To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1573)
Positive reviews(1540)
Reviews with photos/video(324)
Offers pick-up/drop-offs(368)
Delicious breakfast(204)
Close to airport(194)
Friendly front desk staff(108)
Well designed(57)
Excellent afternoon tea(57)
Well decorated(56)
Tasty restaurant(23)
Negative reviews(33)
Guest User
Business King Bed Room
Stayed in Mar 2025
Couples
4 review
5.0/5
Outstanding
Posted on Mar 27, 2025
Great experience, polite and helpful staff. Hotel staff pivked me up from the airport even midnight, great breakfast served.
Response from Property: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
18169363
Business King Bed Room
Stayed in Mar 2025
Business travellers
48 review
4.5/5
Great
Posted on Mar 15, 2025
Near airport, but only every hour have shuttle bus to the airport, suggest should add bus become every 30 minutes will be much better.
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Our Guangzhou Baiyun Airport Konggang Yingge Hotel will always stand in this city, waiting for your arrival! See you there! Wish you: always smile^_^!
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Sok Yee
Business Twin Bed Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 18, 2025
I should say it is value for money for the price paid. The breakfast is sumptuous with varieties and the room is clean with large shower cubicle. The toilet bowl is automatic with seat warmer. I also like the laundry service and we do not have to wait till we are home before we can do all the washing. The 24 hours shuttle bus service is also a plus point where we can book wherever we needs.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
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Sinyoung
Business Twin Bed Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 23, 2024
I stayed there with my old mon. So I really cared about choosing a hotel for her. It was so nice service compared to the price. The room was nice and breakfast was also so good. We will go back to stay there for last night in Guangzhou to take a flight. Especially thanks for Zhong, Tan. She was very kind and very helpful.
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
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Elaine WK Lo
Business Twin Bed Room
Stayed in Dec 2024
Travel with friends
4 review
3.2/5
Posted on Dec 18, 2024
Had a layover from Beijing back to Kota Kinabalu with about 14 hours to spare. Booked the hotel for its convenience to the airport.
Room smells of cigarettes smoke even though i requested for non-smoking room. Basic amenities, with towels inconveniently placed and seemed old. No proper place to hang clothes/robes/towels except for the open closet space with hangers. Was too tired to ask for change of room.
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have already fed it back to the relevant department and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
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Merivynn
Business King Bed Room
Stayed in Nov 2024
Family
15 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Excellent hotel situated within 10 minutes drive from the airport by taxi. Service, amenities and cleanliness are all on par with a 4 star hotel. They also provide a free free shuttle to the airport from the hotel.
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
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Ahmed
Business King Bed Room
Stayed in Mar 2025
Solo travellers
1 review
3.2/5
Posted on Mar 17, 2025
Front desk service was slower than average.
Food was mostly Chinese.
Front desk staff at night doesn’t speak English and those in day shift speak few words only.
Response from Property: 尊敬的賓客:您好!感謝您選擇廣州白雲機場空港暻閣酒店,非常榮幸能為您服務。同時感謝您對我們提出的寶貴建議,我們深知這是對我們最大的愛護和幫助,我們會認真研究和解決,為您提供更加舒適温馨的入住體驗。酒店全體員工期待着您的再次下榻!
Cass Chong
Business King Bed Room
Stayed in Mar 2025
Solo travellers
2 review
4.5/5
Great
Posted on Mar 25, 2025
I've booked a non-smoking room. Overall is ok just abit smoke smell when entering to my room..
Response from Property: 尊敬的賓客:真誠感謝您提出寶貴的意見,我們會更注重此方面的細節,為了您下次的 到來,我們將會做得更好!
Guest User
Business King Bed Room
Stayed in Mar 2025
Family
2 review
5.0/5
Outstanding
Posted on Mar 6, 2025
Great stay. Room was well furnished. Right size. Staff friendly and helpful. Will come back again.
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生 活愉快!
Jeremy Fleming
Business Twin Bed Room
Stayed in Sep 2024
Family
7 review
4.7/5
Amazing
Posted on Sep 24, 2024
Very nice hotel close to the airport, fast shuttle and breakfast was delicious.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
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Guest User
Business Twin Bed Room
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Comfortable and clean hotel, perfect bedding, very comfortable. Breakfast is good.
Response from Property: 尊敬的賓客:您好!感謝您5分的點評哦!每個城市總會有讓人惦念的理由,每個季節 都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望廣州白雲機場空港暻閣酒店會是您回憶裏最温馨最獨特的那個常回來看看哦,祝:安好!
Leon3758
Business King Bed Room
Stayed in Apr 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Apr 24, 2024
My 2nd booking with Ginco Hotel at Guangzhou Airport. My scores: living room 9/10, cleaning 9/10, breakfast 10/10, pickup car 10/10. Afternoon tea was a bit disappointing, 7/10. Overall, final score 9/10, almost matching a 4-star hotel level.
You can directly contact the sales manager; she can offer a better room and a discount.
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Guangzhou Baiyun Airport Konggang Liangge Hotel will be the warmest and most unique one in your memory. Come back often to visit. I wish you: well!
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Siew kheng
King Bed Room With Courtyard View
Stayed in Oct 2024
Couples
6 review
4.2/5
Very Good
Posted on Jan 16, 2025
unique room design, provided shuttle services and packed breakfast. very thoughtful.
Response from Property: Thank you very much for your stay and appreciation. Your appreciation has given GINCO a great encouragement and a good start. It is also the driving force for us to move forward. We will continue to maintain our enthusiasm. We hope to be the first choice of every guest and look forward to your next visit. For your first stay, GINCO wishes you a happy life and smooth work!
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CHEN
King Bed Room With Courtyard View
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Good services and foods very nice.....
Mr Zhao and Mr Zhu
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生 活愉快!
MChu
Business King Bed Room
Stayed in Jul 2024
Couples
31 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Good location Japanese style room deco free shuttle bus pickup and drop off to airport.
Response from Property: 尊敬的賓客:您好!感謝您對廣州白雲機場空港暻閣酒店的信賴!更感謝您的不吝誇獎與強烈推薦!真是愛在暻閣難以離開,暻閣是您在廣州最美、最温暖的家,您也記得有時間常回來看看喲!