Kyriad Marvelous Hotel (Guangzhou Baiyun International Airport) Reviews

Service is good

VERY GOOD EXPERIENCE WITH THIS HOTEL, GOOD LOCATION, AND IS NEAR MRT, WILL RECOMMEND IT TO MY FAMILY AND FRIENDS WHO WANT TO GO GUANGZHUO.

**Disappointing Stay and Missed Airport Fetch at Kyriad Marvelous Hotel (Guangzhou Baiyun International Airport)** I recently stayed at the Kyriad Marvelous Hotel (Guangzhou Baiyun International Airport) for two nights. Unfortunately, my experience fell far short of the positive reviews I read online, which makes me question their authenticity. **From the very beginning, the check-in process was unpleasant.** The staff displayed a rude and unwelcoming demeanor. When they provided the initial Wi-Fi username and password, it turned out to be incorrect. **We returned to the lobby to address the Wi-Fi issue.** Instead of simply providing the correct credentials, the staff member became impatient and took our phone to set up the connection themselves. When we politely requested the username and password for our computer, they responded with a dismissive attitude, stating they "already set it up" and questioned why we needed the information. We explained the initial credentials were wrong, and they finally provided the correct username and password written on a piece of paper, further demonstrating their lack of courtesy. **Housekeeping was another area of disappointment.** After our first night, we requested room service. Despite confirming our room number and promising to clean the room later, housekeeping never arrived. Returning to the hotel in the evening, we found our room untouched. We ended up having to replenish our own water bottles and toilet paper. **The airport fetching service we booked was another source of frustration.** We arrived in the lobby early for the arranged pick-up time. However, when the pick-up time approached, we were informed that the car had already left for the airport without us!** There was no apology or explanation for this missed pick-up. Thankfully, another driver was present in the lobby and was able to arrange alternative transportation to ensure we reached the airport on time. This incident was a stressful and concerning experience. Overall, my stay at the Kyriad Marvelous Hotel was a frustrating one. The staff's unprofessionalism, the lack of housekeeping service, the missed airport pick-up, and the initial Wi-Fi problems significantly detracted from the experience. **In light of this experience, I would strongly advise potential guests to manage their expectations and consider alternative hotels near the airport that offer reliable airport fetching services and provide a more welcoming atmosphere.** 我最近在凯悦奇妙酒店（广州白云国际机场）住了两晚。不幸的是，我的经历远远不及我在网上阅读的积极评价，这让我对这些评论的真实性产生了怀疑。 从一开始，办理入住手续就令人不快。员工表现出粗鲁和不友好的态度。当他们提供初始的 Wi-Fi 用户名和密码时，结果是错误的。 我们回到大堂解决 Wi-Fi 问题。与其简单地提供正确的用户名和密码，员工变得不耐烦，拿走了我们的手机，自己设置了连接。当我们礼貌地请求计算机的用户名和密码时，他们以一种不屑的态度回应，称他们“已经设置好了”，并质疑我们为什么需要这些信息。我们解释说初始用户名和密码是错误的，他们最终在一张纸上写下了正确的用户名和密码，进一步显示了他们的不礼貌。 客房服务也令人失望。第一晚后，我们要求客房服务。尽管确认了我们的房间号码并承诺稍后清洁房间，但客房服务从未到来。晚上返回酒店时，我们发现房间没有被打扫。我们不得不自己补充水和卫生纸。 我们预订的接机服务也让人沮丧。我们早早到达大堂等待安排好的接机时间。然而，当接机时间临近时，我们被告知车辆已经离开机场而没有带上我们！对于这次错过的接机，没有任何道歉或解释。幸运的是，大堂里还有另一名司机，他能够安排替代交通工具，确保我们按时到达机场。这次事件让人感到紧张和担忧。 总的来说，我在凯悦奇妙酒店的住宿令人沮丧。员工的不专业、缺乏客房服务、错过的接机和初始的 Wi-Fi 问题都严重影响了体验。 **鉴于这次经历，我强烈建议潜在客人管理好自己的期望，并考虑选择机场附近的其他酒店，这些酒店提供可靠的接机服务并提供更友好的氛围。

Select this hotel is to rush for morning flight. it is near to Baiyun Airport, take about 15-20 mins drive. Hotel provide morning breakfast starts 6am and, offer free bus transport to the airport, this really help alot for me to catch the early morning flight in a convenient and easy way. The counter staff 小金 is very supportive and helpful, thanks for his friendly service to us who are senior citizens.... The bath room was having some issue and we could not bath, room staff resolved the issue quickly by moving us to another room. For those who need to catch up early morning flight at Baiyun Airport, I recommend you to consider this hotel.

The room was clean and the breakfast was rich. The front desk was very friendly, especially Ms. Ding. They gave us free breakfast and the parking lot was quite large. I highly recommend it.

I really like the service here! There are self-service hot pot, dinner, and buffet breakfast. During this period, the store owner Jin Yun was very nice and helped upgrade the double room with a view. The free upgrade was not bad 👍😌

The room is large, clean and spacious, with a buffet hot pot 🍲, buffet breakfast 🥣 The front desk lady Jin Yun is enthusiastic in service ❤️, I will stay here again next time

Xiao Zhang's service is very good. The bedding in the room is very comfortable. The room is fully equipped and clean. There are disposable toiletries. The airport shuttle is free 24 hours a day and the time is on time. There is also a rich breakfast! The pillows in the room are very comfortable. I will stay here again next time. There is free parking and robots can deliver food to the room

The hotel is clean and sanitary, with many interesting places, Huatong Plaza, and Renhe subway station are very close. In short, I am quite satisfied with the location. It is an 8-minute walk to Renhe subway station. There is a street for eating on the right side of the hotel. The hotel arranges a fixed free shuttle bus to Baiyun Airport in the morning. The service of Jinjin is very good and enthusiastic ❤️🔥

Everything you want to eat and shop is available here, which is really unexpected. The price-performance ratio is very high. The front desk service Jin Yun is very good. The original exquisite king-size bed room was upgraded to a 40-square-meter deluxe king-size bed room for free. It is very large and comfortable, and there is also breakfast. I am quite satisfied and it is worth recommending

This hotel makes people feel at home: breakfast, dinner and lunch are all buffets, there is a warm and homely environment, and there is thoughtful and complete all-day service. If I have the opportunity, I will come here again. Jin Yun, the front desk, also provided good service and upgraded the room.

The room is nice, and I often stay at Kyriad Hotel when I am away. The room is close to the airport, and there are many places to eat nearby, and the taste is also very good. This is the designated hotel for the maintenance teams of several airlines.

Stayed with a friend for the night 05/31/24 - transit. The shuttle from the hotel never arrived. We arrived at 20.00. We asked at the airport to call the hotel; the Chinese practically do not understand English; as a result of negotiations, they sent us a taxi, for which we paid 200 yuan. We drove 20 minutes. The hotel itself is located in an industrial zone, surrounded by construction. It was pouring rain, so we couldn't go anywhere to explore the surroundings. The hotel rooms are clean, large enough, comfortable bed, everything you need for your stay. The breakfast is good, everyone will find something to eat, you won’t go hungry. The hotel's bus shuttle runs on schedule and is free.

The hotel environment is very good, the indoor hygiene is very clean, the bedding is comfortable, the front desk Xiao Li's service is very good, free airport pick-up and drop-off, free parking, and charging piles. There is a Hunan restaurant downstairs, ** very cost-effective, large dishes, affordable prices, and it is also very close to Baiyun Mountain. The stewardess and captain of Sichuan Airlines also live in this hotel. The breakfast is rich, I will continue to stay next time!