JANYU HAVEN HOTEL(Guangzhou Sunac Cultural Tourism City) Reviews
JANYU HAVEN HOTEL(Guangzhou Sunac Cultural Tourism City)
Lobby, 16th Floor, Building 5, No. 76 Fenghuang North Road, Huadu District, Guangzhou, Guangdong, ChinaView hotel details
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Guest Reviews of JANYU HAVEN HOTEL(Guangzhou Sunac Cultural Tourism City)
9.5/10
Outstanding
3002 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.3
Service9.6
Cleanliness9.4
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All reviews(3002)
Positive reviews(2982)
Reviews with photos/video(1146)
Delicious breakfast(480)
Friendly front desk staff(223)
Tasty coffee(158)
Perfect for kids(63)
Has rooms for families(51)
Family activities available(30)
Negative reviews(20)
Susan Esterhuizen
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Dec 2025
Business traveller
11 review
10/10
Outstanding
Posted on Jan 16, 2026
One of the best hotels we visited in 2 week period. Neat professional, friendly, well organised staff. Beautiful, neat, clean, very tasteful rooms and reception area. Electric curtains, lighting perfect. Bed and pillows clean just correct firmness. Freshly squeezed orange juice with pastry of choice for quick breakfast. Located close to big mall, with lots of restaurants. will give them 20 out of ten. Definately recommend
6/14
Response from Property: Dear Guest,Thank you so much for your amazing review and for giving us “20 out of 10” – this really made our day!We are thrilled to hear that you enjoyed your stay with us and that our staff, rooms, electric curtains, lighting, and bed & pillows all met your expectations. It’s also wonderful to know that you liked our freshly squeezed orange juice and pastry breakfast, as well as our convenient location near the mall and restaurants.Your kind words are a great encouragement to our entire team. We look forward to welcoming you back again in the near future!Best regards,The Hotel Team
Guest User
Children's Themed Deluxe Room
Stayed in Dec 2025
Family
8 review
10/10
Outstanding
Posted on Jan 20, 2026
The location is great, really close to Sunac Land and Sunac Mall. For breakfast, they offer coffee and pastries. The room is spacious, perfect for kids to play around, and the night view is quite nice.
Original textTranslated by Google
Response from Property: 感謝您的温暖評價!能在旅途中為您和家人提供一處舒適的小天地,是我們最珍視的事。融創旁的便利、房間裏的自在、夜景下的寧靜,願這些都成為您美好回憶的一部分。期待與您再次相遇~
Guest User
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Dec 2025
Solo traveller
5 review
10/10
Outstanding
Posted on Jan 20, 2026
The room was spotless, and the staff were incredibly polite and welcoming. It's super close to the mall, just a five-minute walk away. They also offer freshly baked bread and drinks for breakfast, which was a nice touch. Highly recommend!
Original textTranslated by Google
Response from Property: 太感謝您的超詳細好評啦!看到你認可房間的乾淨整潔、員工的熱情禮貌,還喜歡便捷的地理位置和現烤麪包和飲品的早餐,我們真的超有成就感~ 步行 5 分鐘到商場的便利、乾淨無死角的客房、用心服務的小夥伴,還有新鮮現做的早餐,都是我們想給大家帶來的舒心體驗呀!後續會繼續保持這份用心,讓每一位住客都能住得安心、吃得放心、玩得省心,歡迎您下次再來呀~
Guest User
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Dec 2025
Family
5 review
10/10
Outstanding
Posted on Jan 11, 2026
The room is fully equipped, and the shampoo, shower gel, and conditioner provided are all of excellent quality – my hair didn't feel like straw after washing. There's also white tea-scented foaming hand soap. The staff even thoughtfully arranged an aroma diffuser for us. The room's cleanliness is impeccable, comparable to a five-star hotel. My son said, 'Mom, don't just give five stars, it deserves ten stars!' The staff's service was incredibly thoughtful, and they even upgraded us to a more premium room type for free. I've stayed in many places near the cultural tourism city, but Jianhe and Jian·Yu, two establishments owned by the same person, have given me an outstanding experience. The milk, freshly squeezed orange juice, coffee, and bread provided in the morning were all delicious and of very high quality. I booked this place based on recommendations in the comments section, and I wholeheartedly recommend it!
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Response from Property: 看到您這麼用心的好評,我們真的太感動啦!能讓您和孩子住得舒心、吃得滿意,是我們最在意的事~ 精心挑選洗護用品就是希望大家能感受到細節裏的温暖,白茶洗手液和擴香機也很高興得到您的喜歡,免費升級房型衹是小小的心意,能換來您的認可才是最大的收穫。簡和簡・嶼兩家店一直都在用心打磨每一處細節,從房間衞生到早餐品質,都想給住客帶來超越期待的體驗。特別開心您通過評論區選擇我們,更感謝您願意成為我們的 “良心推薦官”~ 未來不管是再打卡哪家店,我們都隨時等着您,一定繼續保持高水準,不辜負您的信任,期待和您再次相遇呀!
Jessietiantongxing
Xin Tatami Family Room (Private Space)
Stayed in Nov 2025
Travelling with friends
6 review
10/10
Outstanding
Posted on Dec 30, 2025
The hotel rooms were decent. The two rooms didn't affect my sleep at all. The shower had great water pressure. I'd like to specifically praise the hotel breakfast; the bread and sandwiches were delicious. A big thanks to an auntie who even helped me heat up my rice noodles in the microwave. I'll definitely stay here again next time I'm in Huadu!
Original textTranslated by Google
6/10
Response from Property: 親~ 看到您的好評和覆住承諾,我們真的太感動啦!超開心您覺得咱們的房間很可,兩個房間互不影響睡眠,洗澡水也足夠大,能給您帶來舒適的入住體驗~更欣慰您喜歡我們的早餐,麪包和三明治的味道能得到您的認可,我們特別開心!尤其要感謝您提到那位幫忙用微波爐加熱粉條的阿姨,這正是我們一直倡導的貼心服務,我們會第一時間把您的誇獎轉達給她,相信她會非常受鼓舞~得知您下次來花都還會選擇我們,是我們最大的榮幸!我們會繼續保持房間品質、備好美味早餐,更會讓這份暖心服務延續下去,提前期待您的再次光臨呀!
Guest User
Xin Tatami Family Room (Private Space)
Stayed in Nov 2025
Family
3 review
8.5/10
Very good
Posted on Jan 27, 2026
Wonderful staff members and cute breakfast with coffee and a wide range of choices of bagels, muffins, sandwiches, etc. my kids enjoyed the breakfast so much.
Response from Property: 感謝您的好評!超開心員工的熱情友好、豐富的早餐(咖啡 + 現烤麪包)能讓您和孩子們滿意~ 孩子們喜歡是我們最大的動力,我們會繼續用心籌備,期待您帶寶貝們再次光臨!
Cosaji
Children's Themed Deluxe Room
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Jan 1, 2026
If you're planning a trip to the Sunac area, I can't recommend the Janyu Haven Hotel enough. We just wrapped up a stay here, and it was honestly perfect for what we needed.
Let's talk location first, because it simply doesn't get better than this. The hotel is right in the heart of everything. We were a less than five minute walk from the theme park entrance and the same short stroll to the ski field. After a long day on the slopes or walking through the park, that quick commute back to the room was a lifesaver. You also won't go hungry. There are plenty of food options right downstairs and all around, so grabbing a quick bite or a full meal was super easy.
Our room was a real highlight. It was surprisingly huge, spotlessly clean, and flooded with amazing sunlight because we had a corner unit. The ventilation was great, and the view of the theme park below was awesome to wake up to. The entertainment setup was next level. They have a high-quality projector with access to thousands of movies, and even a free-to-use PS4. It was the perfect way to wind down in the evenings.
The service throughout our stay was impeccable and truly above and beyond. The staff were always friendly and helpful with any questions. A special shout-out goes to the breakfast; the bread and coffee they served was a delicious and welcomed surprise every morning!
In summary, this was a flawless stay for us. The Janyu Haven Hotel provided the ideal mix of an unbeatable location, a comfortable and fun room, and outstanding service. We will absolutely be coming back on our next visit. It felt less like just a hotel room and more like our own perfect little basecamp for all the adventures.
The location is convenient, right next to Sunac Mall, with plenty of food options nearby. The room was clean and tidy, with sufficient hot water and air conditioning. They also offered a choice of soft and firm pillows. The service was excellent, and the staff were polite. Upon check-in, they even offered to send an aroma diffuser to the room. Highly recommended, I would definitely stay again.
Original textTranslated by Google
Response from Property: 感謝您的細緻好評!非常高興得知您對酒店位置、設施及服務都感到滿意,更感謝您特別提到我們的房間香薰服務。我們精選的天然香薰,搭配專用的霧化香薰機,能將香氣細膩擴散成柔和霧氣,讓整個房間均勻沉浸於舒緩氣息中,伴您放鬆身心、安枕入眠。能為您增添一份入住時的舒適與安心,是我們莫大的榮幸。期待您再次光臨,體驗更多寧靜片刻。祝您旅途常有清香相伴,夜夜好夢! 🌫️💤
Anonymous User
Su Japanese-Style Wooden Suite (Mini Fridge)
Stayed in Dec 2025
Travelling with friends
6 review
10/10
Outstanding
Posted on Feb 1, 2026
A comfy and cozy Japanese-style bedroom equipped with online TV.
Response from Property: 感謝您的認可~超開心您喜歡咱們温馨舒適的日式卧室,搭配在線電視就是想讓您在休憩時能隨心放鬆,盡享愜意時光。我們會繼續用心打磨每一處居住細節,期待您的再次光臨,解鎖更多舒心體驗~
Lei$
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Nov 2025
Couple
8 review
10/10
Outstanding
Posted on Dec 9, 2025
Facilities: Free parking, a large projection screen, and VIP movie access are available.
Hygiene: Clean and comfortable; it's clear they put effort into cleaning, and the wooden floors are spotless.
Environment: Within walking distance to Sunac Snow Park, with many delivery restaurants nearby.
Service: The front desk staff noticed we checked in late and kindly offered us a late check-out, which was very thoughtful.
Original textTranslated by Google
Response from Property: Hi there! We were all so happy to see your heartfelt review! We're especially pleased that you appreciated our free parking, clean and comfortable rooms, and convenient location—walking distance to Sunac Ski Resort and surrounded by numerous restaurants. We also want to emphasize that all our guest rooms have large projector screens with VIP movie viewing, so you can relax and binge-watch your favorite shows in your clean room after your skiing trip. The receptionist's thoughtful late check-out was also to give you a more relaxed travel experience. We'll continue to put in this effort and look forward to your next visit!
Jawni Hingh
Xin Tatami Family Room (Private Space)
Stayed in Oct 2025
Family
22 review
8.0/10
Very good
Posted on Nov 25, 2025
Perfect location as it’s just across the street from the Sunac Snow place, which is inside a mall with plenty of food and shopping options. The service was quite good — the complimentary bread and coffee for breakfast far exceeded expectations — and the 16/F reception area in the cafe in nice. Service is excellent, and the tatami room is quite good for my family of four. As is typical in China, the room smelled like cigarette smoke.
Response from Property: 謝謝親的客觀點評!您對我們地理位置、早餐品質、咖啡廳環境及榻榻米房間的肯定,讓我們備受鼓舞~ 關於房間煙味的問題,我們致以誠摯的歉意! 這是我們服務中的疏漏,已立即優化管控措施:一是加強入住時的無煙提示,二是退房後增加深度清潔和除味流程,三是定期檢查通風系統。 我們深知細節決定體驗,會以您的反饋為契機持續完善服務,希望未來能再次邀請您入住,見證我們的進步,感謝您的包容與建議!
Guest User
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Oct 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Nov 15, 2025
Second time staying here. Clean, short walk to sunac. Morning coffee and bread is simple but tasty.
Response from Property: 感謝您的五星好評和二次入住!乾淨整潔、步行達 Sunac、早餐咖啡麪包美味,能讓您全方位滿意,我們特別滿足~ 您之後再來 Sunac 出行,記得提前跟我們説,優先為您安排心儀房型!會一直保持這份高品質,歡迎您常來,祝您每次行程都順利舒心!
Guest User
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Oct 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Nov 10, 2025
I booked this guesthouse for a ski trip to Sunac, and I was really impressed by its thoughtful details. The location is super convenient, just a 10-minute walk to Snow World.
But the highlight has to be the PS4 game library! The controllers were sanitized, and there was a great selection of games, from 'It Takes Two' to racing games. Coming back after skiing and playing a couple of rounds with friends, then ordering takeout – it was just perfect.
The breakfast served until 11 am was a lifesaver; no need to rush to catch the meal. Although simple, the food was good, and the freshly ground coffee and bread really brought me back to life. The room was clean, the bedding was comfortable, and the soundproofing was quite good.
At a price point of just over 200 yuan per person, it balances ski convenience and entertainment perfectly. It felt much more relaxed than staying in a hotel. I've already recommended it to other friends and will definitely choose it again next time I visit Sunac.
Original textTranslated by Google
Response from Property: Thank you for your five-star review and recommendation! You chose our guesthouse for your ski trip at Sunac Resort, and you also loved the PS4 game library, the convenient 11 am breakfast, the convenient location, and the clean and comfortable rooms. We were especially pleased that you felt more comfortable than staying in a hotel. We will continue to maintain the details you mentioned, such as controller disinfection, a wide selection of games, and freshly ground coffee, to live up to your expectations. We hope you'll choose us again for your next ski trip, and thank you for sharing with your friends. We wish you a wonderful skiing experience every time!
Guest User
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Oct 2025
Business traveller
3 review
9.5/10
Amazing
Posted on Nov 7, 2025
Best experience . Good quality.
I came here from Bangladesh and the services are topnotch. They also provide sandwiches and coffee at the cafe for free in every morning which was cool.
Response from Property: Dear Guest, thank you so much for your wonderful review! We’re absolutely thrilled to hear you had an excellent experience with us and rated our quality as top-notch. It means the world to us that our service stood out to you during your trip from Bangladesh—we strive to make every guest feel welcome, no matter where they’re from. We’re also glad you enjoyed the complimentary morning sandwiches and coffee in our café; it’s our little way of starting your day right. We sincerely hope to welcome you back again soon and wish you all the best in your travels!
Guest User
Jian Nordic Double Bed Room (Sleep-enhancing Aroma & Sealy Mattress)
Stayed in Sep 2025
Travelling with friends
1 review
8.5/10
Very good
Posted on Oct 20, 2025
Great location near the Sunac Snow Arena. Room is very spacious and clean, except the floor which seemed to have a layer of grime when I checked in. Doesn't feel clean enough to walk around barefoot. Service is also very good and the daily sandwiches are great, except they start only at 8.30am which is a bit late. I had to leave for the airport at 8am on the last day and could not enjoy their breakfast as a result. Amenities are adequate though you can't seem to leave the "DND" light on, so housekeeping comes everyday even if I actually don't need them to tidy up my room. Seems a bit excessive and not so eco-friendly with the daily "compulsory" housekeeping. Otherwise nothing much else to complain about! Would recommend it.
Response from Property: Thank you for such a detailed and thoughtful review! We truly appreciate your kind words about our prime location, spacious rooms, and staff service, as well as your honest feedback on areas where we can improve—this is incredibly valuable to us.Regarding the points you raised, we take them very seriously and would like to address them:Regarding the cleanliness issue: The fact that the floor was not clean enough to walk on barefoot during your stay truly falls short of our standards. We have already reviewed the situation with our housekeeping team and will strengthen our deep-cleaning inspections to ensure this does not happen again.Regarding breakfast timing: We completely understand your disappointment at missing breakfast due to your early flight. Our breakfast currently starts at 8:30 AM to accommodate the schedules of most guests. However, we are more than happy to prepare a portable takeaway breakfast for guests with early departures—simply let us know in advance next time, and we'll gladly arrange it for you.Regarding room service: While we offer daily cleaning by default to maintain a consistently fresh environment, we fully respect our guests' privacy and preferences. You can always inform the front desk if you do not require cleaning, and we are also looking into optimizing the "Do Not Disturb" feature. Thank you for reminding us to be more mindful of both environmental sustainability and personalized guest needs.Your recommendation means a lot to us. We sincerely look forward to welcoming you back and providing you with a flawless experience during your next visit.Wishing you pleasant travels!