Pullman Guangzhou Baiyun Airport (Terminal 1)

Pullman Guangzhou Baiyun Airport (Terminal 1) Reviews

Pullman Guangzhou Baiyun Airport (Terminal 1)

No.2 Yiheng Road, Airport Avenue, Huadu District, Guangzhou, Guangdong Province, P. R. China, Huadu District, Guangzhou, Guangdong, 510470, ChinaView Hotel Details
Pullman Guangzhou Baiyun Airport (Terminal 1)
Pullman Guangzhou Baiyun Airport (Terminal 1)Pullman Guangzhou Baiyun Airport (Terminal 1)Pullman Guangzhou Baiyun Airport (Terminal 1)
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Pullman Guangzhou Baiyun Airport (Terminal 1) Guest Reviews

4.6/5
Very Good
4508 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(4508)
Positive reviews(4390)
Reviews with photos/video(775)
Close to airport(615)
Easy to get around(578)
Offers pick-up/drop-offs(362)
Delicious breakfast(171)
Perfect for business trips(162)
Friendly front desk staff(153)
Tasty restaurant(42)
Negative reviews(118)
PhilippP
Superior Queen Bed Room
Stayed in Dec 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jan 28, 2025
Located super convenient. Clean room. Perfect for a stay between flights.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
couchpotato
Superior Twin Beds Room
Stayed in Nov 2024
Family
4 review
4.5/5
Great
Posted on Dec 17, 2024
The overall stay was good!but 2 beds 1 room was alot smaller than expected, lights are quite dim at night too. tv did not work 😭
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Ricardo da Palma
Superior Queen Bed Room
Stayed in Jul 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Amazing service, contacted with Mr. Wang because i had a late check-in and an early flight next day. Everything excelent, 5 min walk from terminal 1, fast check-in, very confortable and clean room and next day had an amazing breakfast just before the free shuttle bus to terminal 2. This hotel is my favorite spot each time i have a late arrival or early flight in GZ.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Guest User
Superior Queen Bed Room
Stayed in Nov 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Nice clean comfortable room!
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Oxana
Superior Queen Bed Room
Stayed in Dec 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
I often stay at this hotel due to my business trips. I’m happy with the service, varied breakfast, comfortable rooms, very large bathroom and beautiful view of the airport. Mr Jovan Huang often serves me at the lobby, always friendly and responsive, helps to resolve any issue, does it quickly and professionally. I'll be happy to come back again!
leemartin
Superior Queen Bed Room
Stayed in Dec 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Really nice hotel with friendly staff and nice rooms. Very good location if you are transferring.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Vladan
Superior Queen Bed Room
Stayed in Dec 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 21, 2025
We had a couple of hours between our flights and decided to take Pullman hotel due to its location and since we had great experience in one of their Thailand hotels. It is only 5 minutes away from T2 by shuttle bus. Beds are comfortable. The room was too hot, probably 28 degrees C and cooling did not work. There is a misinformation in mobile trip.com app that airport pick-up and drop-off should be reserved one day in advance (screenshot attached). Due to this we lost an hour trying to do it through the app and by contacting Pullman using contact information from the app. Person answering the phone did not speak English and even communication in Chinese went aside as manager assumed we are trying to get private transfer. Anyway, reservation is not required and transfer shuttle came on schedule.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our engineer can adjust the air-conditioning system according to your needs if you need any assistance during your stay please contact our guest service center. We provide complimentary airport pick up service please just inform us your flight information in 1 day before.We will pay more attention to staff training to improve English. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel
Simon
Superior Queen Bed Room
Stayed in Dec 2024
Business travellers
45 review
4.2/5
Very Good
Posted on Jan 17, 2025
Good location directly in the airport, could be a bit difficult to found depending on what terminal you arrive at. But all in all a great stay.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Wang
Superior Queen Bed Room
Stayed in Dec 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Jan 7, 2025
A perfect stay near Baiyun International AirPort, big comfortable bed, spacious room, at a reasonable rate
Guest User
Superior Queen Bed Room
Stayed in Jan 2025
Couples
2 review
4.5/5
Great
Posted on Feb 10, 2025
Location is very convenient.  Staff are friendly.   1st choice for overnight travel. 
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Guest User
B.duck Family Suite
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 8, 2025
The b-duck family room was perfect for our family, the kids loved it. The dinner buffet was outstanding. Great with shuttle bus to airport.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Aigerim T.
Superior Queen Bed Room
Stayed in Nov 2024
Family
14 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Great option for overnight travelers in Guangzhou airport, reception made room upgrade to family suite, which amazed kids a lot 😻
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Dineshthebigbaby
Superior Twin Beds Room
Stayed in May 2024
Family
3 review
2.2/5
Posted on Jun 17, 2024
Atrocious service, their English is barely understandable, and the shuttle service was smelly, slow and unprofessional. Room was small and the toilet had terrible plumbing. Room was honestly terrible for that price point
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yue
Superior Queen Bed Room
Stayed in Oct 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Next to the airport and has free shuttle bus, good location. Rooms are clean and good services. Nice breakfast as well.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Sufen P
Deluxe Twin Beds Room
Stayed in Oct 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Nice hotel... clean and friendly staffs. Location is good if need catch flight in guangzhou... walking distance to T1 and friendly hotel concierge will help to bring luggages. Amenities are well maintained. Will come again.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel