Lavande Hotel (Guangzhou Zhihuicheng) Reviews

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel. Thank you for your affirmation of the hotel. We are all very sad that we did not receive your five-point praise. If you have any suggestions, please leave us a message. We will try our best to do it. Even better, I look forward to giving you a 5-point stay experience next time we meet!

Response from Property: 尊敬的顧客您好，非常感謝您的光臨並給予我們如此高度的評價，我們十分感激您對我們酒店的認可和肯定。您的滿意是我們不懈追求的目標，我們會一如既往地為每一位顧客提供最好的服務。

Response from Property: We are very sorry that your stay was unpleasant! The room type you booked was correct throughout the entire process. Perhaps you didn't like the floor of the room o(╥﹏╥)o Regarding the room odor issue, we have informed the relevant management and initiated the rectification process. We will focus on optimizing the room in the future and strive to provide you with a better stay experience!

Response from Property: Dear Guest, We are deeply sorry for the unpleasant experience you had during your stay. Every detail you mentioned—the front desk service attitude, the room cleaning issues, and the wasp problem—represents a serious oversight in our service. We have immediately reported the issues to the relevant departments and are undertaking a thorough investigation and rectification: 1. Regarding front desk service: Checking in at such a late hour should have resulted in attentive care, but you felt met with indifference and perfunctory treatment, which completely contradicts our service principles. We will conduct serious communication and service training for the staff on duty, strengthening nighttime service standards to ensure every guest receives respect and assistance. 2. Regarding room cleanliness: The musty smell, stains, and incomplete cleaning in the room represent a significant failure in our room management. We have required the entire cleaning team to undergo retraining, strengthening deep cleaning and quality inspection after check-out, paying particular attention to ventilation and deodorization during humid seasons and meticulous checks to prevent such incidents from recurring. 3. Regarding emergency response: The failure to respond promptly to the wasp problem reflects a deficiency in our emergency response mechanism. We have optimized the front desk emergency procedures, and in the future, we will prioritize addressing guest needs in case of emergencies, ensuring immediate assistance such as room changes and pest control. Your honest feedback is a great motivation for us to improve. We hope to have the opportunity to further understand your needs through private message or phone call. We will personally arrange the follow-up matters for you, and we sincerely ask for your opportunity to make amends. We once again sincerely apologize for the inconvenience caused to you and your colleagues. We hope to greet you with a brand new service in the future, and wish you all the best!

Response from Property: Dear Guest, thank you for your review! Our hotel has room signs; we're unsure which signs you were unclear about so we can correct them. The room was stuffy and not well-ventilated. Recently, it's been raining intermittently in Guangzhou, and the weather is sometimes hot and sometimes cool. Turning on the air conditioning and ventilating the room helped a lot. Next time, please let us know in advance and we will arrange for someone to ventilate the room. Thank you again for your review. We are very sorry for the unpleasant experience. Please feel free to contact our hotel front desk with any questions you may have, and we will promptly correct and address them. Thank you.

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear Guest, Hello! We are truly grateful that you chose our hotel and shared your feedback. Seeing that you gave us a 1-star rating and said our service was cold made us very upset; it felt like being pricked by a needle. This shows that we didn't provide the service you were looking for, and we are truly sorry. We've always felt that every guest who comes to our hotel is our friend and should be welcomed and cared for with the utmost enthusiasm. We completely understand that this situation must have affected your mood. We have already informed all our staff about your feedback, and everyone takes it very seriously. We will reflect on this together to see where the problem occurred, and whether any of our staff members failed to maintain the appropriate "warmth" in their service. Going forward, we will strengthen our training so that everyone learns how to better communicate with guests and how to provide service in a warmer way. We also hope you can give us another chance. Next time you visit, we are sure you will see the changes. We will use our full enthusiasm and sincerity to make you feel at home. We apologize again and hope you can forgive our small mistake. We look forward to your next visit and giving us a chance to make amends!