Soluxe Hotel Guangzhou Reviews

Response from Property: Dear guest,Thank you so much for choosing our hotel and taking the time to share your wonderful feedback with us! We are delighted to hear that your stay was pretty good and that our receptionists' ability to speak English ensured smooth communication for you. It's also great to know that you found the room perfect, as we always strive to provide our guests with the most comfortable accommodation.We're glad you noticed the park nearby. While there might seem to be limited options in the immediate vicinity, we are actually conveniently located close to many other attractions and interesting places that our staff would be more than happy to recommend to you during your next visit.Your satisfaction is our top priority, and we truly appreciate your kind words about our service. We look forward to welcoming you back again in the future and providing you with an even more enjoyable experience.Best regards.

Response from Property: Thank you very much for choosing to stay at our hotel and sharing your highly positive feedback! We're honored to hear that you had a wonderful stay with us. However, we sincerely apologize for the oversight regarding the gift promised according to the instructions on Trip.com. This was a mistake on our part, and we have immediately reached out to the relevant platform for verification and coordination. We will also strengthen our internal processes to prevent similar issues in the future. If you decide to visit us again, we'd be delighted to make up for this and offer you an even better service experience as a token of our gratitude. We look forward to welcoming you back soon!

Response from Property: Dear Guest,Thank you for taking the time to share your feedback on your stay! We're glad that our staff have basic English communication skills. However, we're fully aware that there's still a gap between our current English proficiency and your expectations. We've initiated specialized English training programs aimed at enhancing communication fluency and accuracy.We sincerely apologize for the inconvenience caused by the hotel's distant location, crowded environment, and less-than-ideal condition of the amenities. We understand the importance of convenient transportation and a comfortable environment to you. In the future, we will strengthen crowd management and have already formulated a comprehensive plan for facility inspection and upgrades to ensure a better stay experience for you. Your suggestions are crucial for our improvement, and we look forward to the opportunity to serve you better in the future. We sincerely welcome you to visit us again!

Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Response from Property: Dear Guest,Thank you for choosing to stay at our hotel and taking the time to share your valuable feedback. We sincerely apologize for the inconvenience caused by the room key card malfunction and construction noise during your stay, which significantly affected your experience. We have taken these issues very seriously and initiated immediate investigations.Regarding the room key card system failure, we have conducted a thorough maintenance check on the relevant equipment and strengthened staff training on emergency response to ensure such problems do not recur. For the construction noise, we have adjusted construction hours and added soundproofing measures to avoid disturbing guests. The ongoing renovations in the front desk area are part of our hotel’s upgrade, and we will strictly control the scope and timing of the work.Your satisfaction is our driving force for continuous improvement. We have optimized our service processes to enhance issue resolution efficiency.

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guest,Thank you for choosing our hotel and sharing your feedback with us. We're glad that you appreciate our excellent location.However, we apologize for the inconvenience caused by the hotel's relatively old facilities. We are constantly working on upgrading and renovating to improve the overall guest experience. Regarding the excessive partying during the Chinese New Year period, we understand that it might have affected your stay. We will communicate with the relevant departments to strengthen management and ensure a quieter and more comfortable environment for our guests in the future.We hope to have the opportunity to serve you again and show you our improvements. Thank you once again for your valuable comments.

Response from Property: Thank you for your kind words! We are delighted to hear that you had a great experience with our service and found our staff friendly. Gene will be pleased to know that his efforts were appreciated. We look forward to welcoming you back soon.

Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are pleased to hear that you were satisfied with our cleanliness, attentive service team, and smoke-free environment. At the same time, we are also happy that you can enjoy the beautiful views from the rooms on the upper floors. We have always been committed to providing guests with a comfortable and warm accommodation experience, and your satisfaction is our greatest motivation. We look forward to your coming again and let us bring you a more pleasant stay experience. Thanks!

Response from Property: Thank you very much for your valuable comments! We are delighted to learn that you have given high praise to the location of our hotel. We are extremely proud of the maintenance condition of our hotel building. Although it has a certain history, we have always been committed to keeping it in good condition to ensure that every guest can enjoy a comfortable accommodation environment.We especially appreciate your recognition of our staff who have been striving to provide pleasant and attentive service to our guests. We understand that excellent staff are the core of a hotel, and their enthusiasm and professional knowledge can greatly enhance the guests' accommodation experience.Your satisfaction is our ultimate goal, and we will continue to strive to improve our service quality to ensure that every guest feels the warmth and comfort of home. We look forward to having the opportunity to serve you again in the future and create more memorable experiences for you. Thank you again for choosing us, and we wish you all the best. We look forward to seeing you again in the near future!

Response from Property: Dear guest, I'm glad to hear that you had a great stay with us. I have already shared your compliments with my colleague, and he is very grateful for your recognition. I hope you have a pleasant stay in China!

Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Response from Property: Dear guest,I am sorry that we failed to provide you with a perfect stay experience. We are already trying to inspect and repair the relevant room facilities. I am glad that you have recognized our service staff's efforts, and I have shared this pleasant news with them. I hope you have a pleasant stay in China.