To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.6
Service8.7
Cleanliness8.8
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Positive reviews(655)
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Friendly front desk staff(19)
Many dining options(8)
Large bathroom(5)
Negative reviews(51)
Jitmana
Ordinary King Size Room (dry Wet Separation+deep Sleep+self-service Washing Machine In Public Area)
Stayed in Aug 2026
Solo traveller
31 reviews
8.5/10
Very good
Posted on Sep 20, 2026
Guilin Guijia Hotel (Elephant Trunk Hill & Sun Moon Twin Towers Branch) is a decent budget option if you prioritize location over modern aesthetics.
The hotel itself is definitely on the older side, but the room was surprisingly spacious with plenty of floor space to spread out. Just a heads-up on the room layout: my room had a "fake window" that opened up to an interior wall rather than the outside world, which was pretty funny! The lighting in the room is also quite dim and not very bright, giving it a very muted atmosphere.
Where this place really shines is the location and service. It's super convenient for walking to major spots like Elephant Trunk Hill and the Sun and Moon Twin Towers, making sightseeing a breeze. On top of that, the staff are genuinely helpful, friendly, and welcoming.
Overall, if you don't mind an older property, dim lighting, and a funny window situation, it’s a solid, convenient spot to rest your head while exploring Guilin.
6/10
Response from Property: 尊敬的客人,感謝您選擇下榻桂林歸家酒店(象鼻山日月雙塔店)並分享寶貴體驗。我們很高興您認可酒店地理位置帶來的便利,步行即可輕鬆抵達象鼻山及日月雙塔等主要景點,也對您提到的工作人員熱情友好表示感謝。同時,針對您反饋的房間“假窗”視野不符期待、燈光偏昏暗所帶來的感受,我們深表歉意。酒店作為城市中心的經濟型住宿,一直致力於在位置與服務體驗之間保持平衡;對於讓您不適的細節,我們將認真重視並持續優化。期待您再次光臨桂林時,依舊能獲得更舒適的入住體驗。
Luoyudashuijinjie
Fashionable King Size Bed Room (zero Pressure Mattress+deep Sleep+self-service Washing Machine In Public Area)
Stayed in Mar 2026
Business traveller
15 reviews
6.5/10
Posted on May 20, 2026
I've stayed in their double and single rooms on the third floor before, and they were always pretty good. This time, I was in a single room on the second floor and there was a persistent musty smell that wouldn't go away. Honestly, for this location, it's still good value for money though.
Original textTranslated by Google
Response from Property: Dear Guest, we are very sorry that your stay was not entirely satisfactory! We have taken the issue of the musty smell in the second-floor room you mentioned very seriously and will immediately arrange for a thorough ventilation, deodorization, and moisture-proofing treatment of that floor. Thank you for your continued recognition of our hotel and for your honest feedback. We will definitely make improvements as soon as possible and look forward to serving you again with a better experience to make up for this disappointment.
Guest User
Ordinary King Size Room (dry Wet Separation+deep Sleep+self-service Washing Machine In Public Area)
Stayed in Feb 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on May 30, 2026
The room was very spacious and offered great value for money. The front desk staff, especially the lady, provided excellent service. The location is super convenient for food, with a snack street right outside, making food delivery a breeze. It's also very close to the tourist attractions.
Original textTranslated by Google
6/8
Response from Property: Dear Guest, thank you so much for your thoughtful review! We are delighted to see that you enjoyed the spacious room and comfortable bed. The front desk staff's assistance with your luggage and other attentive service is a testament to our commitment to providing warmth and comfort to every guest. We look forward to your next visit and will continue to strive for excellence!
Anonymous User
Standard Twin Room (Independent WiFi Access+Simmons Mattress)
Stayed in Dec 2025
Travelling with friends
18 reviews
10/10
Outstanding
Posted on Jan 22, 2026
Large room with large bathroom. Lots of restaurants around, close to the shopping malls and public transportation. There's also a spa next to it.
Response from Property: Thank you for your 5-star review and sharing the photos! We are glad that you enjoyed the spacious room and bathroom, as well as the convenient location near restaurants, shopping malls and public transport. We look forward to welcoming you back soon.
Guest User
Ordinary King Size Room (dry Wet Separation+deep Sleep+self-service Washing Machine In Public Area)
Stayed in Nov 2025
Solo traveller
7 reviews
10/10
Outstanding
Posted on Dec 22, 2025
Great location, just a few minutes' walk to the Twin Pagodas. The hotel rooms are well-equipped, clean, and tidy. The front desk staff are warm and welcoming, offering professional and personalized service. I would recommend this to friends or stay here again next time I visit Guilin.
Original textTranslated by Google
Response from Property: Thank you for your recognition! We are especially happy that you can experience the complete facilities and thoughtful service while walking just a few minutes to the Twin Towers. We also hope you will recommend our hotel to your friends, and we look forward to you choosing us again next time you visit Guilin!
Diqiurensk
Twin Room (No Window) (Zero Pressure Mattress+Public Area Self Service Washing Machine)
Stayed in Nov 2025
Couple
11 reviews
10/10
Outstanding
Posted on Dec 21, 2025
This hotel is super close to Elephant Trunk Hill and conveniently located for exploring the Two Rivers and Four Lakes Scenic Area. There are also plenty of shopping options nearby, especially since it's practically next door to Guilin Department Store, which is a huge plus. The room rates are quite reasonable, and the rooms themselves are very spacious. Parking is easy too, with an underground garage available.
Original textTranslated by Google
Response from Property: Thank you for your positive feedback on our hotel's location, price, and facilities! Our proximity to Elephant Trunk Hill and the Two Rivers and Four Lakes makes your trip easier, and our underground parking adds convenience. Our affordable prices and spacious rooms are the experience we strive to provide for every guest. We look forward to welcoming you back to Guilin next time you visit!
Guest User
Standard Twin Room (Independent WiFi Access+Simmons Mattress)
Stayed in May 2026
Travelling with friends
15 reviews
7.5/10
Posted on Jun 14, 2026
The hotel looks a bit sketchy and the staff aren’t very helpful but the room is fantastic - super clean and comfortable and a good bathroom with hot shower.
Response from Property: 尊敬的賓客,十分感謝您客觀真實的入住反饋。首先很欣慰您認可客房整潔度、衞浴熱水以及房間整體居住質感。針對您提出的門店外觀略顯老舊、服務熱情度不足這兩點,我們已經內部開會重點整改優化。後續我們會加強全員服務禮儀培訓,逐步翻新外立面細節,努力彌補不足之處。由衷感謝您寶貴建議,也期盼後續能給您帶來煥然一新的入住感受。
~langtaosha
Deluxe Triple Room (Independent WiFi+Public Area Self Service Washing Machine)
Stayed in Mar 2026
Family
27 reviews
5.5/10
Posted on Apr 19, 2026
The hotel pictures were misleading. They made the place look acceptable, but when I arrived, I found the entrance was tucked away in a small alley. It wasn't very prominent, but at least cars could get in and out. The underground parking garage was like a dungeon – dark, dilapidated, and with low, uneven ceilings. It was incredibly difficult to find the elevator and stairwell exit. I finally found an elevator, only to realize I was on the wrong floor once I got to the first level, completely disoriented. I had to go back down to the basement to search again. After literally bending down and squeezing through a passageway, I finally found the right elevator to the hotel's first-floor reception, lol! The person managing vehicle access was also odd; they wouldn't let us drive in without a hotel voucher, hehe. My family checked in while I was parking, so I figured we'd just make do. But then the process of getting to the room was like navigating a maze, going round and round. The room wasn't soundproofed at all, and the air conditioner's outdoor unit was buzzing loudly. I called to request a room change, and a security guard in uniform came, took a look, and then left without any follow-up. Sigh. As for the sanitary facilities, they were just so-so.
Original textTranslated by Google
Response from Property: Dear Guest, we are very sorry that your stay was not pleasant! Regarding your feedback on the hotel entrance being difficult to find, the underground parking being dimly lit, unclear wayfinding, room soundproofing/air conditioning noise, and cleanliness issues, we have immediately investigated and rectified these issues: We have assigned personnel to optimize the signage at the entrance and parking lot, and updated the online images to avoid misleading you; we are currently upgrading the lighting in the underground parking lot and the elevator signage, and will also proactively provide wayfinding guidance to guests during check-in; the Engineering and Housekeeping departments have conducted a comprehensive investigation into the room noise and cleanliness issues you mentioned, and have strengthened room inspection standards. We apologize again for the unpleasant experience. We value your feedback and look forward to providing you with a better stay in the future. We wish you a pleasant stay!
Guest User
Twin Room (No Window) (Zero Pressure Mattress+Public Area Self Service Washing Machine)
Stayed in Mar 2026
Travelling with friends
24 reviews
9.0/10
Great
Posted on Apr 25, 2026
very nice hotel, located in a convenient location. However, noisy people around our room and smell of BBQ
Response from Property: 尊敬的賓客您好,感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富,我們也將繼續努力不斷完善各項服務,希望能在歸家與您再相逢。祝您心情愉快,闔家幸福!
Guest User
Ordinary King Size Room (dry Wet Separation+deep Sleep+self-service Washing Machine In Public Area)
Stayed in Feb 2026
Couple
18 reviews
9.5/10
Amazing
Posted on Mar 28, 2026
Nice place with good location near stores. They sell tours as well though we didn’t buy one. Rooms are fine, no problems to report. Would stay again.
Response from Property: 流溪緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您們的支持與厚愛,期待您的再次光臨,祝您開心的度過每一天!
Guest User
Ordinary King Size Room (dry Wet Separation+deep Sleep+self-service Washing Machine In Public Area)
Stayed in Aug 2025
Family
1 reviews
10/10
Outstanding
Posted on Sep 11, 2025
The room is very spacious, and the location is incredibly convenient. It's very close to Elephant Trunk Hill and Sun and Moon Pagodas, both within walking distance. What's more, it's incredibly affordable, offering fantastic value for money. This hotel, which we switched to at the last minute, is truly a hidden gem!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your review! It's a great honor for us to meet you in this vast sea of people. Thank you for your recognition, which gives us great motivation to move forward. Front desk: O773-2837766. The hotel is located in the heart of Guilin, a city known for its breathtaking scenery. It's a 5-minute walk to Two Rivers and Four Lakes, Guilin's largest and most beautiful 5A scenic area. It's only 500 meters from Guilin Central Square and a 5-minute walk to the Li River. Transportation is extremely convenient! Elephant Trunk Hill Park is 1000 meters away, Fubo Hill Park is 1600 meters away, and Jingjiang Palace is 1300 meters away. We are located alongside many of the city's most renowned scenic spots. We are your premier choice for business, tourism, and leisure. Improving quality and increasing guest satisfaction are the constant goals of our entire staff. We look forward to welcoming you again! Wish you a pleasant stay!
Guest User
Standard Twin Room (Independent WiFi Access+Simmons Mattress)
Stayed in Jul 2025
Solo traveller
1 reviews
6.0/10
Posted on Aug 21, 2025
The soundproofing was terrible, making it incredibly noisy. The room was also very damp and overpriced. Overall, my experience was very negative. It feels like hotels in Guilin are generally overpriced simply because it's a tourist spot, making the whole city feel too commercialized.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
_annalockwood_
Standard Big Bed Room (Independent Wi Fi Enjoyment+Simmons Mattress)
Stayed in Apr 2026
Couple
38 reviews
9.0/10
Great
Posted on May 24, 2026
Good location everything was walkable. Room was just as described
Response from Property: 尊敬的賓客,感謝您的認可!很高興您滿意酒店的地理位置和房間的真實呈現,我們一直希望為客人提供“所見即所得”的入住體驗。您的滿意是我們最大的動力,期待您的再次光臨!
Guest User
Fashionable King Size Bed Room (zero Pressure Mattress+deep Sleep+self-service Washing Machine In Public Area)
Stayed in Jun 2025
Family
9 reviews
10/10
Outstanding
Posted on Sep 6, 2025
A fantastic choice. I'll definitely bring my family back again to fully enjoy our stay. I hope the hotel continues to provide excellent service and offers some competitive pricing, making our experience even more delightful and satisfying.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your review! It is a great honor to have met you in this vast world. Thank you for your affirmation, which gives us great motivation to move forward. Front desk: 0773-2837766. The hotel is located in the heart of Guilin, a city renowned for its breathtaking scenery. It's a 5-minute walk to the Two Rivers and Four Lakes scenic area, Guilin's largest and most beautiful 5A-level tourist attraction; only 500 meters from Guilin City Center Square and a 5-minute walk to the Li River, making transportation extremely convenient! Elephant Trunk Hill Park is 1000 meters away, Fubo Hill Park is 1600 meters away, and Jingjiang Prince's Palace is 1300 meters away. Standing alongside many famous scenic spots in the city, it is your first choice for business, tourism, and leisure. Improving quality and increasing guest satisfaction is the constant goal of all our staff. We look forward to your next visit! Wishing you a pleasant life!
Haipiyixia123
Stayed in Jun 2025
Travelling with friends
129 reviews
10/10
Outstanding
Posted on Jul 18, 2025
Excellent location. The rooms are spacious, perfect for families, especially with children. Parking is convenient, and it's within walking distance of many attractions. There are also plenty of dining options nearby. Highly recommended.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your review! It is a great honor to have met you in this vast world. Thank you for your affirmation, which gives us great motivation to move forward. Front desk: 0773-2837766. The hotel is located in the heart of Guilin, a city renowned for its breathtaking scenery. It's a 5-minute walk to the Two Rivers and Four Lakes scenic area, Guilin's largest and most beautiful 5A-level tourist attraction; only 500 meters from Guilin City Center Square and a 5-minute walk to the Li River, making transportation extremely convenient! Elephant Trunk Hill Park is 1000 meters away, Fubo Hill Park is 1600 meters away, and Jingjiang Prince's Palace is 1300 meters away. Standing alongside many famous scenic spots in the city, it is your first choice for business, tourism, and leisure. Improving quality and increasing guest satisfaction is the constant goal of all our staff. We look forward to your next visit! Wishing you a pleasant life!