Shengyu Hotel(Guangzhou Tower Pazhou Convention Center Branch)

I booked a room online and had no idea it was a Loft, as they didn't clearly state it. The stairs leading up were crooked, steep, and narrow, making it incredibly difficult to carry my suitcase up – I almost fell. The room's ceiling height was low, making it feel a bit cramped, and the space wasn't very large either. The window was set low, so I had to bend over to see outside. When I asked the front desk to change rooms, their attitude was unhelpful, saying there were no other rooms available. Later, they said I could change, but only if I paid extra. Their attitude remained consistently poor; they kept passing the buck, claiming it was due to financial reconciliation, which was very frustrating. I will definitely not stay here again. The transportation isn't great either; it's a 15-20 minute walk from the subway station.

This stay truly exceeded my expectations, a definite five-star rating! The front desk checked me in very quickly, and the staff were gentle, polite, and even offered tips on local attractions. The room was spotless, the bathroom had no odors or water stains, and the bedding was soft and fluffy. The soundproofing was excellent; I heard no noise at night and slept soundly until morning. The hot water was consistent, the AC worked well, and all the facilities were comprehensive. The hotel's location is convenient, within walking distance of shopping areas and sights. It offers incredible value for money. This will be my first choice when visiting here, and I've already recommended it to friends!

The room was great, basically like having two separate mini-bedrooms. We especially loved the kids' playroom! It was also pretty convenient for getting around.

Highly recommended! The location is easy to find, and parking is convenient. The room is spacious and bright, with new facilities and no strange odors. The service response time is very quick. It's clean, comfortable, and hassle-free – my top choice for business trips and travel!

The hotel ambiance is elegant and the cleanliness is impeccable. The front desk staff, particularly L, is very friendly and efficient. It offers great value for money, highly recommend staying here.