William Kardon Hotel（Guangzhou Yongtai Subway Station ） Reviews

Response from Property: 感謝您的滿分認可！我們的團隊始終堅持用心服務，努力為每位客人打造舒適温馨的體驗。期待您下次再來，我們將繼續為您提供更好的服務！ 🌟

Response from Property: 很高興整潔舒適的客房為您帶來了美好體驗，願這是我們友誼的開始，卡頓全體員工期待您的再次光臨，歡迎回家！

Response from Property: 親愛的客官，您好！感謝您的入住和分享！衹要您滿意，威廉出再多的努力也是幸福的！期待您的再次入住！

Response from Property: Life is full of anticipation and unexpected surprises. Thank you for your praise of Xiaoka. We will do better and look forward to our next encounter!

Response from Property: Thank you so much for your honest review! We're so glad you enjoyed the clean room and breakfast. The breakfast, priced at 18 yuan per person, offers over thirty varieties, balancing taste and variety, demonstrating our commitment to providing a high-quality dining experience at a great price. We look forward to hosting you again!

Response from Property: Thank you so much for your detailed review! We're so happy that our breakfast brought you such a pleasant surprise, leaving you feeling satisfied and energized to start your day! We always prioritize food quality and hygiene, and we're delighted to have changed your previous impression. We look forward to your next visit and will continue to dedicate ourselves to making every breakfast perfect!

Response from Property: Dear Guest, thank you so much for choosing to stay at our hotel and for taking the time to share your feedback. We value every guest's experience, and we sincerely apologize for the lack of professionalism you felt at the front desk during your stay. This was indeed not in line with our consistent service standards, and it is certainly not the experience we hope to provide. We have immediately communicated with the front desk team to investigate the issue you raised and will strengthen our service procedures and etiquette training to ensure that every employee serves guests with a professional and enthusiastic attitude. We will also review our service standards and optimize service details to prevent similar situations from recurring. If you would like, please feel free to contact us further via private message or phone to help us better understand the specific situation. We sincerely hope to have the opportunity to provide you with truly satisfactory service quality on your next stay. Thank you again for your honest feedback, which gives us the opportunity to improve. We wish you a pleasant stay!

Response from Property: We sincerely apologize that your stay was not a perfect experience. We deeply regret the issues you raised regarding the room's lighting and facilities, and have recorded your feedback for future room maintenance and upgrades. We are also very sorry that the noise at night disturbed your rest. If you choose us again, please feel free to contact the front desk, and we will prioritize arranging a quieter room on a higher floor for you and installing a floor lamp to increase brightness. We hope to have the opportunity to host you again and will take concrete steps to improve our services.

Response from Property: Dear Guest, Greetings! We were deeply saddened to receive your feedback regarding your stay. The discomfort from the itchy back, the outdated environment, the aging facilities, the soundproofing issues, and your comment that it was "not as good as a chain hotel"—each point is a wake-up call for us, and we sincerely apologize! Regarding your experience with the itchy back, we take it very seriously. First, we want to clarify that all our bedding is professionally cleaned and processed using a strict "high-temperature disinfection (above 120℃) + sterilization soaking + individual drying" process. Theoretically, there should be no hygiene concerns. However, your partner's discomfort made us realize that individual differences in sensitivity may exist, and we feel deeply apologetic for this! We sincerely invite you to contact us on your next stay so we can upgrade you to a "manager-approved quiet room" free of charge. Your criticism is our motivation to strive for chain standards—next time, we hope you will feel that we "understand your sensitivity better than any chain hotel."

Response from Property: Dear Guest, Thank you for choosing to stay at William Carton Hotel (Guangzhou Yongtai Metro Station Anhua Hui Branch) and for sharing your valuable experience. We are pleased to learn that the room was clean, tidy, and odor-free, creating a comfortable environment for your rest. We will continue to maintain our strict standards of room hygiene and quality, and look forward to your next visit.

Response from Property: Life is full of anticipation and unexpected surprises. Thank you for your praise of Xiaoka. We will do better and look forward to our next encounter!

Response from Property: Hello, thank you very much for your review. If you encounter any problems during your stay, please feel free to contact the hotel front desk. We are happy to assist you, and we welcome all guests to provide constructive feedback on our service quality. Have a pleasant trip!

Response from Property: 感謝您的認可！很高興環境和服務讓您住得舒心，早餐豐富多樣，毗鄰永泰地鐵站，周邊美食街選擇多多，出行覓食都很方便，期待再次與您相遇！

Response from Property: Hello! We are very sorry that you did not have a comfortable and satisfactory stay. Regarding the noise issue you mentioned, we have reported it to the property management for handling. We will also strengthen the guest service training of our front desk staff in the future, hoping to provide you with a better stay experience. We hope you will give us another chance to improve. We look forward to your next visit. Wishing you a happy life and all the best!