Bolian Resort & SPA

The hotel housekeeper is very considerate and responsive, and the staff are very enthusiastic. The dinner is great with rich choices. In the scenic area, take a walk in the scenic area early in the morning, and the location for viewing the waterfall is excellent.

The environment is quiet and beautiful, and the service is attentive, but the order lacks flexibility and cannot be adjusted according to customer needs.

Friends who use Ctrip, please avoid this pitfall! My first impression when I first entered was very good. The check-in process was very interesting. The design and decoration of the lobby was also very eye-catching. A golf cart was also used to deliver it to the room. At first I thought the room would just be like this. Taking into account the service, the price is still good. Yes. But!!!!! After I checked in, I found that this hotel really cannot stand up to scrutiny! First of all, the peephole in the door was plugged with paper towels, there were moths in the hot spring, and the mouth of the bowl of sago served during the turndown service was There are cracks, and there are yellow things growing on the bottoms of the drinks in the mini bar in the room. Isn't that too bad? Then when we checked out, I was told that there was a slight scratch on the bottom of the wine glass in one of the rooms we booked, and I needed to pay 120 yuan for compensation? However, the wine glass was not dropped or bumped at all, it was just that Coke was poured into it, and that was where it was originally. Is the wine glass cracked? Moreover, a room costs almost 4,000 yuan per night, and I have booked three rooms. Do you still care about the 120 yuan? What's even more outrageous is that I told the hotel to please verify the situation directly with the guest. If it is true, there will be no problem. As a result, the hotel called 5 minutes later and said that after verifying with the aunt who cleaned the room, the slight scratch was not serious and the hotel could handle it. Take responsibility. So, did you just say it casually without verification from the beginning? Moreover, the wine glass was not used at all. If it was really cracked because we used it to drink Coke, the quality must be too poor, right? If the crack in the wine glass is really serious, shouldn't we ask the guest first if he was injured? The service in this hotel is really not worth the price. Friends who use Ctrip, please avoid this pit! All the above mentioned are true. I didn’t originally want to write this review, so I didn’t take any photos. I wrote this review entirely because they called me to talk to me about the 120 yuan charge when I checked out. I was in a hurry and didn’t have time to go to another one at that time. One photo, only the photo of the bottom of the drink bottle was taken casually on the night I checked in.

The hotel service is top-notch, and the service is very considerate and in place. The hotel facilities are many and convenient. I would like to praise the employee named Xie Ting. He is very polite and provides excellent service. The service level is basically perfect. Will definitely come back to this hotel again.

The hotel is in an excellent location, close to the entrance of the scenic area, with lush trees, great hot springs, fresh ingredients in the restaurant, and delicious Changwang noodles for breakfast😋Thank you Master Chai for picking us up👍Room facilities such as induction lighting need to be improved…