CHEERMAY HOTELS (Guangzhou Pazhou Exhibition Center Chigang Metro Station) Guest Reviews
4.5/5
Good
1068 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1068)
Positive reviews(1024)
Reviews with photos/video(105)
Easy to get around(173)
Convenient location(143)
Close to metro(85)
Convenient parking(55)
Friendly front desk staff(53)
Would stay again(35)
Delicious breakfast(33)
Large rooms(26)
Negative reviews(42)
DE Xu
Quality Simple Selection Double Room
Stayed in Apr 2024
Couples
7 review
4.5/5
Great
Posted on May 10, 2024
Good location, just around 5-10 mins walk from the subway station and plenty of restaurants around the hotel. Our room was upgraded to a bigger one with a bigger bed too, just that there’s a large pillar in the middle of the room which we didn’t mind much since we spent most of our time outside. Room was quite clean, but the shower wouldn’t drain well and would flood every time we showered. Overall, it was a decent stay.
Response from Property: Small man thought it was wrong, small man thought it was 5 points, but small man will continue to refuel, looking forward to the next pro 5 points praise oh.
WATTCH
Quality Xinxuan Queen Room
Stayed in Apr 2024
Business travellers
9 review
1.5/5
Posted on Apr 24, 2024
we are booked with the room with Non-smoking room preferred. but they offer us with the another room, and also the room have a column in the middle of the room. and they not mentioned in the booking. The overall room is not bad but the reception service is not really kindly or helpful for solve this problem.
Response from Property: Our hotel has a total of 6 room types to choose from, of which the quality Xinxuan large bed room you booked has a pillar. As can be seen in the picture. If you need a room without pillars, next time you can choose a large bed room with quality, which has windows and no pillars. If you don't have a room for two days, you can change the room on the 17th. I will change the room for free for you immediately. Originally, you wanted to change the room type you booked for one night on the 23rd. We didn't change the room with pillars for you. I don't know if there was a misunderstanding between the two sides when your translation was translated. I wish you success in your work and a happy life!
Dilan
Quality Zhixuan Queen Room
Stayed in Oct 2024
Travel with friends
13 review
4.7/5
Amazing
Posted on Oct 7, 2024
Friendly staff, clean hotel. Some rooms don’t have windows but it’s ok as the location of the hotel means you might not stay in the hotel too much. Comfortable bed!
Response from Property: Little Man thought he was seeing things in a blur. Little Man thought it was a 5. Little Man's service could be recognized by the kiss. Little Man was very happy. However, little man would continue to work hard, looking forward to the next kiss with a 5.
RahmanZiaur
Quality Choice Twin Room
Stayed in May 2024
Other
1 review
2.5/5
Posted on May 5, 2024
Front desk officers do not understand English at all. In Breakfast table, all menus were same for 5 days that I saw
Response from Property: Hello, distinguished guests! Thank you very much for choosing Xiaoman, this check-in can not get your satisfaction, we are very sorry. Hope to have the opportunity to have more communication with you and exchange, to make more valuable suggestions. We will carefully do a good job of each service link, live up to your expectations of the hotel! We sincerely look forward to your visit again! Thank you!
Pimmychld
Quality Xinxuan Queen Room
Stayed in Oct 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Nice staff! They can understand English. Good location
Response from Property: Small man said: Youth with a dream, such as poetry, such as song, chasing the dream of twilight, even if the front full of thorns, but also to rain and journey, never give up! Has been making unremitting efforts, only to provide quality warm, warm service to each guest. Looking forward to your next check-in Oh!
SHIN
Quality Zhixuan Queen Room
Stayed in Jun 2024
Business travellers
11 review
3.5/5
Posted on Jun 11, 2024
The front desk people are so kind. Other conditions are just
so so.
Response from Property: Thank you for your review. We are deeply sorry that your review did not meet your expectations. Can you give Xiaoman a chance to make amends? Let Xiaoman have a chance to make up for the mistakes and meet your satisfaction. We will continue to work hard to do better. I hope you will continue to choose us next time and witness our growth. |
Szymon Jakub
Quality Choice Twin Room
Stayed in Apr 2024
Business travellers
6 review
4.0/5
Very Good
Posted on Apr 27, 2024
This hotel is in good localization. Very close to restaurant, shop and metro.
Response from Property: Xiaoman thought it was dazzling. Xiaoman thought it was 5 points, but Xiaoman will continue to work hard. I look forward to the 5 points next time.
Guest User
Quality Simple Selection Double Room
Stayed in May 2023
Business travellers
2 review
4.5/5
Great
Posted on May 12, 2023
The hotel is very close to the subway station, the room is small but clean, fragrant. The equipment is not perfect, but it is very good. If I have a chance to go on a business trip, I will choose this hotel again. Although I was a bit bothered because the check-out time was at 14:00, when I went out and comeback before 11am, the room was locked and I couldn't enter, then I was packing before 13:00 when the service guys came in to claim the room. I think the hotel should review for better service.
Response from Property: Dear guests, we are very sorry to have brought you such a bad experience. During your stay in the hotel, if there is any problem with the facilities, you can call the attendant at any time. We are on call 24 hours a day to solve the problem, we apologize for any inconvenience caused by ensuring that you will not experience this problem again during your next stay.
gerel.enkhmend
Superior Quality Twin Room
Stayed in Apr 2023
Business travellers
7 review
4.2/5
Very Good
Posted on May 21, 2023
Great location, clean and good service.
But staffs cant speak English
Response from Property: Xiao Man thinks it's too much. Xiao Man's service can be recognized by my relatives. Xiao Man thinks it is 5 points. However, Xiao Man will continue to work hard. I look forward to the 5-point praise from my relatives next time.
Guest User
Superior Quality Twin Room
Stayed in Oct 2023
Business travellers
1 review
3.2/5
Posted on Nov 7, 2023
There was a bit Chinese food smell coming from corridors and reception
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. Your suggestions are very important. We have fed them to the relevant departments and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.
LINGXING
Quality Simple Selection Double Room
Stayed in Sep 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Sep 9, 2023
Friendly stuffs and clean room, very enjoyable stay at the hotel
Edderssi
Quality Simple Selection Double Room
Stayed in Apr 2023
Business travellers
2 review
4.7/5
Amazing
Posted on Apr 23, 2023
Nice hotel , very welcoming and helpful stuff.
The breakfast is Chinese style but have some sweet bread , coffee , yogurt and fruits
Response from Property: I thought I was seeing things wrong, I thought I could get the approval of the Pro, I thought it was 5 points, but I will continue to cheer up, looking forward to the next 5 points pro OH.
Alejandra Lopez Solis
Best Quality Double Room
Stayed in Apr 2023
Business travellers
9 review
5.0/5
Outstanding
Posted on May 8, 2023
Is
great location for the canton fair!
Susana B
Best Quality Double Room
Stayed in Jul 2022
Couples
12 review
4.2/5
Very Good
Posted on Jul 27, 2022
Receptionists didn’t speak English, so had to wait maybe 30 minutes to get checked in. But other than that everything was fine. Room was cheap and simple and the location was great. A lot of little Chinese restaurants around.
Response from Property: Dear guests, first of all, thank you for staying in our hotel. Your choice is the greatest support to us, and your recognition is the greatest affirmation to us. However, we deeply apologize for the dissatisfaction we have brought to you, let every guest to our hotel satisfaction, because you say the receptionist can not English we are also hard to learn, how to make every guest 100% satisfied, we really sorry. Try to provide 100% perfect experience for each guest staying in the hotel. I apologize to you again and look forward to your next chance to visit again. I wish you a happy working day and all the best!
Coca
Quality Xinxuan Queen Room
Stayed in Jan 2023
Couples
22 review
4.2/5
Very Good
Posted on Mar 17, 2023
Too small
Response from Property: Xiao Man thinks it's too much. Xiao Man's service can be recognized by my relatives. Xiao Man thinks it is 5 points. However, Xiao Man will continue to work hard. I look forward to the 5-point praise from my relatives next time.