Guest User
February 22, 2024
Where to start. Firstly i requested the shuttle as advised in the drop box and added my flight details and times eft. I arrived at the airport and remember it's my first trip to China. My e-sim luckily kicked in and went to get 43 as advertised and i waited and waited and waited. I even sent an email an i tried to use didi to locate their address it didn't work. Finally i got in contact with a colleague back home and asked her ask her friends in China to contact them. This is almost 2 hours later. I'm still waiting for her and then remember the mall as a landmark and try it on didi and it works. It costed me 32 yen as it was Chinese near year and rates were high. Literally a minute after getting into the cab my friend responds and says their on their way. I tell her ok and get go the mall and walk on the sidewalk to the hotel.
Here I'm met with the confused staff member who just doesn't understand any English at all. I eventually give up trying to communicate with her and just show her the booking details pay and am checked in. Nearly 3 hours later I'm left to take my own luggage upstair throw a maze and it felt like foever to get to my room. I was so exhausted and have a shower and sleep. Later that evening i decide to go out and am met by Sam very helpful manager who has an apology typed out in English ect. He knows alittle English and tries his best to assist me.
I also tell him about my room and he upgraded me to a suite closer to the elevator and i was happy.
Fast forward to the next day i decide to try the breakfast buffet which costs 88yen in comparison to the neighboring hotels who charge 38 yen for a breakfast. Immediately I see the selection is limited and caters more to chinese dishes Vs western. The warmers were cold and you had to ask for something to warmed on the griddle. The chef looked ever so confused when asked q question and just stood there dumb struck (remember the breakfast starts at 7am. The first and last day being today I was there just after 7 and the food was cold😂😂😂
The cereal was stale, coffee stations limited. And just the same food on repeat every other day. For 88yen I expect a good breakfast. I only ate at the buffet 3 out 10 days at the hotel. The surprising part is that I was not contacted one day to check why i hadn't eaten there that morning but a roll call was done daily to see who was at breakfast. I eventually settled for mc donalds and kfc at my own cost for breakfast and was happy. The food is a 2 outta 10 for me(the chef needs a reality check and needs basic training in English.)
The best part of my stay was the comfort of the room. The cleaning staff are absolutely amazing in what they do and the ladies went beyond and above to make sure my suite felt like a home. They even tried to converse and smile and wave whenever we met at the lift opposed the the kitchen and reception staff.
Another worthless member of staff is Ben Mo. He does understand alittle English however he just has a cold approach and looks at you as if you're stupid and would rater sit on his cellphone watching videos instead of helping clients.
Overall i was extremely happy with the members of staff that did try to assist me and always smiled and were friendly. I appreciate it. This hotel needs to really invest in getting basic English skill sets if they want to improve. Third world countries with uneducated people eg in India can speak and understand basic English better than the people here.
For the price i was charged i definitely won't be booking this hotel anytime soon i will however be booking right next door to them at a much cheaper price and hopefully a better level of service.