為您提供乾淨整潔的居住環境，保障您生活起居的便利，是我們的榮幸。我們每日精心打掃房間，嚴格把控衞生細節，就是盼着您回到房間能有舒心之感。而酒店周邊便捷的配套設施，也旨在助力您輕鬆出行、暢享生活。您的認可讓我們堅信付出的努力有了最美的回報，期待未來還有機會再次接待您，我們定會以更優質的服務，讓您的每一次入住都成為美好的回憶。祝您生活愉快，萬事順遂！

Response from Property: Dear guest,Thank you for your feedback. We are glad to hear that you found our hotel conveniently located near Beijing street and that the check-in process was fast. We apologize for the areas where our housekeeping needs improvement. We will address this issue immediately and strive to provide a better experience for our guests in the future.We hope to have the opportunity to welcome you back again soon.Best regards!

Response from Property: Dear guest,Thank you so much for your high praise of our hotel! We're truly delighted to know that you had a great experience with us.Our hotel's cleanliness is something we take great pride in. Our housekeeping team follows strict and meticulous cleaning procedures every single day. They carefully tidy up each room, from ensuring the bed sheets and pillowcases are smooth, clean, and free of any wrinkles or stains, to wiping down every surface like desks, windowsills to make them shiny and new. And when it comes to the bathroom, areas such as the toilet, washbasin, and shower cubicle all undergo thorough disinfection and cleaning, leaving no corner untouched. All these efforts are aimed at creating a fresh, comfortable, and spotless living environment for you. And we're glad that you appreciate the nice atmosphere of our hotel as well. We've put a lot of thought into the decoration and layout, from the choice of warm lighting to the cozy soft furnishings, along with maintaining an appropriate indoor temperature and humidity level, so that you can feel relaxed and at home during your stay.

Response from Property: 尊敬的賓客：您好！展信佳！我們懷着無比感激的心情，讀到您對我們酒店的高度評價。非常感謝您選擇我們酒店作為您在廣州的下榻之處，您的認可就是對我們最大的鼓勵。酒店一直致力於為賓客提供便捷的住宿體驗，我們深知優越的地理位置能為您的出行帶來諸多便利。毗鄰公園前地鐵站，幾步之遙的距離讓您輕鬆暢達城市各處；步行約 10 分鐘就能抵達繁華的北京路步行街，讓您盡情領略廣州的商業魅力與歷史文化。看到您對這一優勢如此滿意，我們由衷地感到欣慰。同時，前台工作人員始終秉持着熱情友好、樂於助人的服務理念，努力為每一位賓客提供優質的服務。即便語言存在障礙，他們也想盡辦法與您溝通，滿足您的需求。您對他們的稱讚，我們一定會傳達給每一位前台同事，相信這會讓他們備受鼓舞，在今後的工作中繼續以更加飽滿的熱情服務每一位賓客。再次感謝您的支持與喜愛。如果您未來還有機會來到廣州，我們誠摯地期待您再次選擇我們酒店，我們將一如既往地為您提供更優質的服務，讓您的每一次入住都舒心滿意。祝您生活愉快，萬事順遂！