April Shangzhu Hotel Apartment (Guangzhou South High-speed Railway Station) Reviews
April Shangzhu Hotel Apartment (Guangzhou South High-speed Railway Station)
No.283 West of Hanxi Avenue (Aoyuan Yueshidai Square), Panyu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Guest Reviews of April Shangzhu Hotel Apartment (Guangzhou South High-speed Railway Station)
8.8/10
1039 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.6
Service8.8
Cleanliness8.8
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All reviews(1039)
Positive reviews(950)
Reviews with photos/video(437)
Convenient location(81)
Classy environment(58)
Large rooms(57)
Easy to get around(55)
Friendly front desk staff(32)
Many amenities(25)
Close to train station(19)
Many dining options(9)
Negative reviews(89)
Guest User
Special Queen Room
Stayed in Feb 2025
Family
5 review
10.0/10
Outstanding
Posted on Mar 21, 2025
Greeted with a warm and bright smile upon arrival. The service is great provided by the staff. The room is spacious and clean too. Definitely a great stay.
Response from Property: 衷心感謝您百忙之中做出點評!感謝您對酒店房間衞生的反饋,希望有機會再次為您提供服務。無論您是在預訂前,入住前,入住中還是退房後,任何需要協助的地方請隨時聯繫我們,如果能提供小小幫助是我們的價值所在!祝您生活愉快!
Soehadi
Special Queen Room
Stayed in Feb 2025
Solo travellers
10 review
10.0/10
Outstanding
Posted on Mar 7, 2025
The service from the counter is very friendly, the room is clean and big, the price is relatively cheap, very good
Response from Property: 每次的好評都讓酒店感動,親的好評就是對酒店最大的鼓勵,是酒店向前看的最大動力,酒店會更加的努力做好,再一次感謝親對酒店的支持。
Guest User
Special Queen Room
Stayed in Jan 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Feb 28, 2025
Its perfect for the price. The room is a bit old but its nice and clean. Receptionist been really helpful. And its right next to the rail station. Overall its okay…
Response from Property: Dear guests, hello! Thank you for staying at Guangzhou South Station April Apartment. We are honored to receive your full encouragement. Provide guests with quality service with heart. Our hotel rooms have new facilities, the environment is elegant and clean, the service staff is professional and considerate, and they actively create a home-like atmosphere for guests. I wish you a happy life!
FreyyyyaaaH
Special Queen Room
Stayed in Nov 2024
Solo travellers
15 review
8.5/10
Very Good
Posted on Dec 28, 2024
Overall: GOOD
Cons: the apartment I booked was small, dark, dirty, strong smell of tobacco, old. I barely found the reception and the people in area were not friendly nor helpful.
PROS: the lady was very nice and changed my room to a much better one straight away. No washing machine in this one, but it was a very good upgrade. Much larger, modern, cleaner, non smoking, better furniture etc.
I was very happy with the new room, and I stayed one more night because of it.
Response from Property: Dear guest, thank you for taking the time to provide us with your comments and feedback. We will actively adopt your suggestions and strive to provide a more comfortable accommodation environment for our customers! Wish you all the best!
Marius Comaneciu
Special Queen Room
Stayed in Nov 2024
Solo travellers
13 review
4.0/10
Posted on Dec 19, 2024
It was an awful experience; I do not recommend it
The reception address is not at 283 but 277. They gave me a room that wasn’t newly renovated as they advertised, the only thing that seemed to be ok was the bed. The bathroom was in a very bad condition and no toiletries. After I complained about the his told me to leave. After that they gave another room, newly renovated but next to a cafe bar where the music played really loud until 12:00 am(midnight), and I am pretty sure that they knew this aspect:(
You can find more exceptional hotels in Guangzhou in the same price range
6/9
Response from Property: Dear guests, first of all, we sincerely apologize for not providing you with a satisfactory stay experience.
Our hotel rooms are located on the 3rd to 27th floors, and the decoration styles of the rooms are different. If you are not satisfied with the room you stay in, our front desk staff will enthusiastically take you to see other rooms. If you are not satisfied with any of them, we will also provide free check-out services.
It is very regrettable that the guest in the next room played music and affected you. We communicated with you after receiving feedback. I hope you will finally have a good sleep.
I wish you a happy life!
chia loon
Special Queen Room
Stayed in Nov 2024
Couples
5 review
10.0/10
Outstanding
Posted on Dec 30, 2024
Nice hotel, it is very close to the terminal station. worth to stay for holiday
Response from Property: Thank you very much for your review in your busy schedule! Thank you for your affirmation of the hotel environment, and we hope to have the opportunity to serve you again. Whether you need any assistance before booking, before check-in, during check-in or after check-out, please feel free to contact us. If we can provide a little help, it is our value! I wish you a happy life!
Guest User
Multi-level Twin Room
Stayed in Oct 2024
Family
11 review
8.0/10
Very Good
Posted on Dec 7, 2024
Convenient location at a good price! Many food stores around, spacious apartment, good service! Good view of the city. Thank you!
Response from Property: A gentle word from a distinguished guest is like a spring breeze for us! Thank you for choosing to stay with us, and thank you for taking the time out of your busy schedule to recognize our service. Your satisfaction is the greatest wish of all our staff! We sincerely look forward to seeing you again!
TravelPeas
Special Queen Room
Stayed in Oct 2024
Couples
7 review
4.5/10
Posted on Nov 30, 2024
The bad reviews about this Airbnb /service apartment are real. It is advertised as renovated in 2024, but the interior is so dated, several sections of wall paper are pulling away from the wall, and cracks are visible from all round on the upper walls to the ceiling; the shower door looks very filthy. It looks nothing like the picture shown on the listing. It is false advertising! It should be categorized as a 1-star accommodation the most rather than 3-star.
We requested a non-smoking room but got a smoking room. It smelled as soon as the door is open, smokes must have been soaked in the walls and everything inside the room. It is not sound proof either that you can hear foot steps outside and traffic from outside at night.
It appears to be part of the Days Inn as our room still has the Days Inn sign and WiFi use instructions on the wall.
The only good thing I can say is the location is very close to the Guangzhou South railway station, about 15 minutes walk from the south gate exit once you figure it out how to get there. And there are a small supermarket and many eateries there. But the area look depressing with businesses closed down and dusty buildings. We would definitely not never stay here again.
6/7
Response from Property: Dear guest, thank you very much for taking the time to give us feedback and upload the real pictures of the room. We are very sorry that we failed to provide you with a satisfactory stay experience.
We provide very cost-effective accommodation environment and conditions. We understand that each guest's expectations will be different, and we sincerely hope that you will choose a more satisfactory accommodation!
fedaniel4
Special Queen Room
Stayed in Mar 2025
Business travellers
3 review
6.5/10
Posted on Apr 17, 2025
The view is amazing
Response from Property: 感謝您選擇入住四月上築、真誠希望有機會帶您體驗更合適的房型。
Dulguukhun
Special Queen Room
Stayed in Dec 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jan 20, 2025
Exceleny service , very friendly , warm cozy, welcome friendly
Response from Property: Dear guest, hello! Thank you for staying at Guangzhou South Station April Shangzhu Apartment. We are honored to receive your full score encouragement. We provide guests with quality service attentively. Our hotel rooms are newly equipped, the environment is elegant and clean, and the service staff is professional and considerate. We actively create a home-like atmosphere for guests. I wish you a happy life!
Busra S.
Special Queen Room
Stayed in Oct 2024
Business travellers
13 review
7.5/10
Posted on Nov 9, 2024
Close to metro , reception doesn’t know English .
If there breakfast it must be more good or some snack at room.
Response from Property: Dear guest, thank you for staying with us! We’ll keep improving and see you again.
GN
Multi-level Double Room
Stayed in Apr 2025
Business travellers
1 review
5.0/10
Posted on May 5, 2025
My recent stay at this hotel was extremely frustrating and did not meet expectations at all.
First, the check-in process was unprofessional. Despite being first in line, the receptionist chose to serve local guests before us, making us wait an extra 15 minutes. When confronted, she simply claimed their request had come in earlier—which makes no sense when dealing with a physical check-in queue.
The room was another letdown. The furniture was old and worn out, completely different from the modern, stylish appearance shown in the photos. Additionally, the Wi-Fi was weak and unreliable, making it difficult to work or browse comfortably.
Overall, a very negative experience. I would not recommend this hotel to anyone expecting decent service or accurate advertising.
Response from Property: 尊敬的住客您好,誠摯向您表達我們的歉意。我們非常抱歉在辦理入住的過程中未能提供周全的服務。具體情況是這樣,大概率是因為網絡有延遲導致您已經到達前台的時候您幾分鐘前預訂的訂單還沒有到達我們酒店後台,所以前台讓您稍微等候先為下一位顧客辦理了入住。這完全是我們的服務不夠專業,我們應該在現場向您解釋清楚並徵得您的同意方可如此操作。再次向您表達誠摯的歉意,我們已經就此問題做了加強培訓,感謝您的反饋,讓我們有機會做得更好!您預訂的是複式大床房,在此房型下有不同裝修風格的房間,房型首圖衹是其中的一個房間。您希望入住的首圖房間已經有客人入住所以未能盡力安排,實在抱歉。顧客對房間不管基於任何原因覺得不滿意我們都提供免費取消服務。再次向您的不完美入住體驗表達歉意,我們切實加以改正和提高,希望有機會再次與您相遇!
Mei Zi
Special Queen Room
Stayed in Feb 2025
Family
3 review
10.0/10
Outstanding
Posted on Mar 15, 2025
Nice and comfortable
Response from Property: 感謝賓客的滿意點評!收到您的認可是我們最大的榮譽。我們一定謙虛慎行,把服務越做越好!期待您下次光臨!
Subham
Multi-level Double Room
Stayed in Sep 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Oct 19, 2024
This Hotel is at a very prime location nearby the Guangzhou south railway station.and the staffs are very familiar and the rooms were very clean .provided all the stuffs.You can book this Hotel ,if you travelling to Guangzhou.
Response from Property: Hello! Your support and encouragement are the greatest motivation for us to move forward. April Hotel constantly strives to create a warm and comfortable living environment for guests to meet the requirements of different guests with the highest cost performance. Looking forward to your next visit in April!
沙哈
Special Queen Room
Stayed in Feb 2025
Travel with friends
18 review
10.0/10
Outstanding
Posted on Mar 16, 2025
good and fresh
Response from Property: 感謝賓客的滿意點評!收到您的認可是我們最大的榮譽。我們一定謙虛慎行,把服務越做越好!期待您下次光臨!