63 North Guangzhou Avenue (Guangzhou Dadao Bei), Tianhe District, Guangzhou, Guangdong, 510500, ChinaView Hotel Details
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Hilton Garden Inn Guangzhou Tianhe Guest Reviews
4.6/5
Very Good
4576 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(4576)
Positive reviews(4443)
Reviews with photos/video(769)
Friendly front desk staff(583)
Classy environment(304)
Perfect for business trips(153)
Stayed multiple times(55)
Tasty food(47)
Easy to call taxis(41)
Located in the city centre(29)
Awesome gym(18)
Negative reviews(133)
Guest User
King Guest Room
Stayed in Jan 2025
Couples
11 review
4.5/5
Great
Posted on Feb 6, 2025
We stayed two nights in this place. Its quite easy to get in and get out from the place. For the price was expecting more clean room as the room was a bit dusty, but manageable.
Response from Property: 感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。很抱歉未能給您帶來您應該享受到的高品質服務。我們很抱歉您在我們酒店入住過程中發生了不愉快的小插曲,這不是我們一貫的服務水平,我們也會加強員工服務意識的培訓,給您帶來真正高質量的服務。傾聽賓客的意見能幫助我們打造最一流的客户體驗。感謝您的寶貴意見,讓您滿意對我們來説十分重要。我們希望不久後您能夠再次光臨,讓我們有機會帶給您最一流的體驗。
ChenYifei
King Guest Room
Stayed in Dec 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Jan 10, 2025
I would actually rate this hotel six stars. The concierge people consistently friendly and professional. The rooms especially the bath rooms are very clean. And also ways enough bottled water to drink. If they see you consistently drinking water they will also give additional bottles. It is just super. Keep it up Hilton GZ
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe. Thank you for your praise for the hotel accommodation service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life~~
Guest User
Twin Guest Room
Stayed in Jan 2025
Family
2 review
2.0/5
Posted on Feb 11, 2025
Just okay, location good but in general staff is not very helpful.
Response from Property: Thank you for staying at Hilton Garden Inn Guangzhou Tianhe. We apologize for not being able to provide you with the quality service you deserve. We are very sorry for the unpleasant incident during your stay in our hotel. This is not our usual service level. We will also strengthen the training of staff's service awareness to bring you real high-quality service. Listening to our guests helps us create the best customer experience. Thank you for your valuable comments. Your satisfaction is very important to us. We hope you will visit us again soon and give us the opportunity to give you the best experience possible.
orgil j
Twin Guest Room City View
Stayed in Nov 2024
Business travellers
17 review
1.0/5
Posted on Dec 20, 2024
This was the worst hotel i have ever stayed. A/C was
not working and receptionist suggested me to open window but window is opening very limited. Couldn’t sleep due to hot temperature and also noise of the cars. Also funny thing is there is only 2 waters supplied in per day. Also cleaning was worst i’ve ever stayed hilton hotels worldwide. Not recommend to stay this hotel.
Response from Property: Dear guest, thank you for choosing to stay at our hotel. We are sorry that we were unable to provide you with the high-quality service you deserve. We have reported your problem to the relevant departments of the hotel for follow-up improvements in order to provide you with truly high-quality service. Listening to guests' opinions can help us create the best customer experience. Thank you again for taking the time to give us your valuable suggestions. It is precisely because of your feedback that we recognize our shortcomings instead of being complacent in the field of service. I hope you can come again soon and give us the opportunity to provide you with the best experience.
Shiu Kwan
King Guest Room
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Nov 1, 2024
I greatly appreciate the front desk ladies Ms Yinha Huang and xiao huang for their help. They were excellent in helping with my booking and upgrade to the suite floor.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
Twin Guest Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Clean and tidy.. The pillows are too thin and need to be improved
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
E.C. Family
Twin Guest Room
Stayed in Dec 2024
Family
7 review
4.0/5
Very Good
Posted on Feb 1, 2025
The restaurant staffs are very polite people and also kind. The breakfast is not to much rich for foreigners tastes. But is ok!
Response from Property: 尊敬的賓客,感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快!
Zhang
Twin Guest Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 30, 2025
I stayed in the higher floor this time, much better than the lower floor, to stay in the hotel for the future again.
Response from Property: 尊敬的賓客,感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快!
TUCK WAI
Twin Guest Room
Stayed in Dec 2024
Couples
10 review
3.7/5
Posted on Jan 6, 2025
Location is near to Shahe Metro, about 6 minutes walk. However, noise from traffic at it is located near a junction.
Response from Property: Dear guest, thank you for choosing to stay at our hotel. We're sorry that we couldn't provide you with the high-quality service you deserve. We have fed back your problem to the relevant hotel departments for follow-up and improvement, in order to provide you with truly high-quality services. Listening to our guests helps us create the best customer experience possible. Thank you again for taking the time to provide us with your valuable feedback. It is precisely because of your feedback that we realize our shortcomings instead of resting on our laurels in the field of service. We hope you can come again soon and give us the opportunity to give you the best experience.
AOWSAF
King Guest Room
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
This hotel is a great place to stay in, everything is well organised, specially the checkin was smooth. Anne Tang from front desk was really helpful. Will come back again.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
Khurshid
Twin Guest Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
I had an absolutely wonderful stay! 🌟 Anne Tang’s hospitality was exceptional—so kind and attentive. 💕 The room was spotless 🛏️, the amenities were fantastic 🛁, and her personal touch made everything perfect. ✨ Highly recommend! ⭐⭐⭐⭐⭐
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
CHUN TAK
Twin Guest Room
Stayed in Oct 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Nov 30, 2024
Early check in is good. Room clean and tidy. Convenient location. Bed comfy. Food quality good. Would be better if price lower😄
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Guest Room
Stayed in Jun 2024
Business travellers
14 review
5.0/5
Outstanding
Posted on Jul 21, 2024
This Hilton hotel is great lots wholesale clothing shops nearby
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
Guest User
King Guest Room
Stayed in Oct 2024
Business travellers
4 review
4.2/5
Very Good
Posted on Jan 15, 2025
Very new and clean. I was pleasantly surprised. Should have been a five star hotel if it has a swimming pool. Location is not bad and easy to call cabs.
Response from Property: 尊敬的賓客,感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快!
Bebeeline
Twin Guest Room City View
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The hotel is clean, the staff are very attentive. Miss Anne Tang is very lovely, provides good service, and is smiling.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!