Hawana Resort

Hawana Resort Reviews

Hawana Resort

No. 1 Xiawanna Avenue, Dongfang Xiawanna Garden, Liantang Village, Taiping Town, Conghua District, Guangzhou, Guangdong, 510990, ChinaView hotel details
Hawana Resort
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Guest Reviews of Hawana Resort

8.3/10
923 review
Verified reviews
Location8.6
Amenities8.0
Service8.3
Cleanliness8.4
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All reviews(923)
Positive reviews(869)
Reviews with photos/video(367)
Clean pool(106)
Classy environment(94)
Relaxing hot springs(79)
Friendly front desk staff(54)
Perfect for kids(19)
Stayed multiple times(8)
Negative reviews(54)
Missdong🌸 🍀
Deluxe Suite
Stayed in Nov 2025
Couple
29 review
9.0/10
Great
Posted on Jan 1, 2026
This is an older, established hotel with a nice ambiance. We chose it because we were celebrating our 29th wedding anniversary and wanted something close to home, as it was the 31st and we were considering travel time. There are many farmhouse restaurants nearby, and it's close to Warehouse No. 8, so there's shopping to be done. In the evening, you can enjoy a fireworks show or stargaze from the cycling path, which is very relaxing. On the downside, breakfast was too simple with not much to choose from, and the hotel facilities are outdated; the entertainment options still feel like they're from the 90s.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your stay and review! It was an honor to serve you. We appreciate your understanding if there were any shortcomings in our service, and we will continue to strive for your complete satisfaction. We look forward to your next visit! Wishing you a pleasant stay.
Guest User
Superior Queen Room
Stayed in Oct 2025
Solo traveller
22 review
7.0/10
Posted on Nov 18, 2025
Swimming pool: out of order Breakfast buffet: average Reception: unable to communicate in English
Response from Property: 尊敬的客人,感謝您的反饋!游泳池在攜程平台公告有説明冬天不開放的,玩水夏天可以再來遊玩哦,游泳池預計5月份就開放了,提到的自助早餐會優化提升,前台英語溝通不足也會加強培訓,定給您更好體驗!感謝您的點評,祝您生活愉快
Mingci
Superior 2-bed Room
Stayed in Jan 2025
Other
36 review
8.0/10
Very good
Posted on Mar 11, 2025
price good for the hotel, hot springs are so so level, inside have sauna which i prefer.
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time during your trip. I hope to get your five points next time. Your praise has given the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
SILVA DANIEL
Guestroom - Pool-View (Double Bed) (Balcony)
Stayed in Apr 2024
Family
71 review
10/10
Outstanding
Posted on Aug 7, 2024
Great place
Response from Property: 尊敬的賓客:您好!感謝您的入住與評論!我們萬分榮幸能為您服務,我們會繼續努力,共同期待您的下次光臨!祝您生活愉快~
Mi Cha 1223
Surprise Blind Box Balcony Room
Stayed in Jan 2024
Family
2 review
8.0/10
Very good
Posted on Feb 19, 2024
Toiletries are nuce. The tub is a bit small. There iare no laundry services on the premise. The gym is nice but not especially clean or well managed. The springs are small but fragrant. The restaurant is expensive and service is slow. There iis a nice restaurant and a new little grocery store near the hotel. The environment is friendly. The location is not close to train stations but there is a bus stop across the street and a metro about a 30 minute walk from the hotel. Overall, it is a nice place with very good customer service. Howver, the rooms need to be thoroughly cleaned between guests. There was debris undery bed which makes one uncomfortable.
Response from Property: Thank you for taking the time out of your busy schedule to review the room! We are honored that you have chosen Havana Hotel as your stopover in the middle of nowhere. Our hotel combines accommodation, dining, entertainment and wellness, and every encounter is a fate in Summer Bayna, where all visitors are our valued guests. May the beautiful life be interlocked with you, and look forward to meeting you again in the future to create more pleasant memories for you!
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Travelling with friends
1 review
9.5/10
Amazing
Posted on Jul 4, 2024
Ladies behind counter were very nice
Response from Property: Dear distinguished guests, your praise, simple satisfaction or good is enough to move our hearts! Thank you for your support.we will work harder!
Anonymous User
Superior Queen Room
Stayed in Aug 2025
Other
4 review
10/10
Outstanding
Posted on Sep 29, 2025
♥ Journey turned out to have to check out the next day before you can post a review ♥ ❶ The room has a plug-in card, this point is very praise 👍 Because now many hotels only have one room card, plug-in card is very convenient for guests. ❷The decor is stylish, Xia Wanna means the capital of Cuba, the hotel is filled with Caribbean style. After reading some bad reviews complaining about the outdated environment and so on, it's just that they have no taste. Don't know how to appreciate. It's that big terrace that's already winning. ❸Isokapok has bloomed in September, autumn is not only golden, the balcony is facing this Ikapok 🌸"pink road"🌸 also very romantic. ❹ The swimming pool is deep enough, there are ten pools in the hot spring, the water quality is poor, very steep, not as good as the "Yunling Lake" at the corner of the street. There is no comparison with the venues such as Hot Spring Town, Liangkou Town and Baishui Village. (On the horizontal contrast of hot springs in Conghua area). Bring your own towel into the swimming spring area, as with general public swimming pool operations. ❺The room📺 is a mobile “joy tv”, live TV and on-demand are very silky, however there is no Hong Kong station (Emerald/Pearl). I haven't watched TV in N years. I'm here to regain the fun of watching TV. I have stayed in many hotels before and I couldn’t watch the TV. ❻ Suggest the hotel to change the gym (no one will go at all) into a book bar, like "Biquan", put twenty or thirty books and magazines or something enough, a place to sit and hea. The pool view restaurant bar should be canceled (you have to spend money to sit, forget it) and change it into a lounge in the pool area. The swimming pool area lacks places to sit and hang out. ❼The front desk can add a delicatessen counter, I see the front desk itself has cigarettes for sale🚬. Like a convenience store, they sell some hot food such as steamed buns and dim sum (just take out the breakfast food and continue to sell it), because there are no snack shops around, so the hotel can do it themselves. ❽The hotel is a 🚬friendly hotel. See many women in the comments section disgusted with the smell of smoke, but I as a man really appreciate this piece. Smoking on the terraces with beautiful views on both sides is one of life's great pleasures. 👍👍
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your stay and for your thoughtful review and appreciation! We are delighted that you had a wonderful time during your trip. Your praise is a great encouragement to the hotel and a driving force for our improvement. We will continue to be enthusiastic and dedicated to making every guest feel at home. We eagerly look forward to your next visit! Welcome back anytime, and we wish you a happy life!
Teaodiwakanyaochang
Guestroom - Pool-View (2 beds)
Stayed in Apr 2025
Travelling with friends
63 review
9.0/10
Great
Posted on May 17, 2025
The room is clean and tidy, with complete facilities. The bedding is moderately soft and hard, and it is very comfortable to sleep. There are some problems with the smart door lock in the room. It is not smooth to open the door. I went to the service desk twice to re-swipe it before it was solved. The surrounding green environment is still very good👍
Original textTranslated by Google
Response from Property: 感謝您對我們酒店的肯定!房間衞生和舒適度一直是我們關注的重點,很高興聽到您的滿意反饋。對於智能門鎖給您帶來的不便,我們深感歉意,已立即安排技術人員進行檢查和維修。期待下次為您提供更順暢的入住體驗!
M10088****
Guestroom - City-View (2 beds) (Balcony)
Stayed in Apr 2025
Family
2 review
7.0/10
Posted on May 4, 2025
The hotel is a bit old. Maybe it's because of the May Day holiday, there are not enough staff. Whether it's the front desk check-in or the registration for entering the hot spring pool, it seems a bit messy. The Shaoji dishes in the Chinese restaurant in the evening are a bit amazing and taste good. Overall, it's pretty satisfactory~
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您的點評!酒店確實有着歲月的痕跡,但我們一直在努力維護。五一期間人手不足給您帶來不便,我們深感抱歉。很高興中餐廳的筲箕菜能給您留下深刻印象。我們會針對反饋進行改進,期待下次為您服務時,能讓您更滿意!
ming83****
Guestroom - Pool-View (Double Bed) (Balcony)
Stayed in Apr 2025
Family
8 review
7.7/10
Good
Posted on May 3, 2025
Actually, the location of this hotel is quite good. There is a swimming pool and hot springs. However, the facilities are too old, and it feels like a guesthouse in the 1990s. The sheets, quilts and towels have been used for a long time and have holes in them, but they are not changed. Breakfast ends at 10 o'clock. At 9 o'clock, many of them are empty, and they are not replenished. I can only eat some white bread and boiled noodles. It feels like an old state-owned enterprise that does not seek to make progress. It would be good to upgrade and increase the price a little.
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and leaving your valuable comments. We are deeply sorry for the inconvenience you encountered during your stay. The old equipment and damaged guest room supplies you mentioned are indeed what we need to improve immediately. We are very sorry that we failed to meet your expectations. Including the supply of breakfast, this is also where we need to reflect and improve. We are very grateful for your feedback, because this is the driving force for us to move forward. Next, we will immediately start to upgrade and replace the equipment to ensure that every guest can enjoy a comfortable and convenient accommodation experience; at the same time, we will also strengthen the supply and management of breakfast to ensure rich variety and high quality. We look forward to your visit to our hotel again in the future. Let us have the opportunity to leave you with better memories with better service and a more comfortable environment.
Haowuliaobuxiangwuliao
Superior Queen Room
Stayed in Mar 2025
Family
10 review
10/10
Outstanding
Posted on Apr 20, 2025
It's such a great hotel!!! I thought it would take longer, but the hotel room is well maintained. Clean, tidy, warm and comfortable. Very comfortable to stay. The mattress is moderately soft and hard. Very comfortable to sleep. By the way, the mirror 🪞 is very slimming. Suitable for taking pictures. Xiao Deng at the front desk provided very good service and gave us a free room upgrade. Thank you very much. The hotel is very close to the river, and it is very pleasant to go out for a walk at night. There are also many ghost stalls selling barbecue, lemon tea and so on by the river.
Original textTranslated by Google
6/7
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Jinhuixibi
Surprise Blind Box Balcony Room
Stayed in Mar 2025
Travelling with friends
30 review
9.5/10
Amazing
Posted on May 14, 2025
It's very convenient. It only takes a few minutes to get there by taxi from the subway. The room is fully equipped with air conditioning, TV, and bathtub. You need to bring your own bathtub cover. In fact, the hotel provides a free bathtub cover for only 1 yuan. It is recommended to get one. The environment is good.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your review! We are delighted that you had a wonderful time. We have noted your suggestion regarding the bathtub liners and will consider providing them as soon as possible. We hope to provide you with an even better experience on your next stay. We look forward to your next visit!
Anonymous User
Deluxe Suite (Balcony)
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 13, 2025
The room is very spacious and comfortable, the balcony is very large, the hotel is right by the Liuxi River, suitable for family outings in spring. It happened to be raining heavily when I arrived, it was nice to sit on the balcony and listen to the rain and daydream. The hotel staff is very good, especially Xiao Xie at the front desk, who explained patiently.
Original textTranslated by Google
Response from Property: 親愛的賓客,您的滿意是我們最大的動力!聽到您説房間寬敞舒適,陽台大而美,還有流溪河畔的美景相伴,真是讓人心生嚮往;在暴雨中,您選擇在陽台聽雨發呆,這份悠然自得,也是我們酒店獨有的魅力;期待您和家人再次踏春出遊時,還能選擇我們,一起創造更多美好回憶!
_WeChat53922****
Superior 2-bed Room
Stayed in Mar 2025
Family
9 review
10/10
Outstanding
Posted on Apr 6, 2025
Manager Xie at the front desk gave us a warm reception and upgraded us to a large window room for free. The room was clean and tidy with complete facilities. We could enjoy hot springs and swimming, and had a rich breakfast. The hotel was decorated in a high-end style, and we could take a walk in Liuxi River. It was a good place for leisure and vacation.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Gonggonggonggong
Family Room - Pool-View (Balcony)
Stayed in Mar 2025
Family
4 review
9.5/10
Amazing
Posted on Apr 5, 2025
The room was also very large and clean, the bed was very comfortable, and the area was very quiet, so I slept very well at night! I especially like the front desk assistant Xiao Xie, who had a good service attitude, was enthusiastic and responsible, and provided free parking.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您的入住與評論!我們萬分榮幸能為您服務,我們會繼續努力,共同期待您的下次光臨!祝您生活愉快~