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Verified reviews
Location4.1
Amenities4.0
Service3.9
Cleanliness4.1
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All reviews(307)
Positive reviews(277)
Reviews with photos/video(117)
Classy environment(78)
Friendly front desk staff(47)
Relaxing hot springs(44)
(31)
Loved the view(30)
Has an infinity pool(28)
Has play area for children(5)
Average towels(5)
Negative reviews(30)
Chantal Marie
Deluxe Twin Room
Stayed in Jun 2024
Family
4 review
1.7/5
Posted on Jul 7, 2024
Unfortunately, I must express my disappointment with the accommodations and services provided.
The first hotel room we were given was not clean, prompting the staff to attempt to relocate us to a second room. However, the second room was subpar, especially when it comes to suitable sizes for families. The rooms were very small and did not meet the standard of cleanliness I expected.
Furthermore, the breakfast options were limited, and the food seemed to be overly oily and not fresh. This was particularly concerning as a parent trying to ensure my family's well-being during our stay.
Additionally, the kids pool was not satisfactory. The temperature was too cold, and there were identified safety issues that made us feel uncomfortable letting our children use the pool.
I believe it's essential for your establishment to address these concerns to maintain a positive reputation. I hope that you take this feedback seriously and consider implementing changes for the future.
step king
Deluxe King Room
Stayed in Nov 2023
Travel with friends
43 review
3.7/5
Posted on Dec 9, 2023
Hotel design is not bad but location is not very convenient if you do not have drive, breakfast is average. Bad thing about this hotel is the in room hot spring pool is not very clean and only allow one soak and chargeable for 2nd soak for 300Rmb which is ridiculous, better to use their outdoor hotspring pool which is far more better. Also the hairdryer is pathetic, hot air blow is so weak and doesn’t work well when drying hair.
Response from Property: Thank you for your choice and feedback. The first pool of hot spring water in the room is free, while the second pool is charged. The same applies to Conghua Hot All Spring Hotel. We have recorded and rectified the issues you mentioned, and look forward to experiencing our progress again next time.
Guest User
Luxury Queen Room | Private Soaking Pool
Stayed in Dec 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jan 11, 2025
设施:nice incredible
Guest User
Deluxe Twin Room
Stayed in Jan 2025
Other
201 review
5.0/5
Outstanding
Posted on Feb 12, 2025
The front desk butler checked in quickly and upgraded the room for free, which is worth praising. The room is spacious and bright, with complete facilities and comfortable beds. The infinity pool is large and the scenery is beautiful.
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Heheda_heheda
Two-Bedroom Suite | Private Soaking Pool
Stayed in Dec 2024
Family
5 review
3.1/5
Posted on Feb 5, 2025
The running account of this experience is as follows:
Geographical location: Located in a villa complex halfway up the mountain, some of the villa units cannot be sold or are entrusted to a hotel to be used as a hot spring inn. The residence is located on one of the three floors of the villa. There is an owner who actually lives next door and told me that cars cannot be parked outside the unit next door and can only be parked on the roadside.

Check in: The real front desk was abandoned. The whole hotel should have declined and many areas were abandoned. A shabby temporary front desk was full of tourists. It was almost five o'clock and I still hadn't checked in. I was about to get angry before I was given the key. A deposit of 500 yuan is also required. When we arrived by car, the staff were still cleaning up. The housing conditions are pretty good, as it is a villa unit with all the necessary facilities. The toilet was a bit clogged.
Private hot spring bath: A pool located in the courtyard outside the house, with hot water from Tika, the water temperature can reach 42 degrees. The outdoor temperature was around 12 degrees, which was just right for a comfortable bath.
Meals: Takeaway can be delivered to your room. The next day's breakfast is located in the clubhouse, and is usually Chinese food such as fried rice noodles.
Service: There is no service. First of all, the waiting time at the front desk was too long. Secondly, there were only four bottles of drinking water. It was not enough. When I called, the attitude was very rude. They said they had already given it to me and I had to keep working hard before they would give me extra. The bathrobe is also said to be only provided in the room and not delivered. In the end, they had a very bad attitude and blamed the other party for their service attitude, and then they said if there was something, they would send it, and if there were no extras, they would not send them. Finally, they delivered it.
It is particularly pointed out that the standby status is displayed after the air conditioning and heating are turned on. I called and said the air conditioner wasn't heating, and they asked a technician to come and take a look. While I was waiting, the air conditioner started working, and the technician came up and said, "No problem, it can be used." It's so obvious, just ignore it.
Summary: It’s nice to bring all your things and enjoy the environment.
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Guest User
Deluxe Twin Room
Stayed in Dec 2024
Family
26 review
3.0/5
Posted on Jan 18, 2025
Generally, the hotel lobby is small, just like a 3-star hotel. The front desk staff is also very unprofessional and they don't wear work clothes. The hotel room is good and quiet, but the balcony of the room I stayed in actually faces the road outside. The balcony is full of green plants, and someone is renovating it, which is noisy. However, there are few people in the hotel and no one lives next door, so it's ok. Disadvantages: There is no public area. You have to go to the first floor to see the garden view and pass the hot spring reception, which is very troublesome. Many people are taking a shower, wet, and there is a strong smell of disinfectant powder. I am not in the mood for a walk. Advantages: It is halfway up the mountain and the scenery is ok
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Guest User
Deluxe King Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Helped us upgrade the room, it was great, the hot spring was also very good, and the photo taking was great
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Guest User
Deluxe King Room
Stayed in Oct 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The room is spacious and clean, with green mountains and clear water. The air is excellent. The infinity pool is super nice. Worth recommending. Xiaojuan at the front desk was thoughtful and enthusiastic. The greeting was thoughtful and worthy of praise.
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Guest User
Two-Bedroom Suite | Private Soaking Pool
Stayed in Oct 2024
Other
3 review
0.5/5
Posted on Nov 3, 2024
The hotel's internal facilities are dilapidated, the walls are peeling, and there is not even a basic TV. It is clear that a pool of hot spring water is provided, and the water volume is 32, but the water meter shows that the remaining 10.6 will not be used for hot spring water. There is a deception element. The breakfast is terrible and seriously inconsistent with the room price
This star is for the infinity pool!
This 11th hot spring trip was so bad, it was totally inconsistent with the publicity in the photos, deceiving consumers! Looking at the photos, it was a hotel management model, but I felt something was wrong when I arrived at the park. It was hidden in the village. In general, it was transformed from a villa sales center, and then the villa was taken out for sub-rental. There were self-service villas, homestays, and rooms in this hotel. When I arrived at the front desk, I found that it was a guesthouse-style front desk. When I got to the room, it was the third floor of the villa. The conditions inside were really average, the facilities were simple, and the floor was moldy. If it was a villa, it should be made clear in advance on the reservation interface. It was obviously a sheep's head selling dog meat. The 1010 yuan room fee for the 11th was all a donation, but it was absolutely impossible to give any good reviews!
There is only an infinity pool in the whole hotel that makes people feel comfortable. There are not many hot spring pools, and some are still cold water. There is no feeling of hot spring water when you soak in it. I have stayed in hot spring hotels of all sizes in Qingyuan, Conghua, and Zengcheng dozens of times. This is the first time I have encountered fake hot spring water. The thumb should be reversed!
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Guest User
Six-Bedroom, Two-Living Room Hot Spring Villa | Private Soaking Pool
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Very satisfied, the room is clean, the hotel service is thoughtful, the little girl at the front desk is very nice, the hot spring is very comfortable, the infinity pool is picturesque, I would recommend
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Guest User
Deluxe Twin Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The hotel environment is excellent, the recreational facilities are complete, and the infinity pool experience is good. The hotel service is very considerate, the free room upgrade is surprising, and the cost performance is very high!
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Guest User
Luxury Twin Room | Private Soaking Pool
Stayed in Dec 2024
Family
16 review
1.0/5
Posted on Feb 1, 2025
First of all, the room is completely different from the one in the picture. It was renovated 10 years ago, and the wall is peeling off in large pieces.
Secondly, the bedding will make you itch all over your body when you sleep, and the hygiene conditions are very poor.
Thirdly, the temperature of the private hot spring water in the room is less than 38 degrees, which is very cold and you can't soak in it.
Finally, there are less than 10 public hot spring pools open, and more than 100 people are soaking in them. The pool is turbid.
There is no service at all. No one answered the housekeeper's phone, and the front desk phone could not be reached. You have to rely on yourself.
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Anonymous User
Deluxe Twin Room
Stayed in Jun 2024
Family
26 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The handsome guy Huang Yi at the front desk provided considerate, warm and meticulous service. We drove to the basement without stopping, and picked up and dropped off with an umbrella when it rained. The neighborhood is very quiet, villa-style. The room is large, and there is also a hot spring in the room, which is not a bad experience. The infinity pool is great for taking photos. The front desk upgraded my room, and the experience is better. It is especially suitable for leisure vacations, taking children to learn swimming, and soaking in hot springs, all of which are very good experiences [Rose][Rose][Happy]
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Guest User
Luxury Twin Room | Private Soaking Pool
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 26, 2024
The room in the main building is large, with adequate air conditioning and cleanliness. The surrounding environment is beautiful and suitable for a relaxing place. The hotel service is very good. There was a problem with one room when we checked in. We notified the front desk and the engineering department staff came to repair it soon.