The Royal Garden Hotel Guangzhou

The Royal Garden Hotel Guangzhou Reviews

The Royal Garden Hotel Guangzhou

No.12 Chigang Road, Haizhu District, Guangzhou, Guangdong, 510310, ChinaView Hotel Details
The Royal Garden Hotel Guangzhou
The Royal Garden Hotel GuangzhouThe Royal Garden Hotel GuangzhouThe Royal Garden Hotel Guangzhou
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The Royal Garden Hotel Guangzhou Guest Reviews

4.1/5
288 review
Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness4.1
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All reviews(288)
Positive reviews(254)
Reviews with photos/video(37)
Easy to get around(27)
Classy environment(18)
Friendly front desk staff(17)
Close to metro(12)
Strange smell in room(8)
Tasty restaurant(7)
Well designed(6)
Many dining options(6)
Negative reviews(34)
Pr1y4
Standard Queen Room
Stayed in Apr 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on May 19, 2024
Even the property hotel looks like not update ...there are it's still comfortable to sleep and shower. There is a breakfast service, but I didn't take the price package. Hotel location is easy to find, close to Canton Tower (about 1 Km)...500 mter from MRT Metro.. The hotel is next to beside the traditional market. Many sellers of vegetables, fruit and all kinds of necessities. Even none of the staff can speak English, they are friendly and helpful. And they have a virtual assistant via the "We chat" application,but It's just that replying takes a while. There is only local TV with an old model television. The AC works quite well. The refrigerator doesn't work (dead and smelly). The hot water is quite good, the toilet is still comfortable. I got a window view of only the building next to the hotel with wide windows. The mattress and pillows look like they need to be replaced.
6/13
Response from Property: Dear customer, thank you for your enthusiastic feedback. Guangzhou Hejin Emperor Garden Hotel is a comprehensive business hotel that integrates accommodation, catering, entertainment, and leisure. The hotel is 1 kilometer away from Guangzhou Tower, and some rooms can see the night view of Guangzhou Tower. We have received your feedback and the hotel has organized staff to conduct a unified inventory of refrigerators. We look forward to a better experience with your next visit.
cin yee
Deluxe double bed Suite with Garden view
Stayed in Sep 2024
Business travellers
3 review
3.7/5
Posted on Jan 26, 2025
A bit far from the train stations but rooms a nice and large. Provides free transport to canton fair, and quite close to Pazhou convention too.
Response from Property: Dear customer, we apologize for not being able to provide you with detailed route instructions in advance. The hotel is close to Kecun subway station and Pazhou Exhibition Center. In addition, the hotel provides round-trip buses during the Canton Fair. We look forward to having a better experience next time you visit.
Guest User
Standard Queen Room
Stayed in Jul 2024
Travel with friends
8 review
3.5/5
Posted on Sep 25, 2024
Nice convenient hotel a 15 minute walk from the Canton tower and nearest shopping center. Small markets around the corner from the hotel. Staff very friendly and helpful. They spoke sufficient English at the beginning of the stay and always ave a warn welcome. The elevator brought some disappointment due to its speed causing a long wait, some times it was quicker to just use the stairs. Rooms are kitted well and have what you need along with enough space for what you pay in a downtown area
Response from Property: Dear customers, thank you for your kind comments. The hotel is located at No. 12, Chigang Road, Haizhu District, close to the Kecun and Chigang double subways, and is surrounded by shopping and leisure venues such as the Liying Square. In addition, it is close to the Guangzhou Tower, the the Pearl River Night Tour and other scenic spots. The hotel's unique garden restaurant and Cantonese morning tea can be called a wonder of Guangzhou. We look forward to your next visit.
Fanos
Standard 2-bed Room
Stayed in Nov 2023
Family
16 review
2.5/5
Posted on Jan 3, 2024
I was misled by the Dim sum picture in the user upload, I thought that was going to be the included breakfast. Turns out, I got two instant noodle+vegetables and two croissant, a bad coffee and a cup of corn juice. The location is quite far from anywhere, unless you like to walk. Nevertheless, I appreciate the female receptionists who were handling my check in with a welcoming smile. I was given a room with a nice view as my request.
Response from Property: Dear customer, we apologize for any inconvenience caused by the misleading pictures. The hotel is located near the Kecun subway station and Guangzhou Tower. If you need route guidance, please feel free to contact the front desk at any time. We look forward to your next visit.
Ang SN
Standard Queen Room
Stayed in Apr 2024
Business travellers
1 review
4.0/5
Very Good
Posted on May 7, 2024
Location is convenience for the Canton Fair with restaurant in the hotel and eateries nearby, however, hotel is run down, aircon took a while to cool the room. However, counter staffs are helpful and approachable.
Response from Property: Location is convenience for the Canton Fair with restaurant in the hotel and eateries nearby, however, hotel is run down, aircon took a while to cool the room. However, counter staffs are helpful and approachable.
Guest User
Standard 2-bed Room
Stayed in Mar 2024
Business travellers
3 review
4.2/5
Very Good
Posted on Apr 22, 2024
Nice hotel , clean rooms with a nice garden close to subway station and everything you need is around the corner! The breakfast is nice with a lot of western style selections as well as traditional Chinese, that was a huge plus! Will definitely come back here again!
Response from Property: Dear customer, your satisfaction is the driving force for our growth. Guangzhou Hejin Diyuan Hotel is a comprehensive business hotel that has always adhered to the business philosophy of service first. We look forward to your next visit.
Guest User
Trendy Scenic View Standard Twin Room
Stayed in Jun 2024
Solo travellers
20 review
3.5/5
Posted on Jul 15, 2024
It’s better to take a taxi to get there, it’s not so easy with subway.
Response from Property: Dear customer, thank you for your enthusiastic review. The hotel is located at 12 Chigang Road, close to Kecun subway station. You can see the Guangzhou Tower and Liying Square from the subway exit. You can enjoy the beautiful scenery of the Guangzhou Tower while shopping and walking towards the hotel. Looking forward to your next visit!!!
Thu Tan
Standard Queen Room
Stayed in May 2024
Family
3 review
3.5/5
Posted on Jun 27, 2024
Average services, not far from exhibition center gz.
Response from Property: Dear customers, thank you for your kind comments. Guangzhou Hejin Imperial Garden Hotel is a comprehensive business hotel integrating accommodation, catering, entertainment and beauty. The hotel is located at No. 12, Chigang Road, Haizhu District, Guangzhou, close to the Guangzhou Tower, the Pearl River Night Tour, only 3 kilometers away from Pazhou Exhibition Hall. It is an ideal place for you to travel, participate in business exhibitions and Guangzhou Trade Fair. You can negotiate business with customers in the exhibition hall in the daytime, and enjoy a comfortable time in the hotel in the evening. Look forward to your next visit!!!
Guest User
Standard Queen Room
Stayed in Nov 2023
Solo travellers
14 review
4.7/5
Amazing
Posted on Dec 19, 2023
Very clean, big room and bathroom. The bed was very comfortable. The location is good, about 13 minutes walking to metro station. However, the mini fridge did a lot of noises and I don’t think the room had warm AC, so at nights it was a bit cold. Nevertheless, still a good place to stay in Guangzhou close to the center for a good price.
Response from Property: Dear customers, thank you for your kind comments. Guangzhou Hejin Imperial Garden Hotel is a comprehensive business hotel. It is located in the center of Guangzhou, close to the Guangzhou Tower, the Pearl River Night Tour and other tourist attractions, and close to Russian embassies. It is the ideal place for many tourists to apply for visa extension. The refrigerator noise you reported has been reported to the relevant department. The hotel villa area provides heating, and we look forward to your next visit.
abu naim mir
Deluxe double bed Suite with Garden view
Stayed in Oct 2023
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 9, 2023
Great service
Response from Property: Dear customers, thank you for your kind comments. Guangzhou Hejin Imperial Garden Hotel is a comprehensive business hotel integrating catering, accommodation and entertainment. It is close to the Guangzhou Tower, the Pearl River Night Tour and Pazhou Convention and Exhibition Center. We look forward to your next visit
Guest User
Discount Twin Room
Stayed in Feb 2024
Business travellers
1 review
4.2/5
Very Good
Posted on Apr 10, 2024
Staffs were very helpful and friendly. Really appreciated :)
Response from Property: Dear customer, your satisfaction is the driving force for our growth. Guangzhou Hejin Diyuan Hotel is a comprehensive business hotel that has always adhered to the business philosophy of service first. We look forward to your next visit.
Guest User
Standard 2-bed Room
Stayed in Sep 2023
Travel with friends
7 review
4.5/5
Great
Posted on Oct 24, 2023
Very good hotel if you’re looking for a budget stay in Guangzhou. Location is good and staff are friendly.
Response from Property: thank you for retroaction for the travel ,welcome back to home again.
GabbyChan
Standard 2-bed Room
Stayed in Sep 2023
Business travellers
5 review
4.7/5
Amazing
Posted on Nov 8, 2023
We stayed for 22 days and it was pleasant. they had a shuttle for the Canton Fair and the day we had some troubles with the toilet, they changed us the room. We didn't had the breakfast, as it was very chinese and we expected it to be a little bit more continental, but it's okay. The hotel is comfortable, it is pretty near to the Canton Tower and to the fair. We had some commerce near and it was easy to walk around.
Response from Property: Dear customers, thank you for your kind comments. Guangzhou Hejin Imperial Garden Hotel is a comprehensive business hotel integrating catering, accommodation and entertainment. It is close to the Guangzhou Tower, the Pearl River Night Tour and Pazhou Convention and Exhibition Center. We look forward to your next visit
Ahmad Ali
Standard Queen Room
Stayed in Aug 2023
Business travellers
3 review
4.2/5
Very Good
Posted on Sep 7, 2023
Good location
Response from Property: Dear customer, thank you for your enthusiastic review. Guangzhou Hejin Emperor Garden Hotel is located at No. 12 Chigang Road, close to Kecun Subway Station, Pearl River Night Tour, Canton Tower, etc. It has convenient transportation and complete facilities. We look forward to your next visit.
ej105
Standard Queen Room
Stayed in Jul 2023
Solo travellers
55 review
4.0/5
Very Good
Posted on Sep 4, 2023
This is a good hotel and the staff is very friendly to foreigners. Some of the rooms are showing their age and I think the hotel will be even better when all the wear and tear are repaired.
Response from Property: Hello.Sir,i am glad to get your experience,we will advice our boss to repair zhe room,hoping you come here again