Guest Reviews of Lavande Hotel(Guangzhou Beijing Road Walkway)
9.1/10
Good
5532 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities9.0
Service9.2
Cleanliness9.2
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All reviews(5532)
Positive reviews(5362)
Reviews with photos/video(2425)
Friendly front desk staff(698)
Easy to get around(443)
Convenient for shopping(230)
Average sound insulation(158)
Close to metro(126)
Delicious breakfast(56)
Excellent afternoon tea(41)
Has facilities for children(16)
Negative reviews(170)
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Business traveller
2 reviews
10/10
Outstanding
Posted on Jul 13, 2026
The lady at the front desk provided excellent service and even offered us a complimentary late check-out.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住麗楓酒店(廣州北京路步行街海珠廣場地鐵站店)並分享此次入住體驗。很高興前台同事的熱情服務能夠為您帶來愉快感受,也感謝您對延遲退房安排的認可。我們始終重視每一位賓客的入住需求,致力於以細緻周到的服務為您提供更加舒適便捷的體驗。期待您再次光臨,祝您生活愉快、旅途順心。
Kiraxiaohei
Superior Boutique Double Bed Room (Air Purifier + Smart Guest Control)
Stayed in Jun 2026
Solo traveller
4 reviews
10/10
Outstanding
Posted on Jul 8, 2026
Right next to Beijing Road, the location is super convenient and the ambiance is great. They even upgraded my room, which was awesome! I forgot to take pictures of the room, only tried on shoes.
Original textTranslated by Google
Response from Property: We are honored to receive such a high evaluation from you. We are delighted that the hotel's excellent location makes your travels convenient, with plenty of dining, entertainment, and other activities nearby. Finally, we sincerely welcome you to stay with us again.
Guest User
Superior Boutique Twin Room (Air Purifier + Smart Guest Control)
Stayed in Jun 2026
Family
20 reviews
5.7/10
Posted on Jul 8, 2026
Facilities: All the basics are there, but the only chair was broken. I almost fell to the floor...
Hygiene: There was a strong musty smell when we walked in, and even with the air purifier on all night, it didn't help. The bathroom walls had a lot of mold spots. The bath towels weren't even as clean as the floor towel... they were dark and looked like mop rags.
Ambiance: For this price, I could have stayed at an Atour Hotel. This place is even worse than a Hanting Hotel.
Service: The front desk staff was normal; no other services were needed.
Overall, I feel like I was misled by the pictures... I painstakingly chose this hotel from many options in the area, and it turned out to be very disappointing.
The only good thing is the location; it's easy to get to places we wanted to go. We wasted a lot of time switching hotels midway through our stay. It was a bit disheartening.
Original textTranslated by Google
Response from Property: We are deeply sorry that your stay was extremely unpleasant! The damaged chairs, musty smell and mold in the bathroom, and soiled towels were all major oversights during our housekeeping inspection. We have now arranged for full-room mold removal, furniture repair, and replacement of linens, and are strictly controlling the cleaning and disinfection process. We are extremely sorry that the actual room differs significantly from the promotional photos, the experience is inferior to chain hotels at the same price, and it inconvenienced your trip by requiring you to change rooms midway through your trip. We will replace the photos with unfiltered, realistic pictures and improve the details of room management, hoping to have the opportunity to regain your trust.
Guest User
Superior Boutique Double Bed Room (Air Purifier + Smart Guest Control)
Stayed in May 2026
Family
6 reviews
10/10
Outstanding
Posted on Jun 30, 2026
I often book this chain when I travel, and this location lives up to expectations. The rooms are spacious and clean, and the breakfast offers a good variety. The location is excellent too; it's a short walk to Beijing Road, and very close to Guangzhou Station, which is super convenient for departure!
Original textTranslated by Google
Response from Property: Thank you so much for your continued patronage and support! 🥳 Choosing us year after year is the greatest affirmation for us. Our rooms are spacious and clean, our breakfast is plentiful and delicious, and we're conveniently located near the Beijing Road commercial district, making travel to Guangzhou Railway Station incredibly easy. Whether you're sightseeing or traveling, it's all so worry-free. We will continue to maintain our excellent quality and attentive service, and we look forward to welcoming you back every time. Have a safe and enjoyable journey!
Sandy+Andrew^_^
Superior Boutique Double Bed Room (Air Purifier + Smart Guest Control)
Stayed in May 2026
Business traveller
20 reviews
10/10
Outstanding
Posted on Jul 4, 2026
The hotel's front desk staff were really enthusiastic and even provided essentials like hair ties and clips. The best part is the location – it's absolutely fantastic! You can pretty much walk straight to the pedestrian street. The bedding in the room was comfortable, but the only slight downside was that the bathroom was a tiny bit small, though it was still acceptable.
Original textTranslated by Google
Response from Property: 能得到您這麼高的評價,小楓喜上眉梢,我們的日常工作得到您的認可,對小楓來説是最大的鼓勵,我店地理位置優越,首當核心地段,讓您出門行程無憂,歡迎您將麗楓酒店分享給更多的人,就像分享一件美好的事物,在這裏我們期待更美的遇見。
Guest User
Deluxe Queen Room
Stayed in May 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jun 25, 2026
Service: The front desk staff were very welcoming and enthusiastic.
Environment: The room environment is excellent.
Cleanliness: Very clean.
Original textTranslated by Google
Response from Property: Thank you for your detailed review! We are delighted that you appreciated the warm service from the front desk, the comfortable and clean room environment. We will continue to uphold quality and pay attention to details, and we look forward to your next stay.
Guest User
Business 2-Bed Room
Stayed in May 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jun 25, 2026
The front desk service was excellent, they kindly extended our check-out time for free, and we were very happy with our room.
Original textTranslated by Google
Response from Property: Thank you so much for your positive review! We were delighted that the front desk kindly extended your check-out time, and we were also satisfied with your comfortable room. We always strive to meet our guests' reasonable needs and will continue to provide attentive service. We look forward to your next visit.
Guest User
Superior Boutique Twin Room (Air Purifier + Smart Guest Control)
Stayed in May 2026
Family
30 reviews
10/10
Outstanding
Posted on Jun 26, 2026
The hotel's location is excellent, not too far from any of the major attractions. The hotel environment is great, clean, and well-maintained with complete facilities. The overall service is very good, and customer requests are responded to promptly. Overall, it was a pleasant experience!
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! 🥰 The hotel is clean and tidy, and all the facilities are convenient and easy to use. Located right next to Beijing Road Pedestrian Street, it's incredibly convenient for shopping, dining, and sightseeing. We are delighted to receive your positive feedback and look forward to your next visit to Guangzhou. We will continue to provide excellent service and look forward to welcoming you back!
Faith Jasmine
Business 2-Bed Room
Stayed in May 2026
Family
7 reviews
8.5/10
Very good
Posted on Jun 22, 2026
We arrived at around 11am and the receptionist checked us into our room. We appreciated it. The room was rather clean. The beds were comfortable. The only issue we had was that the sound proofing of the room was not that good. We could hear people in the next room coughing and chatting till late into the night.
Response from Property: 能得到您這麼高的評價,小楓喜上眉梢,我們的日常工作得到您的認可,對小楓來説是最大的鼓勵,我店地理位置優越,首當核心地段,讓您出門行程無憂,歡迎您將麗楓酒店分享給更多的人,就像分享一件美好的事物,在這裏我們期待更美的遇見。
Guest User
Deluxe 2-bed Room
Stayed in May 2026
Family
12 reviews
10/10
Outstanding
Posted on Jun 22, 2026
Conveniently located near the subway, this hotel features smart home technology and a relaxing lavender scent throughout. The twin beds were comfortable and the cleanliness was impeccable. They also have a laundry room and free parking, and the service response was very quick.
Original textTranslated by Google
Response from Property: We're so happy to see your perfect review! The proximity to the subway and the whole-house smart lavender fragrance are just some of the features we've carefully crafted. We've also provided comprehensive amenities including hygiene, bedding, laundry, and parking. Our concierge is always online and ready to respond to your needs quickly. We look forward to welcoming you back and wish you a pleasant life!
Chongqingxiaolanglang
Superior Family Room
Stayed in May 2026
Solo traveller
78 reviews
10/10
Outstanding
Posted on Jun 17, 2026
Lavande Hotel truly lives up to its chain reputation. Both the hygiene and service are five-star worthy. I frequently stay in hotels like this, but Lavande definitely ranks high on my list.
Original textTranslated by Google
Response from Property: Thank you for your kind words! Maintaining cleanliness in our rooms and providing attentive service to every guest is our duty. We welcome you to stay with us again!
Guest User
Deluxe Family Room (Comfort and Ease + Joyful Atmosphere)
Stayed in Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 14, 2026
The front desk lady was very welcoming and even gave us free breakfast.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您選擇入住麗楓酒店(廣州北京路步行街海珠廣場地鐵站店),也感謝您分享這段暖心的入住體驗。看到您特別認可前台小姐姐熱情周到的服務,我們由衷開心;能用一份早餐為您的旅程增添一點小驚喜,也是我們的榮幸。您的肯定對我們來説是最珍貴的鼓勵,我們會繼續用心做好每一次接待,期待不久後能再次歡迎您的到來。
Qingkong
Superior Boutique Double Bed Room (Air Purifier + Smart Guest Control)
Stayed in Apr 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on May 31, 2026
The room was very clean and the service was excellent. I'll definitely choose this place again next time.
Original textTranslated by Google
Response from Property: Thank you for your trust and choice of our hotel! Your satisfaction is our greatest motivation, and we will continue to strive to create a more perfect stay experience for every guest.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2026
Family
7 reviews
10/10
Outstanding
Posted on May 30, 2026
The room was very clean, and the service was excellent. Plus, they offer complimentary afternoon tea, and the location is great too.
Original textTranslated by Google
Response from Property: We are overjoyed to receive such high praise from you. Your recognition of our daily work is the greatest encouragement for us. Our hotel has a superior location in the heart of the city, ensuring a worry-free trip for you. We welcome you to share Lavande Hotel with more people, just like sharing something beautiful. Here, we look forward to even more wonderful encounters.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2026
Family
3 reviews
10/10
Outstanding
Posted on May 29, 2026
I had a very satisfying stay this time. The room was clean and comfortable, the environment was quiet, and the bed was great for sleeping. The staff were friendly and helpful, making me feel right at home. Thanks to the hotel team for their thoughtful service, I look forward to coming back again!
Original textTranslated by Google
Response from Property: We are overjoyed to receive such high praise from you. Your recognition of our daily work is the greatest encouragement for us. Our hotel has a superior location in the heart of the city, ensuring a worry-free trip for you. We welcome you to share Lavande Hotel with more people, just like sharing something beautiful. Here, we look forward to even more wonderful encounters.