LN Garden Hotel Guangzhou Reviews

Response from Property: 尊敬的Jayson.W，您好！感謝您對我們酒店的認可與分享。很高興得知前台莉娜的熱情服務以及為您安排套房升級，讓您在入住期間感受到周到關懷；同時也感謝其他員工的積極配合，令您的整體體驗愉快順心。我們將繼續以更專業的態度和細緻的服務迎接您的再次光臨，期待與您在此相聚。賓客服務經理‑Ivan

Response from Property: Dear Guest, Thank you for your positive review. We are delighted that you were very satisfied with your family stay. We appreciate your positive feedback on the room type, dining and leisure facilities, and the chef's consistently authentic and delicious food. Thank you for sharing your suggestions on activities related to the accommodation and dining package. After meals, you can take your children to try the swimming pool or choose to participate in the fitness activities. The spacious back garden on the first floor has a classic, luxurious atmosphere. Although the guest room has a vintage feel, it was kept very clean. We are very grateful for your recognition of the hotel's attention to detail and excellent service. We have forwarded your praise to Ms. Wang in the reservations department, and thank you for her coordination and communication. Thank you also for sharing the helpful tip about upgrading to a suite with your September package. We look forward to welcoming you and your family back to the Garden Hotel Guangzhou. Guest Services Manager - Byron

Response from Property: Dear Guest, Thank you for your detailed feedback! We are delighted that you and your family had a pleasant staycation, and that you were satisfied with the hotel's cleanliness, dining, and the warm and courteous service of all our staff. We will pass on your praise to Lena at the front desk. We are also pleased that you visited the hotel museum and experienced the hotel's rich history. We have noted your feedback regarding the air conditioning ventilation issue; the airflow was weak after the temperature was reached, the room was stuffy, and there was an unpleasant odor. Our engineering department will focus on investigating and repairing this issue. As the hotel facilities have stood the test of time, we continue to maintain and optimize them. We look forward to welcoming you and your family to the Garden Hotel again! Guest Services Manager – Betty

Response from Property: 尊敬的客人:您好！感謝您選擇入住並分享如此細緻的體驗。很高興得知自助餐出品讓您滿意，夜晚可於高處觀賞夜景帶來愉悦時光；同時，荔枝灣早茶品種豐富，令您能夠品嚐到地道的粵式風味。紅棉套房空間寬敞，亦能根據需求靈活加設小床，為您的出行提供更多便利。期待您再次光臨，我們將持續為您提供更優質的服務與體驗。賓客服務經理‑Rem

Response from Property: Dear Guest, Thank you so much for your detailed, objective, and heartfelt review, which meticulously shared your comprehensive experience of your stay. We have carefully read and noted down all your suggestions. We are delighted that you appreciated the hotel's comprehensive facilities, classic American-style décor, consistently high hygiene standards, the one-stop dining, entertainment, museum, garden waterfalls, fish ponds, and other unique attractions within the grounds, as well as the professional and attentive service of all staff and the efficient switchboard support. As a domestic platinum five-star brand, carrying the historical heritage of reform and opening up and the unique Lingnan culture, we are honored to receive your understanding and affirmation. We are also delighted that the Lingkehui Gold Card benefits (complimentary room upgrade, breakfast, executive lounge access, late check-out) make your trip more comfortable. We sincerely accept your suggestions for improvement: the cleaning team will strengthen the cleaning of details such as corners on desks; regarding the issue of discrepancies in information communication between departments, we will organize cross-departmental communication training to eliminate information gaps; regarding the issues of older guest rooms, weak sound insulation due to surrounding infrastructure construction, soft mattresses on extra beds, and some outdated hardware, we have simultaneously reported these issues to the engineering and housekeeping departments, and will gradually update guest room facilities and optimize sound insulation, while also providing a variety of mattresses for guests to choose from. We also sincerely apologize for the slightly slower check-in process during peak hours; we will continue to optimize the front desk's flow control to shorten waiting times. Thank you for taking the time to visit the museum on the fourth floor, experience the gym, outdoor swimming pool, and squash court, and enjoy the popular garden waterfall and fish pond on the first floor. We will continue to protect the hotel's unique historical and cultural heritage and Lingnan-style scenery, and continuously optimize our hardware, software, and inter-departmental collaboration services, looking forward to your next visit and a more perfect and comfortable stay. Guest Services Manager - Rem

Response from Property: Dear Guest, Thank you so much for your detailed and heartfelt review! We are honored that the Guangzhou Garden Hotel was your best stay this year, offering exceptional value for money. We are delighted that the hotel's sophisticated, vintage-style décor, spacious rooms, and thoughtful room upgrade provided you with an outstanding experience. The hotel is like a garden museum integrated into the city, with its diverse and charming restaurants. We were delighted that you enjoyed the buffet at the 30th-floor revolving restaurant and the morning tea at the Taoyuan Restaurant. Although the typhoon prevented us from seeing the clear skies, we look forward to your return when the weather is clear and you can enjoy the panoramic views of the Guangzhou Tower. We are also very pleased that your internationally-standard, smiling service has been appreciated. We eagerly await your next visit to unlock even more wonderful experiences! Guest Services Manager – Betty

Response from Property: Dear Guest, Thank you for taking the time to share your stay. We are delighted to know that you and your child had a wonderful time at our hotel, and we especially appreciate your positive feedback on the attentive service provided by our front desk staff, Shuey and Gebby. We were also happy that your child enjoyed playing in the "back garden," seeing the abundant fish and having plenty of fun with us. We also thoughtfully provided bed linens and children's amenities to meet your family needs, hoping to make your stay more comfortable and convenient. We look forward to welcoming you back and continuing to enjoy a warm and welcoming vacation. Guest Services Manager – Rem

Response from Property: Dear Yvonnesuny, Thank you for choosing to stay here and sharing such a detailed experience. We are delighted to hear that you were impressed with the hotel's overall amenities and one-stop service, including the convenience of the free parking and the prompt and attentive service. We also appreciate your mention of the non-smoking floors available, the convenient location right next to the Gold Rush MRT station, and the free visit to the hotel museum on the 4th floor. We are also grateful for your recognition of the diverse and distinctive restaurants and local cuisine, and we look forward to your next visit. Guest Services Manager – Ivan

Response from Property: Dear Ja2738,Thank you for your heartfelt review. We are glad that Guangzhou Garden Hotel holds wonderful childhood memories for you and that your recent stay lived up to your expectations. Your praise will be passed on to Lena at the front desk for her thoughtful service and complimentary upgrade. We will keep up our service standards and look forward to welcoming you again.Guest Service Manager ‑ Ivan

Response from Property: Dear Guest, Thank you for your positive review! We are delighted that our customer service representative, Xiaomei, was patient and attentive in assisting you with your hotel tour and restaurant bookings, making things convenient for you. We also appreciate your recognition of the professional and engaging tour guide's explanations, which provided your family with a unique and enriching experience. We are pleased that you appreciated the restaurant's food and the renovated rooms; we will pass on your praise to Xiaomei and the tour guide team. We look forward to welcoming your family to the Garden Hotel again! Guest Services Manager – Betty

Response from Property: Dear Guest,Thank you for your detailed review. We are delighted that you were impressed by our magnificent lobby and lush garden, as well as the wonderful breakfast at the restaurant on the 30th floor.We have noted your feedback regarding the slightly aged exterior due to years of operation, limited space in twin rooms and toiletries supplied for two guests only. Relevant departments will take your suggestions on board. We have been carrying out ongoing maintenance and renovation to preserve our unique heritage while enhancing guest experience. We look forward to welcoming you back to The Garden Hotel.Guest Service Manager - Rem

Response from Property: Dear Kate, Thank you for your positive feedback! We are delighted that you enjoyed the hotel's comfortable bed, convenient location, and opulent ambiance. We also appreciate the attentive service from the staff on each floor and the housekeeping personnel, as well as the convenience of late check-out. Regarding your comment about the strong perfume scent in the public areas, we have already informed the relevant department to dilute it appropriately to avoid affecting your olfactory experience. We look forward to your next visit, where you can enjoy an even more pleasant environment and attentive service. Guest Services Manager - Ivan

Response from Property: Dear Guests: Thank you very much for choosing the Guangzhou Garden Hotel with your seniors and children and leaving a true stay review. We are pleased to have arranged a room upgrade for you this time, bringing a comfortable stay to the whole family. As a veteran Platinum Five Star, we also face up to the objective situation of some facilities' sense of age, and we will continue to do a good job in maintenance. Pleased that the hotel's garden views, rich dining options and courteous service from colleagues have been recognized by you, the back garden stroll is indeed very suitable for family relaxation. We are also very grateful for your valuable suggestions, we will seriously consider the feasibility of adding children's play facilities, hoping to bring a better experience to parent-child families. We look forward to your family's next visit to Guangzhou and reunion at the Garden Hotel to wish you and your family peace and happiness. Guest Services Manager‑Betty

Response from Property: Dear Guest, Thank you for your kind review! We are delighted that your excellent location, stylish lobby and public areas, as well as your guest rooms and services provided you with an outstanding overall experience. We will continue to maintain our high standards and look forward to welcoming you back to Garden Hotel! Guest Services Manager – Betty