Xana Hotelle (Tianhe Sports Center East Railway Station Shop)

Xana Hotelle (Tianhe Sports Center East Railway Station Shop) Reviews

Xana Hotelle (Tianhe Sports Center East Railway Station Shop)

No.63 Xiheng Road, Tianhe District, Guangzhou, Guangdong, 510610, ChinaView Hotel Details
Xana Hotelle (Tianhe Sports Center East Railway Station Shop)
Xana Hotelle (Tianhe Sports Center East Railway Station Shop)Xana Hotelle (Tianhe Sports Center East Railway Station Shop)Xana Hotelle (Tianhe Sports Center East Railway Station Shop)
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Xana Hotelle (Tianhe Sports Center East Railway Station Shop) Guest Reviews

4.6/5
Very Good
2638 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(2638)
Positive reviews(2558)
Reviews with photos/video(353)
Awesome amenities(313)
Classy environment(276)
Easy to get around(244)
Friendly front desk staff(227)
Quiet & comfortable(111)
Many amenities(101)
Perfect for business trips(71)
Close to train station(56)
Negative reviews(80)
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Couples
13 review
4.0/5
Very Good
Posted on Mar 30, 2025
For this Xana hotel location I'll said not bad coz nearby shopping mall with Aeon 👍 lots of eateries around too. Walking distance about 650m to metro station. Hotel only got 1 lift but room is clean & big enough.
Response from Property: Dear male/female god: Hello! Thank you for falling in love at first sight with Xi'an Hotel (Guangzhou Tianhe Sports Center East Railway Station)! In the beautiful time, you will meet someone's eyes inadvertently. In the words, we meet you unexpectedly this time. Thank you for this fate. We will cherish it and look forward to seeing you next time! I wish you a happy meeting in the future and accompany you for thousands of miles...
Travelguide_Asia
Xi'an Exquisite Room (Peaceful And Comfortable - Cosy And Elegant)
Stayed in Jan 2025
Solo travellers
6 review
2.0/5
Posted on Feb 17, 2025
After complaining, they changed the room for me. A friend came to visit and wanted to go up for 5-10 minutes, they insisted him to show his ID and register after we told the reception guy he is not staying in my room. But overall this hotel is disgusting, better pay double the price and get Hilton Tianhe next door. This hotel has been the worst one I have ever been in China. Don’t know how Trip.com rated them 4.7. Booked for 4 days and left at 3rd night, just couldn’t stand the dirtyness of this hotel room.
Response from Property: Dear guest, thank you for your review of the hotel! Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of hygiene. As for the question you asked about the registration of friends visits, we strictly enforced the relevant regulations of the Ministry of Public Security of China, which caused you a bad stay experience. We deeply regret that we will strictly follow the relevant rules next time you visit.
Anonymous User
Superior 2-bed Room
Stayed in Oct 2024
Travel with friends
34 review
4.2/5
Very Good
Posted on Nov 23, 2024
Good location with many eateries around. Good for stay over so to catch train to other cities, rather near to GuangZhou East train station. Rooms are clean and reasonably priced.
Response from Property: Dear male/female god: Hello! Thank you for falling in love at first sight with Xi'an Hotel (Guangzhou Tianhe Sports Center East Railway Station)! In the beautiful time, you will meet someone's eyes inadvertently, and you will meet unexpectedly in the words. Thank you for this fate. We will cherish it and look forward to seeing you next time! I wish you a happy meeting in the future, and I will accompany you for thousands of miles...
Cloudcatcher
Superior 2-bed Room
Stayed in Jul 2024
Travel with friends
12 review
4.0/5
Very Good
Posted on Aug 31, 2024
Hotel is convenient to Guangzhoudong railway station and close to Po Park where we had delicious dim sum
Response from Property: Dear male/female god: Hello! Thank you for falling in love at first sight with Xi'an Hotel (Guangzhou Tianhe Sports Center East Railway Station)! In the beautiful time, you will meet someone's eyes inadvertently, and you will meet unexpectedly in the words. Thank you for this fate. We will cherish it and look forward to seeing you next time! I wish you a happy meeting in the future, and I will accompany you for thousands of miles...
Guest User
Xi'an Deluxe Twin Room
Stayed in Mar 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 17, 2024
Location is within 10 minutes walking distance from Guangzhou Dong train station and surrounded by several shopping centres. Room is big n bed is comfortable. Only setback is that it doesn't have a fridge.
Siew kheng
Xi'an Audio-Visual Double Bed Room (Large Screen Projection)
Stayed in Sep 2024
Family
7 review
3.0/5
Posted on Oct 26, 2024
Not up to expectation. Not worth for the value
Response from Property: Dear Guest, Thank you for your review! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Misheel
Xi'an Deluxe Twin Room
Stayed in Feb 2024
Business travellers
6 review
2.7/5
Posted on Mar 15, 2024
The hotel is very old the facilities are old, simply put not worth the money, when you enter there’s this smell of bad toilet, and the room smells weird and very humid. Also the room walls were dirty, just don’t book there find another nice hotel for the same price not worth it.
Response from Property: Dear, hello, I'm very sorry that I didn't create a comfortable environment for you. If you have any questions during your stay, you can call the front desk at 802 at any time. Xiaoxi will do her best to meet your requirements according to the actual situation, so that you can feel the comfort and warmth of home.
Michael
Xi'an Exquisite Room (Peaceful And Comfortable - Cosy And Elegant)
Stayed in Feb 2024
Solo travellers
2 review
2.7/5
Posted on Mar 13, 2024
I booked this hotel based on raved reviews on Trip.com but I learned reviews cannot be trusted, especially in Trip.com.the reviews from Travel Advisors are more consistent with reality. The complaints I have are: - cigarette smokes are everywhere even though I had a nonsmoking room. - very worn out. Remodeling is very much needed. I felt the room was quite dirty. - USB charging station works intermittently. - daily cleaning service is not good, didn't refill bath gel when empty, and didn't supply bottled water for one night. I had to go down to the reception to get them. - this is a 2 to 2.5 star hotel at best.
Response from Property: Dear, hello, I'm very sorry that I didn't create a comfortable environment for you. If you have any questions during your stay, you can call the front desk at 802 at any time. Xiaoxi will do her best to meet your requirements according to the actual situation, so that you can feel the comfort and warmth of home.
晨夜之美
Xi'an Exquisite Room (Peaceful And Comfortable - Cosy And Elegant)
Stayed in Mar 2025
Business travellers
92 review
4.0/5
Very Good
Posted on Apr 15, 2025
Acceptable in Genaral
Response from Property: 尊敬的男神/女神：您好！感謝您對希岸酒店（廣州天河體育中心火車東站店）的一見鍾情！美麗的時光，不經意間會邂逅誰的眼眸， 文字裏泛舟，此次與您不期而遇，感謝這份緣分，我們會倍加珍惜，期盼與您的下次相 見！祝君來日相見，千里伴君行……
Anonymous User
Superior 2-bed Room
Stayed in Apr 2024
Booked for others
10 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Nice stay and no special service Close to sport university
Response from Property: 旅行總是一件讓人身心愉悦的事情，卻也舟車勞頓。xana作為您的旅途驛站，旨在讓您在路上亦能“感受鄰里”般的温暖及舒適。感謝您的好評，既是對我們的肯定，亦是對我們莫大的鼓勵，xana一定再接再勵。最後，誠摯期待您再次“回家”*^_^* 。
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Mar 19, 2024
as good as usual, low noisy environments even close to the street.
Response from Property: Thank you very much for your praise and recognition, can let you stay comfortable, is our XANA staff great honor, look forward to your next visit
Te Yang
Superior 2-bed Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Fantastic hotel and staff!
Response from Property: Dear guests hello, thank you for Your Super High Evaluation, your satisfaction is our greatest responsibility and honor, Xana is committed to providing guests with excellent pet service; Your arrival is our continuous progress and direction, thank you for your affirmation and support of the hotel, Xana sincerely look forward to your visit again.
SUMIT
Superior 2-bed Room
Stayed in Nov 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Excellent location . Great rooms .
Response from Property: 尊敬的男神/女神：您好！感謝您對希岸酒店（廣州天河體育中心火車東站店）的一見鍾情！美麗的時光，不經意間會邂逅誰的眼眸， 文字裏泛舟，此次與您不期而遇，感謝這份緣分，我們會倍加珍惜，期盼與您的下次相 見！祝君來日相見，千里伴君行……
GAURAV LAKHANI
Xi'an Audio-Visual Double Bed Room (Large Screen Projection)
Stayed in Sep 2023
Business travellers
19 review
4.0/5
Very Good
Posted on Oct 29, 2023
Nice stay but small room
Response from Property: 尊敬的男神/女神：您好！感謝您對希岸酒店（廣州天河體育中心火車東站店）的一見鍾情！美麗的時光，不經意間會邂逅誰的眼眸， 文字裏泛舟，此次與您不期而遇，感謝這份緣分，我們會倍加珍惜，期盼與您的下次相 見！祝君來日相見，千里伴君行……
DavidK2
Superior 2-bed Room
Stayed in Mar 2025
Business travellers
73 review
5.0/5
Outstanding
Posted on Apr 3, 2025
The price and quality are very good. The room is clean and the front desk is friendly. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Your satisfaction is our greatest responsibility and honor. Xana is committed to providing guests with excellent pampering services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support of the hotel. Xana sincerely looks forward to your visit again.