Kyliab Hotel (Guangzhou Railway Station Xiaobei Subway Station)

The room is good and clean. It is a new hotel. Everything is clean. The location is good for business trip and travel.

location was strategic. easy to get halal food.staff not good.must have knowllege to deal with customer, be manner, no service for belllboy, we must takenown troy from lobby and even staff seen but not helping, 1st time I experienced hotel like this whwn using weight scale. we nit even use for 5 minutes but reception kept calling ask to return for another guaest, we return it. but ehen we to use again they said. dont know.. should be professional way.staff laundry at least know basic Emglish.

Good location in Xiaobei area, staff are very friendly and helpful. Will stay in this hotel again and recommend it.

The place is very beauty, clean exactly like I expect I even add fews more days

The worst experience I have ever encountered during check in, we booked a room together with my customer for check in the 15th because my customer was going to arrive in 16th early morning to attend the Canton fair, my customer arrived in the hotel at 5 am exhausted from the long flight, and the receptionist didn't want to let him to go to the room to have rest asking for his invitation letter for his visa which has nothing to do with hotel, even we told her he doesn't have it now and the agent who made the invitation letter they are asleep now we will bring it to you once they send it to him, but she insist that he must provide it now, he just arrived and was cleared by the Chines eimigration at the airport. And she the receptionist treated him very rudely, the resptinest all lack of training and they all had very bad attitude, as I requested to speak with the manager on duty 3 times at different times and on different dates they told me his not available, in the other hand the housekeeping and other staffs was very polite and very helpful, the room was clean, location was good too.