Guest Reviews of Kaiserdom Hotel (Guangzhou Baiyun Airport)
8.9/10
633 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.7
Service9.1
Cleanliness8.8
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All reviews(633)
Positive reviews(603)
Reviews with photos/video(171)
Friendly front desk staff(87)
Offers pick-up/drop-offs(85)
Easy to get around(61)
Close to airport(51)
Convenient location(47)
Strange smell in room(17)
Perfect for business trips(16)
Convenient parking(9)
Negative reviews(30)
Guest User
Kaixuan Comfort Double Bed Room
Stayed in Dec 2025
Solo traveller
5 review
10/10
Outstanding
Posted on Jan 23, 2026
This was my first time staying at a hotel so close to the airport, about a 15-minute drive away, which was incredibly convenient. The room was clean and tidy, and the front desk staff were very friendly, especially Xiao Dong. I'll definitely be back if I need a place to stay again.
Original textTranslated by Google
Response from Property: Thank you for your positive feedback on the Triumph Dragon Hotel! I have relayed your praise to your colleagues and supervisors, and everyone is very happy! Your five-star satisfaction rating is our greatest motivation. The hotel's service philosophy is to provide guests with attentive and welcoming service. The hotel is cleaned and disinfected daily, and room linens are changed after each guest, ensuring a safe and comfortable stay. The hotel's location is exceptionally convenient. It's just a five- or six-minute shuttle bus ride from Baiyun Airport. Xingfu Department Store is a 3-minute walk away, making dining, shopping for local specialties, and leisure activities very convenient. The hotel offers free parking. It's only a ten-minute drive to Guangzhou Sunac Land and a twenty-minute drive to Guangzhou North Railway Station. The hotel provides a 24-hour free shuttle service to Baiyun Airport Terminals 1 and 2 subway stations, offering convenient air-rail connections. We hope you will visit the Triumph Dragon Hotel again next time you are in Guangzhou Baiyun Airport. We are confident we will provide you with an even better stay experience!
AFRIDI786
Kaixuan Comfort Double Bed Room
Stayed in Nov 2025
Business traveller
15 review
10/10
Outstanding
Posted on Dec 11, 2025
The staff members are very friendly and helpful. Booked many times. Rooms are okay for short stay or 1 night. Recommended for those who have long layover. Free shuttle service is available
Response from Property: 感謝您對我們的支持!祝您每天都能擁有陽光般的好心情~~~有服務不好的地方還希望親多原諒^_^相信我們一直都在努力!~親親請務必關注我們凱旋龍連鎖店哦~更多有趣的活動有您動力才會變得更大的呢~
Wenroudetangseng
Special Queen Room
Stayed in Dec 2025
Other
3 review
10/10
Outstanding
Posted on Jan 28, 2026
The room was quite clean, which is great for the price.
Original textTranslated by Google
Response from Property: 感謝您對凱旋龍酒店的認可!您的稱讚我已經傳達給服務您的同事和領導,大家都非常開心!您的五分滿意,是我們工作的無限動力。酒店的服務宗旨是為客人提供貼心周到及賓至如歸的熱情服務,酒店每日清潔消毒,客房用品一客一換,讓客人住的安心放心。酒店位置出行特別方便,從白雲機場乘坐酒店的接送車過來衹要五六分鐘。酒店步行3分鐘就可以到星福百貨廣場,不管是用餐,購買特產,休閑娛樂都很方便。酒店設有免費停車位,開車到廣州融創樂園衹要十分鐘,往廣州北站衹需二十分鐘車程,酒店提供24小時免費接送白雲機場T1和T2客運大樓地鐵站,航鐵聯運十分快捷。下次您再來廣州白雲機場,希望能再次光臨凱旋龍酒店,相信我們一定會給您更好的住店體驗!
Guest User
Special Queen Room
Stayed in Jun 2025
Business traveller
1 review
10/10
Outstanding
Posted on Jul 19, 2025
Stopped by the hotel on a business trip. Miss Chen was very polite and made my check-in experience very pleasant.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your love and recognition of us. The hotel is only a 7-minute drive from the airport. The 24-hour free airport shuttle service is a great encouragement for our work. In addition to airport pick-up and courier services, we also provide 24-hour free laundry and drying services! We look forward to your return and experience our stay.
Guest User
Kaixuan Family Quadruple Room
Stayed in Jun 2025
Other
31 review
10/10
Outstanding
Posted on Jul 17, 2025
The hotel was excellent and very clean. Xiao Yang at the front desk provided warm and friendly service. The surrounding area was also quite quiet.
Original textTranslated by Google
Response from Property: Thank you for your recognition of the Kaiserdom Hotel! I have passed your praise on to your colleagues and supervisors. Your 50% satisfaction is our unwavering motivation. The hotel is a 3-minute walk from the Xingfu Department Store in Huadong Market, making it convenient for dining, local specialties, and entertainment. The hotel offers free parking, and is a 10-minute drive from Guangzhou Sunac Land and a 20-minute drive from Guangzhou North Railway Station. The hotel offers a 24-hour free shuttle to and from the Baiyun Airport Terminals 1 and 2, ensuring convenient air-rail connections. We look forward to welcoming you back to the Kaiserdom Hotel next time you visit Guangzhou Baiyun Airport. We are confident that we will provide you with an even better experience!
Guest User
Kaixuan Comfort Double Bed Room
Stayed in Jun 2025
Other
1 review
10/10
Outstanding
Posted on Jul 17, 2025
This was my first time in Guangzhou, and I stayed at this hotel. I wasn't very familiar with the local spots for dining and entertainment. However, Ms. Yang at the front desk was incredibly helpful, providing me with lots of great recommendations and information. It truly made for a wonderful trip.
Original textTranslated by Google
Response from Property: It's great that you are satisfied! If you have any good suggestions for us, you can contact our online customer service at any time! We are looking forward to your valuable suggestions. We also look forward to your visit again! I wish you a happy shopping and a happy life!
Guest User
Special Queen Room
Stayed in Jun 2025
Business traveller
1 review
10/10
Outstanding
Posted on Jul 16, 2025
The room was spotless. It's conveniently located very close to the airport. Ms. Chen at the front desk was incredibly polite. I would definitely recommend staying here again.
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your praise. Located a 3-minute walk from the bus stop, with 24-hour complimentary airport shuttle service, and situated in the Huadong Market commercial district, it's surrounded by the large Xingfu Department Store shopping plaza, a food street with a wide variety of restaurants including Hunan cuisine, Chaozhou congee, hot pot buffets, crayfish barbecue, Mixue Ice Cream, and more. There are also numerous leisure and entertainment options, making it the perfect place for your business trips or leisure travel in Guangzhou. We look forward to your next visit! Have a pleasant journey!
Guest User
Kaixuan Comfort Double Bed Room
Stayed in Jun 2025
Business traveller
1 review
10/10
Outstanding
Posted on Jul 18, 2025
I've stayed here several times. Xiao Chen provides excellent service, and the rooms are clean and tidy. Highly recommend!
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your praise. Located a 3-minute walk from the bus stop, with 24-hour complimentary airport shuttle service, and situated in the Huadong Market commercial district, it's surrounded by the large Xingfu Department Store shopping plaza, a food street with a wide variety of restaurants including Hunan cuisine, Chaozhou congee, hot pot buffets, crayfish barbecue, Mixue Ice Cream, and more. There are also numerous leisure and entertainment options, making it the perfect place for your business trips or leisure travel in Guangzhou. We look forward to your next visit! Have a pleasant journey!
Hannie1118
Kaixuan Comfort Double Bed Room
Stayed in Jun 2025
Other
2 review
6.5/10
Posted on Jul 7, 2025
The pickup service driver was a bit impatient. Though the check in was fast, the room was different from the pictures; it was quite old.
Saw two crocoaches in the room...so wondering about the cleanliness...
In the shower, there was no label for which was the shower gel and which was the shampoo, had to use whichever.
The good thing about this hotel, I guess, is the location as there is a night market within walking distance.
The soundproofing of the room is very poor as until at almost 4 a.m. we could still hear people walking and talking outside the room. There were also mosquitoes buzzing the whole night...
The drop off service to the airport which we reserved with the reception the night before depature was not booked at all and had to wait for the receptionist to contact someone who was willing to come over to take us to the airport...
Overall, it was a bit of a let down. Won't recommend to others.
Response from Property: Dear customer, thank you for choosing to stay at our hotel. We sincerely apologize for any issues that occurred during your stay. Due to the limitations of the building itself, some rooms did not meet your needs for large space. We will pay more attention to the hygiene and environment of the guest rooms. The hotel is only a 3-minute walk from Xingfu Department Store Square, making it convenient for dining, purchasing specialty products, and leisure and entertainment. The hotel is only a ten minute drive from Guangzhou Rongchuang Amusement Park, and provides 24-hour free shuttle service to Baiyun Airport T1 and T2 terminal subway stations. If our store is fortunate enough to accommodate you next time, you can inform the front desk of your needs, and we believe there will always be a room that you will be satisfied with.
Guest User
Kaixuan Comfort Double Bed Room
Stayed in Nov 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jan 6, 2026
I had a wonderful stay at Kaiserdom, their staffs were friendly and services were amazing.
Response from Property: 尊敬的賓客,非常感謝您的讚揚。步行至公交車站3分鐘,24小時免費接送機服務,位於花東市場商圈、周邊有大型的星福百貨購物廣場,美食一條街、大湖南湘菜館、潮州沙鍋粥、自助餐火鍋、小龍蝦燒烤、蜜雪冰城等各式餐飲門店種類繁多;休閑娛樂沫足會所非常之多,是您在廣州商務出差、休閑旅行的最佳居所,期待下次光臨!祝您旅途愉快
Viccieevie
Special Queen Room
Stayed in Feb 2025
Business traveller
4 review
10/10
Outstanding
Posted on Mar 29, 2025
The hotel is very close to the airport, there is free car on schedule to the airport. We have the flight in the morning at 7:40 and the hotel took us to the airport for free at 5:00. Everything is nice, from price to service, helpful staffs. There is the night market just in the location of the hotel where we can enjoy local foods with very cheap price. Highly recommend this hotel and I obviously would come back ☺️
Response from Property: Dear guests, thank you for your love and recognition of us. The hotel is only a 7-minute drive from the airport. The encouragement of the 24-hour free airport pick-up service is an unlimited motivation for our work. In addition to the airport pick-up service and express delivery service, we also have a 24-hour free laundry service! Welcome to stay again next time.
Guest User
Special Queen Room
Stayed in Mar 2025
Solo traveller
2 review
8.0/10
Very good
Posted on Apr 18, 2025
Good location, friendly staff. Breakfast was included. I will go back again.
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. The hotel has 24-hour free laundry and drying. The hotel is a 3-minute walk to Xingfu Department Store Plaza, which is very convenient for dining, buying specialties, and leisure and entertainment. The hotel is only ten minutes away from Guangzhou Sunac Park by car. The hotel provides 24-hour free shuttle service to Baiyun Airport T1 and T2 Terminals. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Guest User
Special Queen Room
Stayed in Aug 2025
Solo traveller
19 review
10/10
Outstanding
Posted on Oct 7, 2025
Right hand side hotel there are two small stairs case walk towards the restaurant for my dinner.Because of no street lights on site end up I tripped and sit on the floor.It is lucky I woke up as normal without any injuries.
Response from Property: 感謝您對凱旋龍酒店的認可!您的稱讚我已經傳達給服務您的同事和領導,您的五分滿意,是我們工作的無限動力。酒店步行3分鐘就可以到花東市場星福百貨廣場,不管是用餐,購買特產,休閑娛樂都很方便。酒店設有免費停車位,開車到廣州融創樂園衹要十分鐘,往廣州北站衹需二十分鐘車程,酒店提供24小時免費接送白雲機場T1和T2客運大樓地鐵站,航鐵聯運十分快捷。下次您再來廣州白雲機場,希望能再次光臨凱旋龍酒店,相信我們一定會給您更好的住店體驗!
Guest User
Kaixuan Comfort Double Bed Room
Stayed in Jul 2025
Business traveller
1 review
10/10
Outstanding
Posted on Aug 12, 2025
Outstanding service! They even helped arrange transportation to the airport. The front desk staff were highly professional and multilingual. Highly impressed!
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your praise. Located a 3-minute walk from the bus stop, with 24-hour complimentary airport shuttle service, and situated in the Huadong Market commercial district, it's surrounded by the large Xingfu Department Store shopping plaza, a food street with a wide variety of restaurants including Hunan cuisine, Chaozhou congee, hot pot buffets, crayfish barbecue, Mixue Ice Cream, and more. There are also numerous leisure and entertainment options, making it the perfect place for your business trips or leisure travel in Guangzhou. We look forward to your next visit! Have a pleasant journey!
MHD yahia
Special Queen Room
Stayed in Dec 2024
Business traveller
5 review
3.0/10
Posted on Jan 23, 2025
It was the worst stay I have ever had
No thing is clean , the room without windows , bad smell
Response from Property: Dear guest, hello, I am sorry to bring you a bad stay experience. The hotel room types are divided into rooms with windows and without windows. The rooms are arranged according to the order. If you need a room with windows, you can book one with windows. The hotel rooms are changed and disinfected for each guest, which is very clean and hygienic. If you encounter any problems during your stay, you can report them to the front desk as soon as possible. The hotel front desk is online 24 hours a day. Thank you again for your comments and feedback, and wish you a happy life.