Red Level at Gran Melia Palacio de Isora

The staff provides exceptional service with a personal touch. Guests appreciate the immaculate cleanliness, comfortable beds, and beautiful views. The location is perfect. Red Level offers a dedicated family-friendly area.

We have been using Red Level as our go to hotel in Tenerife for a decade. It is true that many of the original benefits have been phased out, and the rooms are in need of an update. The customer service and food offering are still good, and value for money. We have Platinum Melia membership which still gives a 20% discount on bookings, but we were not offered a superior room upgrade again which was disappointing. The hotel is pushing Circle membership, which creates a new level above Platinum - having read the reviews on Google, we decided that it was not for us. Finally, the holiday was spoilt by a combination of noise from a nearby building site and lots of biting flies.

Another fabulous year at this hotel which we now call our home from home having returned every year for over 15 years. Not only do we love this hotel because of its luxurious facilities and rooms but also because of the loyal and amazing staff who want to make sure that everyone has a perfect holiday experience and the most relaxing time. The red level is just perfect for a romantic and relaxing time. There are 2 restaurants in this area which are both amazing. Both restaurants are outside with the most fabulous sea view. You have the choice of The Terrace which is a tasting menu with all traditional Tenerife ingredients. the other restaurant has a French themed menu which offers a different choice of flavors and food. Lorenzo manages this restaurant perfectly and professionally. This is one of our favorite restaurants and we just adore the food and its presentation. Both restaurants are defiantly worth a visit. The Director of The Red Level is called Dean and he is very visible around the red level area and introduces himself to new guests arriving as well as chatting over breakfast or at the complementary drinks from 5 until 6. His knowledge on the Island is so good and he was most helpful is providing information to my husband and I regarding places to go etc. He certainly has a fabulous team of staff and it is clear that they are all working together. I would like to mention a few members of staff who have made our time so special over the years and they are always happy to see us and remember our names which is so heartwarming. Jose is in charge of all of the butlers and has always looked after us. He looks after all of the guests so well and ensures that everyone has what they need to make that there time on holiday is perfect. He is a true professional and a real asset to the Melia brand. He makes us smile everyday and always has time to talk to you and organize anything that you need. We always look forward to seeing him every year and we are always so sad to leave. His heart is in his work and he always gives 100%. Mohammed is a butler in The Red Level and he has an infectious personality which is fun, lighthearted and kind. He always has time for a chat and can lighten your day with his smile. It was so nice to see Bertrese again this year. She is so lovely and organized and very good at her role. She always has a smile and makes everything as perfect as possible to ensure that guests have the best holiday experience. The other staff who stood out his year and work across the restaurants were Lorenzo, Carlos, Liam, Marilyn and Edu. They all do such an amazing job and work so hard in the restaurants to make sure that every meal experience is enjoyable for all of the guests. I would like to mention Airam who we met for the first time this year. He is young and so enthusiastic and always has a smile. We wish him all the best in his career with Melia. To finish I would like to say that all of the staff at this hotel are absolutely