Anonymous User
March 27, 2024
Advantages: The hotel is very new, the surrounding area is relatively quiet and comfortable with a view of the river, the lobby is stylish, the entire space including the elevators and corridors has been odor managed and smells good (this is something that many hotels in China have not done), and the bedding is comfortable , slippers and towels are made of soft materials, and the wardrobe space is large.
Disadvantages: The shower water pressure is very low, the number of take-out robots is insufficient, so you have to go downstairs to the take-out cabinet to pick up your own food, the staff's working ability is okay, but there are almost no smiling faces.
Recommendation: From the perspective of hard power, this hotel is already a well-deserved high-end hotel, belonging to the international chain four-star and local five-star grades. If you want to give customers a better experience and a higher rating, you need to strengthen it from the soft power aspect, including all hotel guests. Attitude training and humanistic care enhancement for employees. 
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