Xinzaixian Hotel

Xinzaixian Hotel Reviews

Xinzaixian Hotel

2F, No.46 Wenhua Street, Qiaogang Road, Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
Xinzaixian Hotel
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Guest Reviews of Xinzaixian Hotel

8.6/10
525 review
Verified reviews
Location8.6
Amenities8.6
Service8.8
Cleanliness8.6
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All reviews(525)
Positive reviews(479)
Reviews with photos/video(206)
Easy to get around(72)
Close to metro(65)
Great value for money(50)
Friendly front desk staff(46)
Convenient for shopping(16)
Would stay again(11)
Good Internet(6)
Excellent room layout(5)
Negative reviews(46)
Guest User
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Jul 2025
Business traveller
4 review
10/10
Outstanding
Posted on Aug 9, 2025
Room is clean and room service come every day to clean the room and make it tidy , room is big , so you will feel comfortable there, the stuff is very helpful, and very nice too , any request they respond to it very fast , also close to metro station dongxiao South Exit E
Response from Property: ❤【24H前台服務】❤親愛的客人您好，非常感謝您給我們這麼高度的讚許，怪不得前台們最近做事情越來越有勁啦，原來是大夥兒們誇得！您的滿意就是我們最大的追求，希望我們能夠做得更加完美，讓您擁有更加美好的入住體驗。歡迎下次再來哦！
Anonymous User
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Dec 2024
Travelling with friends
8 review
10/10
Outstanding
Posted on Jan 22, 2025
The room is clean, the staff are friendly, the hotel is located near the metro station
Response from Property: ❤【860 meters next to Linshixi subway station】❤Thank you for your five-point praise! "Give someone a rose, and the fragrance will remain on your hand." Thank you for your company and praise. No matter where you are, no matter how far we are, the thoughts and blessings from our hotel will always be with you! May you be happy every day! The future is promising and we look forward to your visit again, and let our attentive service bring you a better stay experience.
Sa.Fu
HMF Yunzhi Double Bed Room With Courtyard View, Self-service Laundry & Fresh Air System
Stayed in May 2025
Solo traveller
2 review
9.5/10
Amazing
Posted on Aug 11, 2025
Really nice stay! The place was clean and cozy, and the staff were super friendly and helpful — they quickly solved any issues we had. just a short walk from the metro
Response from Property: ❤【毗鄰東曉南地鐵站30米】❤親愛的朋友：您好！感謝您的讚賞，您的滿意給予我們充分的肯定，同時也是我們前進的動力，酒店一直致力於賓客提供滿意加驚喜的服務，微笑您，快樂我，您的微笑是我們工作的動力，希望以後您還能一直’愛’着我們~
Guest User
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in May 2025
Solo traveller
11 review
10/10
Outstanding
Posted on Jul 5, 2025
Fantastic hotel. It was quiet, spacious, and right outside line 2 and 10 of the Guangzhou metro.
Response from Property: ❤【100寸巨幕投影】❤聽雨落，嗅花香，心上植花田，蝴蝶自會來。很高興酒店給您留下很好的印象，能為您提供優質的服務和舒適乾淨的入住環境是我們的榮幸。我們將繼續保持並不斷提高服務品質，並帶給您更加完美的入住體驗，新再線酒店全體員工衷心期待您的再次光臨。
Guest User
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Feb 2025
Solo traveller
5 review
10/10
Outstanding
Posted on Mar 24, 2025
Everything was good with the room :)
Response from Property: ❤【毗鄰東曉南地鐵站320米】❤親愛的朋友：您好！感謝您的讚賞，您的滿意給予我們充分的肯定，同時也是我們前進的動力，酒店一直致力於賓客提供滿意加驚喜的服務，微笑您，快樂我，您的微笑是我們工作的動力，希望以後您還能一直’愛’着我們~
Mohmmed Sakyb
HMF Zhuozhi Double Bed Room With Memory Pillow, Adaptive Latex Mattress, On-site Laundry Machine & High-Speed WIFI
Stayed in Apr 2025
Business traveller
5 review
7.0/10
Posted on May 31, 2025
No lift. Have to carry bags to the first floor. Bed was comfortable. Ac was directly in front of the bed, and it was getting too cold even with the blanket. Location was ok but a lot of construction on the road, so the road aas closed off into a narrow passage, walking not a problem but a lot of ev scooter. The receptionist was great always helpful. Overall, it's wss a good stay.
Response from Property: ❤【毗鄰林石溪地鐵站860米】❤尊敬的客户，感謝您入住新再線，也很抱歉的得知您對我們的服務不滿意。關於您説到的問題，我們誠摯的邀請您在方便時撥打前台電話或者聯繫大堂經理告訴我們具體的細節，以便我們改進。再次感謝您選擇入住新再線，希望此次經歷不會影響到您對我們一慣的信任，並期待您的再次光臨。
Tendai Davy Makiwa
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Mar 2025
Business traveller
1 review
10/10
Outstanding
Posted on May 1, 2025
I had a very pleasant trip, the front desks prompt response and extended customer service made our stay more comfortable throughout the 2025 Canton Fair. I really look forward to staying there again next year during the same time.
Response from Property: ❤【毗鄰東曉南地鐵站320米】❤親愛的朋友：您好！感謝您的讚賞，您的滿意給予我們充分的肯定，同時也是我們前進的動力，酒店一直致力於賓客提供滿意加驚喜的服務，微笑您，快樂我，您的微笑是我們工作的動力，希望以後您還能一直’愛’着我們~
D H M
HMF Zhuozhi Double Bed Room With Memory Pillow, Adaptive Latex Mattress, On-site Laundry Machine & High-Speed WIFI
Stayed in Mar 2025
Business traveller
2 review
3.0/10
Posted on Apr 19, 2025
No cleanliness. They dont clean room everyday. They just top up water and tissue papers and towels everyday. No lift for heavy luggage. Staff dont know english.
Response from Property: ❤【860 meters next to Linshixi subway station】❤Dear customer, thank you for staying at the Xinzaixian line. We are very sorry to learn that you are not satisfied with our service. Regarding the issue you mentioned, we sincerely invite you to call the front desk or contact the lobby manager at your convenience to tell us the specific details so that we can make improvements. Thank you again for choosing to stay at Xinzaixian. We hope that this experience will not affect your trust in us and we look forward to seeing you again.
Guest User
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Feb 2025
Solo traveller
5 review
8.0/10
Very Good
Posted on Mar 31, 2025
Well, the best part of the hotel was the location. Very convenient and near to the metro station in the city center. The service was good. As for cleanliness, it was just okay, wasn't the best.
Response from Property: ❤【Linens are changed after each guest】❤Dear guests, thank you for your evaluation in your busy schedule! Your suggestions are the driving force for us to keep moving forward, making progress and improving! We will continue to improve the hotel's hardware and software facilities while maintaining our existing advantages! We are always ready to receive you next time and hope that you will be 100% satisfied with our stay next time! Looking forward to your visit, dear guests
Medea 美狄亚
HMF Yunzhi Double Bed Room With Courtyard View, Self-service Laundry & Fresh Air System
Stayed in Apr 2025
Solo traveller
4 review
4.0/10
Posted on May 6, 2025
Not clean, very noisy place, staff is friendly but not a fan of their service.
Response from Property: ❤【860 meters next to Linshixi subway station】❤Dear customer, thank you for staying at the Xinzaixian line. We are very sorry to learn that you are not satisfied with our service. Regarding the issue you mentioned, we sincerely invite you to call the front desk or contact the lobby manager at your convenience to tell us the specific details so that we can make improvements. Thank you again for choosing to stay at Xinzaixian. We hope that this experience will not affect your trust in us and we look forward to seeing you again.
felixlee0530
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Jan 2025
Solo traveller
45 review
7.0/10
Posted on Mar 6, 2025
The hotel has a convenient location which is close from the metro station. However, it is quite old and has some cigarette smell which disturbed me. I think it needs some improvement.
Response from Property: ❤【叫醒服務】❤親愛的客人，看到這條網評瞬間心裏酸酸的，看來是我們做得不夠好，讓您有所遺憾，不過我們也非常開心，通過您的點評明白了自身的不足。但是我們房間棉織品是專業的布草公司清洗的並且一定是一客一換，請您絕對放心！對於您提到的建議我們會積極改正，希望您下次入住新再線能有賓至如歸的感覺，這樣我們付出再多都是開心的。
Guest User
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Aug 2024
Solo traveller
11 review
8.5/10
Very Good
Posted on Sep 9, 2024
Will definitely stay here again next time in Guangzhou. Great value for money.
Response from Property: ❤【320 meters adjacent to Dongxiaonan Subway Station】❤Dear friends: Hello! Thank you for your appreciation. Your satisfaction gives us full affirmation and is also the driving force for our progress. The hotel has always been committed to providing guests with satisfactory and surprising services. Smiling for you makes me happy. Your smile is the driving force for our work. We hope that in the future You can still 'love' us~
Will Erby
HMF Zhuozhi Double Bed Room With Memory Pillow, Adaptive Latex Mattress, On-site Laundry Machine & High-Speed WIFI
Stayed in Dec 2024
Solo traveller
27 review
8.0/10
Very Good
Posted on Jan 29, 2025
The room is a little dated but that was expected for the price. Bedding was clean but the rest of the room (floors and skirting boards) were in much need of a deeper clean. Fast broadband.
Response from Property: ❤【投影免費VIP會員】❤非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促，才能使我們不斷發現工作中的問題，獲得改正和不斷進步。從您的點評中，我們很遺憾的看到此次入住未能達到您的期望，您的寬容和理解是對我們工作的鼓舞和支持～真誠期待您的再次光臨～
Rayanesnow
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Jan 2025
Solo traveller
8 review
8.0/10
Very Good
Posted on Feb 22, 2025
It was a great experience and the hotel is very nice also you have all you need to sleep
Response from Property: ❤【毗鄰東曉南地鐵站320米】❤親愛的朋友：您好！感謝您的讚賞，您的滿意給予我們充分的肯定，同時也是我們前進的動力，酒店一直致力於賓客提供滿意加驚喜的服務，微笑您，快樂我，您的微笑是我們工作的動力，希望以後您還能一直’愛’着我們~
Guest User
HMF Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep & On-Site Laundry
Stayed in Nov 2024
Business traveller
5 review
2.0/10
Posted on Dec 20, 2024
TERRIBLE , WILL NOT RECOMMEND TO STAY AT THIS HOTEL EVER, TOO BAD SMELL , DIRTY AND FRONT DESK STAFF IS SO UNFRIENDLY . LOCATION IS OK AS PER THE BUDGET.
Response from Property: ❤【100-inch giant screen projection】❤The shop feels guilty and doesn't know how to start, but still wants to say sorry! We are sorry that we couldn't make you feel like you were at home during your stay, and we couldn't provide you with a good stay experience. We failed your expectations of us. All the reasons and explanations are pale and powerless. The shop can only continue to strengthen itself and use its actual actions to get your forgiveness. I hope you can give the shop a chance, and the shop will definitely let you feel our warm heart!