Lavande Hotel（ Guangzhou Baiyun International Airport Yingbin Avenue Branch） Reviews

Response from Property: 親愛的客官您好，非常感謝您對酒店的支持，沒有得到您全5分好評，小麓心裏還是有點點的失落，可能是小麓還有做的不到位的地方，希望客官您下次到來能給我們指出我們的不足，我們會努力做到更好，我們會用心服務，讓到店的每位客官都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快!

Response from Property: Dear Guest, thank you so much for your positive review of our hotel. We will continue to strive to live up to your expectations. Thank you again for your recognition of our hotel, and we look forward to your next visit. Have a pleasant trip!

Response from Property: Dear Guest, thank you so much for your positive review of our hotel. We will continue to strive to live up to your expectations. Thank you again for your recognition of our hotel, and we look forward to your next visit. Have a pleasant trip!

Response from Property: 尊敬的賓客，非常感謝您入住並留下評價！很高興前台同事順利配合滿足您的預訂需求，也欣慰房間床飾與入住舒適度得到您的認可。此次僅 4.2 分我們深知還有提升空間，後續會繼續優化細節服務，期待您再次光臨，給我們一個滿分的機會！

Response from Property: Thank you for your kind review! We are delighted that your thoughtful airport transfer and clean room made your stay comfortable. We will continue to provide excellent service and look forward to your next visit!

Response from Property: We are delighted that you have chosen our hotel as a great travel option. We will remain committed to quality and pay attention to every detail, and look forward to your next visit.

Response from Property: 感謝入住好評！很高興客房整潔、近機場的區位契合您中途落腳需求。雖溝通有語言差異，員工仍盡力貼心協助，我們會持續優化服務，期待您下次途經再次入住！

Response from Property: Thank you so much for taking the time to provide a genuine and comprehensive review! First of all, we sincerely apologize for the unpleasant experience you had during your stay. We are deeply sorry for the lingering smoke smell in the room and the fact that the room type did not meet your requirements. The hotel strictly defines non-smoking/no-smoking areas, and we will strengthen deep cleaning of guest rooms, ventilation and disinfection, and inspection of the fresh air system, focusing on rectifying the smoke smell issue and preventing such situations from happening again. We also thank you for your objective recognition of our breakfast and service, as well as your affirmation of the hotel's location and convenience. The airport shuttle bus requires a sequential route, which may take a little longer. We will continue to optimize travel instructions and clearly explain transportation options to guests in advance. We apologize again and look forward to providing you with a perfect stay in the future. We welcome your next visit and feedback!

Response from Property: 尊敬的賓客，非常感謝您細緻真誠的好評！急客人之所急是我們應該做的，衷心祝願您愛人早日康復、身體健康！也十分感謝您認可酒店高性價比與貼心服務，謝謝您的大力推薦，期待下次出行再會～

Response from Property: Thank you for your thoughtful review! We are delighted that the front desk kindly upgraded you to a family room, and we also appreciate your positive feedback on our breakfast and airport transfer services. We are deeply touched to know that you were satisfied with the details of our service, especially our attentive assistance with your luggage. Serving every guest with care is our mission, and we look forward to welcoming you and your family back again. We wish you a pleasant journey and all the best!

Response from Property: Dear Guest, Welcome to Lavande Hotel Guangzhou Baiyun International Airport Welcome Avenue. We highly value the experience and reviews of every genuine guest. Recently, we have received a number of extremely low-rated reviews with unusual content. We have immediately conducted a comprehensive internal investigation and submitted an appeal to the platform regarding these abnormal reviews. As a preferred hotel for business travelers near the airport, we are committed to providing comfortable, attentive, and standardized service to every genuine traveler. We sincerely welcome you to visit our hotel and provide your honest and objective feedback. Thank you for your understanding and support!

Response from Property: Li Xiaofu thought she was seeing things. She thought her service was 5 stars because you recognized it. But Li Xiaofu will continue to work hard and looks forward to your 5-star review next time!

Response from Property: Hello dear guest officer, thank you very much for your support to the hotel, did not get your full 5 points of praise, Xiaolu heart is still a little bit lost, may be Xiaolu still not in place, I hope that the guest officer you can point out our shortcomings next time, we will strive to do better, we will serve attentively, so that every guest officer to the store can feel the warmth of home, I hope our service can bring you more surprises and touches, look forward to your next arrival!