Mandarin Oriental Guangzhou

This hotel has excellent service. The entire property smells wonderful and feels very luxurious. The food is also delicious, and the executive lounge is great – perfect for a photo op!

The room is spacious and features stunning decor with a strong traditional 'Oriental Old Money' aesthetic (true to Mr. Ji's signature style). Although the hotel has been open for quite a while, all the in-room facilities are exceptionally well-maintained. I mentioned it was an anniversary upon check-in, and the hotel thoughtfully prepared a delicious chocolate cake along with a handwritten greeting card. I was so happy! I will definitely choose to stay at Mandarin Oriental Guangzhou again next time.

I first learned about Mandarin Oriental because of Leslie Cheung, and since the Guangzhou property happened to be quite reasonably priced, I booked a one-night stay to experience it. Let's start with the pros: The location is fantastic. It's right above Shipaiqiao Metro Station, with direct access to the hotel from the ground floor of Taikoo Hui. There are all kinds of shopping malls surrounding it, and it's not far from the Guangdong Museum, Canton Tower, and the Guangzhou Museum of Art. The young ladies at the front desk were very warm and greeted us with bright smiles. They promptly changed our room and even helped us with the elevator. There are soft stools inside the elevators, which are convenient for placing bags or for elderly guests to sit on. The room layout is quite regular, the mattress is comfortable, the linens are clean, and they didn't trigger any allergies. The curtains are button-operated and provide great blackout coverage. The bathtub comes with bath salts (though I'd suggest adding disposable bathtub liners). The welcome fruit was varied and tasted great. Now for the cons: The soundproofing in the room is poor. The TV and voices from next door were very clear (the woman next door must have been like a lawyer, talking loudly for hours into the night). There are way too many mirrors in both the lobby and the rooms, making it a bit easy to get disoriented. The body lotion is in a large pump bottle fixed to the vanity, which is inconvenient to use and impossible to take home as a souvenir. The tea is bagged; I'd recommend adding large ceramic mugs with handles or offering loose-leaf tea. Only canned mineral water is provided—it would be better to add bottled water specifically for making tea. All the drinks in the fridge are chargeable; nowadays people care about health and don't drink that many anyway, so they could stock fewer cans and offer them to guests for free. Finally, the highlight was the breakfast. Both the Chinese and Western kitchens were authentic—I polished off two bottles of yogurt alone. If you have time to enjoy a leisurely breakfast, you should definitely book a room here.

I've always associated Mandarin Oriental with heritage and depth, but the overall service staff in Guangzhou felt quite cold and aloof—they really share that same vibe with the luxury boutique sales associates at Taikoo Hui. Given that it's in the hospitality industry, their communication skills lacked polish and professional proficiency, and there was a clear breakdown in communication and information-sharing between departments. However, in terms of the room itself, the value for money is decent; it's quite spacious, very comfortable, and the water pressure is fantastic. That said, charging for everything in the minibar feels rather petty—giving the impression that they want to offer luxury amenities but are too stingy to actually provide them! The lobby space is also quite cramped, and the check-in and check-out process felt chaotic, just like a bustling wet market. All in all, the location is very convenient, but the actual guest experience was truly subpar. Out of a three-day stay, I only encountered two friendly staff members; the rest gave off the distinct impression that they'd rather not exchange a single word with you unless absolutely necessary. They exuded such a heavy corporate burnout vibe ("ban wei"). I really disliked this kind of experience!

The location is excellent, the room is clean and tidy, the bedding is soft and comfortable, and the sound insulation is good. The front desk check-in was efficient, and the service was gentle and polite. The location is convenient for travel, the hot water is stable, and it's an old five-star hotel with a classic, 'old money' style decor. I will choose to stay here again next time I visit.

Absolutely fantastic! Everything was perfectly arranged. The Trip.com customer service was very prompt in intervening when there were issues. The hotel manager and front desk staff were all very enthusiastic and resolved problems quickly.

My child had such a wonderful experience at the Mandarin Oriental Sanya that they decided to visit all Mandarin Oriental hotels in China, starting with Guangzhou. Upon check-in, we found leftover takeaway packaging from the previous guest in our room. However, the hotel's housekeeping staff responded immediately, presented a small panda toy for my child in the family room, and cleaned thoroughly afterward, providing an ample supply of amenities. The room design is beautiful, though the floor-to-ceiling window view wasn't particularly scenic (lots of tall, drab buildings). My child said it looked like the clouds were learning to shapeshift when viewed from the bed. The gym is exceptionally well-maintained, and the pool water temperature is very comfortable. As soon as you exit the pool, an attendant offers a towel – a service experience not even found at the Four Seasons. Breakfast is semi-buffet style, which is great because too many choices can be overwhelming. I highly recommend the freshly made congee and French toast. By the way, there's an incredibly delicious Bing Sheng restaurant right across the street. And, don't go to Lei Garden; it's terrible.

The Executive Lounge at Mandarin Oriental Guangzhou is excellent. Aside from one staff member who seemed a bit stern, the other service personnel were all incredibly warm and polite, making us feel right at home. The food inside was also fantastic. Although the cocktails were a bit subpar, the overall experience was still very positive, earning high praise from both myself and my boss. The public area's pool and Jacuzzi experience were also great, and the sauna and warm pool in the changing rooms were equally impressive. The room itself was also quite good.

The room was clean and the aromatherapy scent was very pleasant. The staff's service was excellent, even preparing slippers for us, which deserves praise. The surrounding environment is good, making it convenient for getting around, and there are places to go for families with children.