BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch)

BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch) Reviews

BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch)

First Floor, Zhongyuan Plaza, 599 Yanling Road, Tianhe District, Guangzhou, Guangdong, ChinaView Hotel Details
BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch)
BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch)BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch)BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch)
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BIL Travel Hotel Guangzhou (Tianhe Bus Station Subway Station Branch) Guest Reviews

4.7/5
Outstanding
665 review
Verified reviews
Location4.6
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(665)
Positive reviews(654)
Reviews with photos/video(304)
Easy to get around(109)
Friendly front desk staff(71)
Well designed(67)
Close to metro(57)
Good audiovisual experience(35)
Perfect for business trips(28)
Tasty coffee(26)
Good lighting(10)
Negative reviews(11)
Guest User
Pressure Relieving Sunshine Audiovisual Twin Room [4-storey Soundproofing+High Definition Zero Pressure Comfortable Sleep Cloud Mattress+Thermostatic Smart Toilet+Dream Lily Deep Sleep Memory Pillow+Lenovo HD Giant Screen Audiovisual+Soothing Stress Relieving Steam Eye Mask+Whole House Intelligence]
Stayed in Jan 2025
Family
1 review
4.5/5
Great
Posted on Feb 13, 2025
Location is near the subway., few min walk. There is a pao stall next to the hotel which is easy for breakfast and the price is reasonable. Service is good. The staff is very helpful and polite. Everything needed, just we chat. Toilet is using Automatic, hence at time is not working. There is laundry self service, but the hotel will help to take care of it. Just that at time the dryer take whole day.. Morning till nite still drying. Overall is OK. We arrived mid nite and the e hailing driver is surprised that we booked that area, he says the place feng shui is good, 😅. We thought that there is something at the hotel, he asked us not to book that area again on next visit.. There is a cemetery near the hotel 😅 and few shops selling things for after death. Anyway, nothing happen, we have a great trip and will recommend it.
Response from Property: 【💕24H管家貼心服務💕】尊敬的賓客,非常感謝您這麼細緻的分享!能讓您度過愉快旅程,我們特別開心。烘乾機烘乾的情況,具體還是需要看衣服的數量與厚度,較多的衣服烘乾正常都需要較長的時間。酒店位置靠近地鐵口,設有免費停車場,並且周邊餐飲豐富,服務貼心,這些都是我們的優勢。我們的這裏的風水很好,要不然烈士陵園也不會選在這裏。期待您下次再來,我們一定給您更完美的體驗!衞生乾淨不彎繞,服務熱情超周到---from.BIL小管家·小漩
UE
BIL Designer Exclusive Audiovisual Suite [4-storey Soundproofing+4K Ultra HD Giant Screen Projection+Video VIP+Whole House Intelligence+Dream Lily Deep Sleep Memory Pillow+High Definition Zero Pressure Comfortable Cloud Mattress+Soothing And Stress Relieving Steam Eye Mask+Thermostatic Smart Toilet+MINI Refrigerator]
Stayed in Dec 2024
Couples
1 review
4.5/5
Great
Posted on Feb 2, 2025
Newly hotel room is clean and spacious with modern amenities. The front desk is very friendly and helpful . Very comfortable and valuable price to stay at BIL bill hotel .Highly recommend!
Response from Property: [💕Enjoy unlimited mineral water upon check-in💕] "The design of the space is a visual feast, while the design of the check-in experience is a soothing of the soul. We are well aware of the importance of both, so we start from the details to create a lodging space for you that is both artistic and full of humanistic care." --- from Xiao Ming, the BIL hotel housekeeper who is dedicated to providing service
Guest User
Stress Relieving City View Audiovisual King Room [4th Floor Soundproofing+Whole House Intelligence+Thermostatic Smart Toilet+Lenovo Giant Screen Audiovisual+Dream Lily Deep Sleep Memory Pillow+High Setting Zero Pressure Comfortable Latex Mattress+80S First Class Antibacterial, Mite Proof, Skin Friendly Cloth+Steam Eye Mask]
Stayed in Dec 2024
Travel with friends
4 review
3.0/5
Posted on Jan 23, 2025
In our second week we had to change rooms to the 3rd floor because our original room on the 4th floor was sold out. Unfortunately for the second week we did not enjoy our stay and would not recommend staying here if you don’t smoke and dislike cigarette smell. The first thing we noticed changing rooms was a smell coming out of the drain in the bathroom, which we smelled while laying in our beds. the staff were fortunately helpful and plugged the drain and sprayed room spray and after turning on the bathroom fan the smell was fortunately only in the bathroom. Unfortunately after two nights we‘ve noticed cigarette smell in our room even tho we aren‘t smokers. At first we thought it was because we left the windows open but even after turning the aircon and fan on, it smelled like we were smoking cigarettes in our room and this was going on for the rest of our stays and gave us headaches. The staff tried to help with opening up the windows and room spray but the cigarette smell didn‘t go away and we‘ve noticed that it came from the aircon and fan ventilation system because other rooms were smoking and so their cigarette smoke was ventilated into our room. After shutting off the aircon, the cigarette smell stopped but unfortunately the room would get stuffy without aircon and when we opened the window it was too loud to sleep and smelled too much like fried food because of the restaurant next to us, which is why I would not recommend staying in this room and hotel if you are a non smoker and sensitive to cigarette smoke. The staff was nice tho and tried to help but I unfortunately would not stay here again.
Response from Property: Thank you very much for choosing our hotel and taking the time to share your stay experience. We are deeply sorry for the inconvenience and dissatisfaction you experienced during your stay, this was by no means the quality of service we expected to provide you. We sincerely apologize for the room change you mentioned and the subsequent issues you encountered with the bathroom drain smell and cigarette smell in the room. We understand that these issues have a great impact on your stay experience, which is unacceptable to us. Regarding the peculiar smell in the bathroom drain pipe, we have arranged a professional maintenance team to inspect and thoroughly repair it to ensure that similar problems will not happen again. At the same time, we will also strengthen the cleaning and disinfection process of rooms, especially the cleaning of ventilation systems and air-conditioning equipment, to prevent the spread of any odor. We have carried out a comprehensive inspection of the hotel's ventilation system and we are very grateful for your recognition of our staff who are committed to providing the best service to our guests. We deeply regret the problems you have encountered and promise to take all necessary measures to improve and perfect our services. Although we very much hope that you will choose our hotel again. At the same time, we also welcome you to contact us at any time to provide valuable comments and suggestions to help us continuously improve service quality. We apologize again for your stay experience and sincerely thank you for your understanding and support.
Vun Khe
Pressure Relieving Sunshine Audiovisual Twin Room [4-storey Soundproofing+High Definition Zero Pressure Comfortable Sleep Cloud Mattress+Thermostatic Smart Toilet+Dream Lily Deep Sleep Memory Pillow+Lenovo HD Giant Screen Audiovisual+Soothing Stress Relieving Steam Eye Mask+Whole House Intelligence]
Stayed in Nov 2024
Family
30 review
4.0/5
Very Good
Posted on Dec 26, 2024
7 minutes to metro. Free self-service coffee. Robotic meal delivery. Fully recommended
6/14
Response from Property: [💕Intelligent giant screen projection, artistic inspiration designer hotel💕] "I have confirmed through eye contact that we are friends with super matching tastes", "Integrate the quarry scenes in the process of Guangzhou's urban development into the hotel's spatial atmosphere design, and extend the exquisite retro travel style in the regional culture~ Waiting for you to come back to Tianhe and explore together"~~~from·BIL Front Desk Manager·Xiao Ming
Kung
Pressure Relieving Sunshine Audiovisual Twin Room [4-storey Soundproofing+High Definition Zero Pressure Comfortable Sleep Cloud Mattress+Thermostatic Smart Toilet+Dream Lily Deep Sleep Memory Pillow+Lenovo HD Giant Screen Audiovisual+Soothing Stress Relieving Steam Eye Mask+Whole House Intelligence]
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Very helpful staff and Clean and well-functioned room. I’d definitely come back!!!😍 Highly recommend!
Response from Property: 【💕英國LEOXAO洗沐護套裝💕】“讓心靈去旅行,從入住BIL酒店開始。”---from·一心一意細心做服務的BIL酒店管家妹妹·小漩
Dre75
Stress Relieving City View Audiovisual King Room [4th Floor Soundproofing+Whole House Intelligence+Thermostatic Smart Toilet+Lenovo Giant Screen Audiovisual+Dream Lily Deep Sleep Memory Pillow+High Setting Zero Pressure Comfortable Latex Mattress+80S First Class Antibacterial, Mite Proof, Skin Friendly Cloth+Steam Eye Mask]
Stayed in Nov 2024
Solo travellers
5 review
4.7/5
Amazing
Posted on Dec 28, 2024
Cute boutique hotel close to Tianhe Bus station plus the metro is close by. The location is far from the main city area though. The staff were incredibly helpful with directions, local suggestions, laundry and ordering food. The room was comfortable, high tech with lots of complimentary amenities. Free coffee n iced cumquat juice was appreciated. Recommended!
Response from Property: 【💕提前預訂更優惠哦💕】“不僅空間要有設計感,入住體驗也要設計滿滿”--from.體貼用心的BIL管家小銘
Anonymous User
Stress Relieving City View Audiovisual King Room [4th Floor Soundproofing+Whole House Intelligence+Thermostatic Smart Toilet+Lenovo Giant Screen Audiovisual+Dream Lily Deep Sleep Memory Pillow+High Setting Zero Pressure Comfortable Latex Mattress+80S First Class Antibacterial, Mite Proof, Skin Friendly Cloth+Steam Eye Mask]
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Location: super good. If using metro, it at line 6. Exit b. Easy to find. Room: king size bed and pillow very comfortable. Toilet water pressure strong, water heater function well. Aircond good. The smart control functions well. Provide unlimited mineral water. Lobby have coffee machine, gym and washing machine with dryer. I'm really happy staying here. Thank you.
Response from Property: [💕For food, drink and entertainment in Guangzhou, please contact the front desk operation housekeeper💕] "The design sense of the space is a visual feast; the experience of staying in the room is a resonance of the soul. We are not just creating a room, but also creating a life, a way of life that allows you to forget your worries and enjoy a wonderful lifestyle."---from·BIL Hotel housekeeper sister·Xiaoyang who is dedicated to providing service
J_Tan
Pressure Relieving Sunshine Audiovisual Twin Room [4-storey Soundproofing+High Definition Zero Pressure Comfortable Sleep Cloud Mattress+Thermostatic Smart Toilet+Dream Lily Deep Sleep Memory Pillow+Lenovo HD Giant Screen Audiovisual+Soothing Stress Relieving Steam Eye Mask+Whole House Intelligence]
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Nov 25, 2024
We booked the 2 beds (1.5meter beds), it was spacious and clean, with full amenities, just like how it looked in the photos. Reception was always helpful. Loved the free laundry service at the lobby. It's a bit far from town or attractions, but it's super close to the metro station, has 2 lines too. Will definitely consider this place again if I revisit GZ in the future.
Response from Property: "Thank you for your recognition and trust in the service of BIL Hotel. I regret that I did not give you a perfect trip. Next time, you can try the "Stress Relief City View King Room" or the "Designer Room" with larger space and full sense of design. "Exclusive Suite" room type, the room provides free [Steam Eye Mask] [Dyson Hair Dryer] [Disinfectant Wipes] [Mouthwash], Atour's same style [Toothbrush Consumables], [Dream Lily Deep Sleep Memory Pillow·Zero Pressure] Mattress], high-end [CHALI Tea Exclusive Tea Bags] [British LEOXAO Bath and Body Care Set] are also equipped with [100-inch giant screen projection] for free Tencent super VIP members, and the lobby [Self-service Goods Store], we will reorganize and improve customer processes. We also hope to have the opportunity to receive your stay again. One by one from.Lao Hao, manager of Guangzhou BIL Hotel
Carmen teng
Pressure Relieving Sunshine Audiovisual Twin Room [4-storey Soundproofing+High Definition Zero Pressure Comfortable Sleep Cloud Mattress+Thermostatic Smart Toilet+Dream Lily Deep Sleep Memory Pillow+Lenovo HD Giant Screen Audiovisual+Soothing Stress Relieving Steam Eye Mask+Whole House Intelligence]
Stayed in Nov 2024
Travel with friends
8 review
4.7/5
Amazing
Posted on Dec 25, 2024
Small and clean hotel, metro nearby and easily access to city center.
Response from Property: 💕智能化巨幕投影 藝術靈感設計師酒店💕】“衹要您願意一層一層地剝開我的心,你會發現,你會訝異,我細微之處的祕密”--釋壓深度睡眠的慢回彈枕-和亞朵一樣的舒服!~~~不同場景下都給您足夠的快樂體驗!--from.體貼用心的BIL管家小羊
LeeBrenda
Dreaming Warm Projection Big Bed Room [High Setting Zero Pressure Comfortable Sleeping Latex Mattress+80S Grade 1 Antibacterial, Mite Proof, Skin Friendly Cloth+Dream Lily Deep Sleep Memory Pillow+Whole House Intelligence+Lenovo Giant Screen Audiovisual+Soothing And Stress Relieving Steam Eye Set+Thermostatic Intelligent Toilet]
Stayed in Dec 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jan 13, 2025
The enthusiastic front desk lady not only provided necessary assistance and information to the guests but also conveyed the warmth and care of the hotel through her attitude and demeanor. I felt the warmth and comfort of home. The front desk lady was attentive and hospitable, the room service responded promptly, and every detail made me feel genuinely welcomed. This stay has filled me with trust and fondness for this hotel, and I sincerely recommend it to every traveler! The front desk lady was very helpful. Without a doubt, this was an excellent choice, and it has earned my praise and recommendation for this hotel!
Response from Property: 【💕步行3分鐘達3號線6號線天河客運站地鐵站💕】收到您的好評,我們團隊的心情就像冬日裏的一縷陽光,温暖而明媚!🌞 感謝您的認可,特別是對您提到房間舒適度和早餐豐富性的讚揚,這讓我們倍感欣慰。您的滿意就是我們最大的動力。期待下次再見,繼續為您提供温馨如家的服務。🏡from·體貼用心服務的BIL管家·小比
Aftershocked
BIL Designer Exclusive Audiovisual Suite [4-storey Soundproofing+4K Ultra HD Giant Screen Projection+Video VIP+Whole House Intelligence+Dream Lily Deep Sleep Memory Pillow+High Definition Zero Pressure Comfortable Cloud Mattress+Soothing And Stress Relieving Steam Eye Mask+Thermostatic Smart Toilet+MINI Refrigerator]
Stayed in Oct 2024
Family
8 review
4.2/5
Very Good
Posted on Dec 5, 2024
Good experience in the hotel. Overall good stay, they have items you need to stay in a hotel. There is only a bicycle and treadmill for gym. Laundry room is in the same area, staff helps you to wash and dry your clothings. Staff is friendly and good, you can send your Taobao items over too if you need to. Something to take note in china, smoking indoor is part of their culture, it would be perfect if indoor smoking is prohibited.
Response from Property: "Thank you for sharing your stay experience with us. We are sorry that we did not give you a perfect trip. We are very sorry for the inconvenience caused to you! Regarding the indoor smoking ban, the hotel has deeply absorbed customer feedback and made rectifications. More No smoking signs are posted and friends who smoke indoors are discouraged to provide our customers with better service and stay experience. If you have any questions, please contact the front desk butler as soon as possible. I hope to have the opportunity to receive you again. 一一from.Guangzhou BIL Hotel owner · Lao Hao
youngdennis
Dreaming Warm Projection Big Bed Room [High Setting Zero Pressure Comfortable Sleeping Latex Mattress+80S Grade 1 Antibacterial, Mite Proof, Skin Friendly Cloth+Dream Lily Deep Sleep Memory Pillow+Whole House Intelligence+Lenovo Giant Screen Audiovisual+Soothing And Stress Relieving Steam Eye Set+Thermostatic Intelligent Toilet]
Stayed in Sep 2024
Business travellers
4 review
4.0/5
Very Good
Posted on Nov 8, 2024
Pretty good place, can't speak Cantonese or english at from desk. Rooms Pretty clean and tidy. Close alto metro
Response from Property: [💕Robot food delivery is contactless, private and convenient💕] "It feels right and the stay is delicious. Grind your own coffee. See you next time."~~Thanks for the recommendation, let us be discovered by more people! --from.BIL’s considerate housekeeper sister Hui Hui
GANGMOO
Pressure Relieving Sunshine Audiovisual Twin Room [4-storey Soundproofing+High Definition Zero Pressure Comfortable Sleep Cloud Mattress+Thermostatic Smart Toilet+Dream Lily Deep Sleep Memory Pillow+Lenovo HD Giant Screen Audiovisual+Soothing Stress Relieving Steam Eye Mask+Whole House Intelligence]
Stayed in Sep 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Oct 28, 2024
i was there for canton fair it was great the place was really good and hope to visit again
Response from Property: 【💕香飄四溢的自磨咖啡💕】很高興聽到您的高度評價!期待與您的再次相遇,相信下一次會更加精彩。——from. 魔仙小蜜蜂BIL管家·小漩
Guest User
Stress Relieving City View Audiovisual King Room [4th Floor Soundproofing+Whole House Intelligence+Thermostatic Smart Toilet+Lenovo Giant Screen Audiovisual+Dream Lily Deep Sleep Memory Pillow+High Setting Zero Pressure Comfortable Latex Mattress+80S First Class Antibacterial, Mite Proof, Skin Friendly Cloth+Steam Eye Mask]
Stayed in Nov 2024
Couples
6 review
4.7/5
Amazing
Posted on Dec 27, 2024
Good good good good gods good good good good good good good good
Response from Property: 【💕新風循環系統,讓清新與舒適同行💕】“佔據廣州老城C位,出差旅遊都快捷到位,省下通行時間在客房裡悠閑的打杯咖啡~~看看電影大片~~~from·每天都欣賞着靚麗風景的BIL小管家小銘
Willy Gunawan
Pressure Relieving Sunshine Audiovisual Twin Room [4-storey Soundproofing+High Definition Zero Pressure Comfortable Sleep Cloud Mattress+Thermostatic Smart Toilet+Dream Lily Deep Sleep Memory Pillow+Lenovo HD Giant Screen Audiovisual+Soothing Stress Relieving Steam Eye Mask+Whole House Intelligence]
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Rate 9 out of 10 hotel. Highly recommended
Response from Property: 【💕入住來杯來自意大利咖啡豆自磨咖啡送您一天好心情💕】“設計感不僅僅侷限於空間的視覺呈現,它更應該貫穿於整個入住體驗之中。我們注重每一個細節的設計,從入住的那一刻起,就讓您感受到滿滿的設計韻味和貼心的服務。”---from·一心一意細心做服務的BIL酒店管家妹妹·小羊