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Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(789)
Positive reviews(765)
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Awesome rooms(74)
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Delicious breakfast(19)
Classy environment(18)
Convenient parking(16)
Stayed multiple times(6)
Negative reviews(24)
Imran AAfrat
Business Double Room
Stayed in Sep 2024
Business travellers
10 review
4.2/5
Very Good
Posted on Oct 19, 2024
The hotel appears to be rather ancient, the accommodations in the room are likewise pretty old, and the items are fairly standard. When I checked in, the front desk clerk told me there was no space for me. She later explained that it was because another person had signed in, and she indicated they would want a deposit in this situation. When I refused to accept, the hotel gave in. It was a little uncomfortable, and I wasted a lot of time in the middle of the night, since when I checked out, they said it was their own fault.
Response from Property: Dear Guest:Thank you for staying in Grand Royal Hotel and your valuable comments.We sure pay more attention to improve the service quality,We are looking forward you come back again,Thank you ![Grand Royal Hotel]
Guest User
Business Room (2 beds)
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 17, 2024
I had a very good experience. The facilities were very high. The hotel staff was very kind.
Response from Property: Dear guest:Thank you for your valuable comment, we are pleased to serve you and looking forward to your stay again.【Grand Royal Hotel】
Yusuf Kazancı
Business Double Room
Stayed in Sep 2023
Business travellers
12 review
4.5/5
Great
Posted on Oct 19, 2023
Is good and kind staff
Response from Property: Dear guest, it is an honor for you to choose to stay at the Crown Hotel Jiayi and appreciate our service. Providing high-quality service to our guests is our responsibility. Thank you for your recommendation~Looking forward to your next visit! Jiayi Crown Hotel
Guest User
Superior Suite
Stayed in Nov 2024
Business travellers
13 review
2.1/5
Posted on Dec 24, 2024
There were only a few dishes for breakfast, and I cried when I saw them. The so-called shrimp porridge was just shrimp shells. The steamed buns and dumplings were cold. I gave feedback and said I would report it to the higher authorities. I was depressed.
Original TextTranslated by Google
Response from Property: 尊敬的顧客:感謝您選擇入住嘉逸皇冠酒店,非常感謝您給我們提供的寶貴意見,您的意見和建議將幫助我們不斷提高酒店早餐出品並保持高水準的服務,使我們的服務日益完善,歡迎您再次光臨。 【嘉逸皇冠酒店】
陈子洁
Business Double Room
Stayed in Sep 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Although it is quite far from the subway station, parking is good and the front desk service is also good. From the back door, there are all food stalls. The location is good. Although it is an old hotel with outdated facilities, the soundproofing and cleanliness are still in place!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and for giving us valuable comments and suggestions! We will carefully check the room facilities and equipment, and regularly maintain the guest rooms to keep them in good condition. Thank you again for your comments and look forward to seeing you again at Grand Royal Crown Hotel. [Grand Royal Crown Hotel]
Anonymous User
Business Double Room
Stayed in Aug 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Very good, I choose this brand every time. I'm used to it. The room is smart and the transportation is convenient. Very good, I choose this brand every time. I'm used to it. The room is smart and the transportation is convenient.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。 嘉逸皇冠酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。 期待您的再次光臨! 【嘉逸皇冠酒店】
Guest User
Business Double Room
Stayed in Dec 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The room is very good, parking is convenient, and the service provided by Xiao Zhang and Xiao Chen at the front desk is also superb
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at Grand Royal Crown Hotel and for your appreciation of our services. Providing guests with high-quality and satisfactory services is our work standard. We look forward to seeing you again at Grand Royal Crown Hotel. 【Grand Royal Hotel】
Shequjiaozhengshi
Business Double Room
Stayed in Dec 2024
Business travellers
30 review
4.7/5
Amazing
Posted on Jan 19, 2025
The windows are generally soundproof, there are few sockets near the bed, and the bedside lights flicker. Others are acceptable
Original TextTranslated by Google
Response from Property: Dear customer: Thank you for staying at Grand Royal Crown Hotel. We are sorry for the inconvenience caused during your stay. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities, allowing us to check the room facilities and equipment more carefully. To make our service more perfect, welcome to visit us again. 【Grand Royal Crown Hotel】
Guest User
Business Double Room
Stayed in Dec 2024
Business travellers
3 review
2.5/5
Posted on Jan 14, 2025
I booked this hotel for a business trip and a meeting. The hotel I booked on Ctrip did not include breakfast. But later I learned that our meeting unit had an agreed rate and provided breakfast, so I asked the front desk guy if he could provide breakfast. He said no. I suggest that the hotel can improve its service quality in this regard.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您選擇下榻嘉逸皇冠酒店並分享您的真誠評論。非常抱歉我們的服務和設施有所欠缺,給您不好的感受,賓客的建議及意見是我們不斷完善和改進的動力和方向,期待下次您能再次選擇我們給我們一個彌補及創造舒適入住體驗的機會。【嘉逸皇冠酒店】
Guest User
Business Double Room
Stayed in Nov 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The hotel is OK, the location is good, although it is a bit old, but overall it is OK, the transportation is also convenient, if you are on a business trip to the airport or something
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好!非常感謝您與我們分享了您的入住感受並給我們的工作提出了寶貴的意見和建議!我們會細緻房間設施設備檢查工作,定期做好客房維保工作,讓客房保持常用常新。再次感謝您的意見,期待您再次光臨嘉逸皇冠酒店。【嘉逸皇冠酒店】
Moubaoba
Business Double Room
Stayed in Nov 2024
Business travellers
19 review
5.0/5
Outstanding
Posted on Dec 10, 2024
We extended our stay and upgraded the room standard. I am very grateful to the beautiful ladies at the front desk. On the last day, we needed to extend our stay for two hours due to time constraints, and it was successfully extended. I am very satisfied!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Grand Royal Crown Hotel. We look forward to your visit again to review our progress and wish you a happy day! 【Grand Royal Crown Hotel】
Klioen
Business Double Room
Stayed in Oct 2024
Couples
19 review
4.0/5
Very Good
Posted on Dec 2, 2024
It's an old hotel. Maybe because the facilities are old, the hygiene is not very good, but overall it is still very comfortable.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好!非常感謝您與我們分享了您的入住感受並給我們的工作提出了寶貴的意見和建議!我們會細緻房間設施設備檢查工作,定期做好客房維保工作,讓客房保持常用常新。再次感謝您的意見,期待您再次光臨嘉逸皇冠酒店。【嘉逸皇冠酒店】
Anonymous User
Business Double Room
Stayed in Dec 2024
Business travellers
55 review
5.0/5
Outstanding
Posted on Feb 10, 2025
The service provided by Xiao Tan and Xiao Wang at the front desk was very good
Original TextTranslated by Google
Jiayoumengmengwa
Business Double Room
Stayed in Sep 2024
Business travellers
7 review
2.7/5
Posted on Oct 12, 2024
The hotel should be quite old, and the facilities in the room are also very old, and the things are very ordinary. When I checked in, the girl at the front desk said that there was no room for me, and then said that it was because someone else had checked in, and said that in this case they would ask me for a deposit. I insisted on not agreeing, and the hotel compromised. When I checked out, they said it was their own fault, so it was a bit unpleasant, and I wasted a lot of time in the middle of the night.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您的選擇入住嘉逸皇冠酒店與反饋。對於給您帶來的不太愉悦的體驗,我們深表歉意。您的建議非常重要,我們已經反饋給客房部並立即進行了改進,相信日後我們的同事在為客人服務將更加細緻。再次對您的不悦深表歉意,期待您的再次入住感受我們更好的服務。 【嘉逸皇冠酒店】
Guest User
Business Double Room
Stayed in Jun 2024
Couples
1 review
2.5/5
Posted on Jul 6, 2024
Hygiene cannot be complimented
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Jiayi Crown Hotel. We are sorry for causing you a bad feeling during your stay. We will strengthen sanitation and cleaning, do room inspections, and ensure that the rooms are rented normally. We look forward to your visit again. 【Jiayi Crown Hotel】