Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch)

Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch) Reviews

Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch)

No.22 Nanhuan Road, Xiangshan District, Guilin, Guangxi, ChinaView Hotel Details
Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch)
Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch)Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch)Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch)
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Venus Royal Hotel (Guilin Elephant Trunk Hill, Two Rivers and Four Lakes Branch) Guest Reviews

4.7/5
Outstanding
3079 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3079)
Positive reviews(3046)
Reviews with photos/video(930)
Convenient location(709)
Delicious breakfast(379)
Friendly front desk staff(363)
Close to scenic area(340)
Tasty restaurant(91)
Garden view(84)
Offers pick-up/drop-offs(41)
Negative reviews(33)
Guest User
Yu Meng Comfy Sleep·Jing Yi Twin Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 23, 2025
superb location and very attentive and helpful staff! it has 2 lifts so easy to get up and down to your room
Response from Property: 尊敬的小主:看到您簡單而又深厚的好評真的是好激動呢, 而且還這麼認可我們的服務 ~我們追求為每位客官提供最為貼心細緻的服務, 為每位客官帶來超值的體驗。 維納斯皇家酒店是 一個富有年輕活力的酒店, 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。 客官的鼓勵是對酒店最大的支持和鼓勵, 我們會用心服務好每一位家人, 期待和您的下次相遇!(維納斯皇家酒店桂林象鼻山兩江四湖店)
LMD01
Yu Meng Comfy Sleep·Jing Yi Twin Room
Stayed in Oct 2024
Couples
11 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Location was good. Close to public transport, eateries, Elephant Hill, Sun and Moon Pahoda. There is an in-house tour consultant.
6/10
Response from Property: [The river is like a blue silk belt, and the mountains are like jade hairpins]. Dearest lady, your satisfaction is the greatest support you can give us! Venus Royal Hotel is a high-end brand under Jinjiang Group. The hotel is located opposite the Wenchang Bridge Wharf in the Two Rivers and Four Lakes Scenic Area, the city card of Guilin. It is close to the city emblem of Guilin - "Elephant Trunk Hill" and the Sun and Moon Twin Pagodas. It takes 5-10 minutes to walk to the Central Square, Zhengyang Pedestrian Street, East and West Lanes, and Xiaoyao Tower; it is only a 5-5-minute drive to Guilin Station and Vientiane City. The viewing restaurant on the 8th floor provides you with a buffet breakfast from 07:00 to 10:00 in the morning. It has a rich variety of ingredients and delicious ingredients. It perfectly presents the local signature food and local specialties to the distinguished ladies. The Guilin rice noodles made for you on the spot are carefully selected and made with craftsmanship, so that you can taste the most authentic Guilin taste~ start your day's energetic journey, and look forward to your visit again
Anonymous User
Yu Meng Comfy Sleep·Jing Yi Twin Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 8, 2024
A very nice hotel... Staffs are friendly, & helpful, room is spacious, clean, & comfortable. Variety food for buffet style breakfast. Walking distance to mostly spot.
Response from Property: Dear Sir and Lady, thank you for your good comments, which are very encouraging to us. The hotel rooms are decorated in the most popular neo-Chinese style. The small white round table and the gray fabric sofa make the room feel warm. The soft furnishings are simple and natural, which is consistent with our service concept, which is sincere, thoughtful, meticulous and considerate. Our front desk staff are all professionally trained, and I will definitely pass on your compliments. Our conference rooms, lobby bar, business center services, self-service laundry and other facilities are tailor-made for business guests and are their "home" in Guilin. You are welcome to come home at any time, we are always waiting for your visit~
Nanachin Nguyen
Grand City-View Double Bed Room (Lin Yu·Riverside Street View)
Stayed in Sep 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Very good, will come back again if have time
Response from Property: 江作青羅帶,山如碧玉簪。最親愛的小主,您的滿意是給予我們最大的支持!維納斯皇家酒店是錦江集團旗下高端品牌,酒店位於桂林城市名片~兩江四湖景區文昌橋碼頭對面,與桂林城徽——”象鼻山”、日月雙塔、咫尺之遙,步行5-10分鐘可達中心廣場、正陽步行街、東西巷,逍遙樓;至桂林站及萬象城僅5分鐘車程。8樓的觀景餐廳早上07:00-10:00,精心為您提供的自助早餐,種類豐富,食材鮮美,將本地的招牌美食與各地的特色美食完美呈獻給尊貴的小主們,現場為您製作的桂林米粉,精心選材,匠心製作,讓您品嚐到最正宗的桂林味道~開啟您一天的活力之旅,期待您的再次光臨~
bz26
Yu Meng Comfy Sleep·Jing Yi Double Bed Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Convenient location. Good service, good food and drinks. Buffet-style breakfast. The dining floor has a balcony overlooking the city and the distant mountains. Affordable price for this location and quality. I recommend it.
Response from Property: Dear guest,thank you for your excellent review, following your recent stay at the Venus Royal Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Mountain Branch) . We are delighted that you had liked our location, facilities and services.We definitely look forward to welcoming you again, in the near future.
Magler
Yu Meng Comfy Sleep·Jing Yi Double Bed Room
Stayed in May 2024
Couples
16 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The Venus Royal is a very great hotel to stay when you come to Guilin. The staff was very friendly and helpful. Thank you! As expected, the room was clean, odourless and quiet. We were able to sleep very well! The breakfast was very delicious and as soon as something was empty, it was immediately replenished. The location of the hotel was great. We could reach everything on foot in a few minutes.
6/15
Response from Property: Dear guest,thank you for your excellent review, following your recent stay at the Venus Royal Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Mountain Branch) . We are delighted that you had liked our location, facilities and services.We definitely look forward to welcoming you again, in the near future.
Anonymous User
Premier Family Connecting Suite - 2-Bedroom, Mountain-View (Bathtub)
Stayed in Nov 2024
Family
4 review
4.5/5
Great
Posted on Dec 28, 2024
Hotel was very close to scenic attractions. Rooms were spacious for family of room. They clean and love the add amenities. Only gripe was the water leaked out to bathroom during shower, nothing a few extra towels could stop. Also the front street was going to construction so entry into hotel was a little difficult with big luggage. Other than the minor issues, I would recommend the hotel to everyone.
Response from Property: Dear guest: Hello! Thank you very much for staying at Venus Royal Hotel .Among the many hotels in Guilin, you have chosen us. This is a trust and a precious fate! We deeply regret not receiving your five-star review! The hotel provides 24-hour service, and any needs or questions can be reported to the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible。Customer satisfaction is our greatest pursuit, and providing every guest with a comfortable experience has always been the common goal of every employee. Thank you very much for taking the time out of your busy schedule to provide your valuable feedback. We understand that the improvement of a hotel cannot be separated from the suggestions of its guests. Hope you can stay at the Venus Royal Hotel (Venus Two Rivers and Four Lakes Elephant Trunk Mountain Hotel)again, feel our warmth and changes, and wish you a happy life and all the best!
yantje
Yu Meng Comfy Sleep·Jing Yi Double Bed Room
Stayed in Oct 2024
Couples
10 review
4.2/5
Very Good
Posted on Nov 22, 2024
The hotel is good nice soft beds! Prime location near Elephant Rock. But there is room for improvement, The breakfast is below standard for a 4 star hotel the food was cold and of modest quality. kitchen staf was rude! unacceptable in a 4 star hotel.
Response from Property: Dear guest, we sincerely apologize for the unpleasant experience you had during your stay. We are truly sorry! We have always been strict in ensuring and making efforts to improve every detailed aspect, aiming to provide the best quality service to every guest. We highly value your feedback and would very much like to further understand the details from you if possible. We hope to offer the warmest and most attentive service so that every guest who visits can feel at home. We are also very grateful that you took the time out of your busy schedule to provide your valuable feedback. We understand that the improvement of the hotel is inseparable from the suggestions of our guests. Once again, we express our sincere apologies and hope that you will choose to stay at Venus Royal Hotel Guilin Liangjiang Sihu Central Square Branch again to experience our enthusiasm and changes. Wish you a pleasant life and all the best!
Joann
Premier Family Connecting Suite - 2-Bedroom, Mountain-View (Bathtub)
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The only thing wrong with this hotel was that my stay was too short. The beds were luxurious and the breakfast very satisfactory.
Response from Property: Dear guest,thank you for your excellent review, following your recent stay at the Venus Royal Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Mountain Branch) . We are delighted that you had liked our location, facilities and services.We definitely look forward to welcoming you again, in the near future.
ADOPTfamily
Yu Meng Comfy Sleep·Jing Yi Double Bed Room
Stayed in Sep 2024
Couples
18 review
3.7/5
Posted on Oct 28, 2024
Good location. Service and facilities are acceptable. Breakfast is local fare and generally good
Response from Property: 尊敬的顧客您好,非常抱歉讓您在入住期間產生了不好體驗,我們深感抱歉!我們一直嚴格把關努力做好各方面細節化的提升,酒店員工都是經過專業培訓的,衹為給每一位客人提供最優質的服務,您的反饋我們十分重視,如若可以我們非常希望能夠進一步與您瞭解詳情!我們希望以最熱情,最貼心的服務,讓每一位光臨的賓客都能賓至如歸。也非常感謝您百忙之中抽空反饋您的寶貴意見,我們深知酒店的完善與客人的建議是分不開的。再次表示我們真誠的歉意,希望您能再次下榻維納斯皇家酒店桂林兩江四湖象鼻山店,感受我們的熱忱和變化,祝您生活愉快,事事順意!
Mohammad.Ebi
Yu Meng Comfy Sleep·Jing Yi Double Bed Room
Stayed in Sep 2024
Couples
17 review
4.0/5
Very Good
Posted on Oct 6, 2024
The location of this place is fantastic, as it's near Elephant Hill. However, since it's close to the street, there is some noise, especially during national holidays. Despite the noise, the staff at this place are incredibly helpful and kind.
Response from Property: 江作青羅帶,山如碧玉簪。最親愛的小主,您的滿意是給予我們最大的支持!您的寶貴意見我們十分重視,並已反饋給相關部門負責人,正是有像您這樣的督促,才使我們不斷進步!維納斯皇家酒店是錦江集團旗下高端品牌,酒店位於桂林城市名片~兩江四湖景區文昌橋碼頭對面,與桂林城徽——”象鼻山”、日月雙塔、咫尺之遙,步行5-10分鐘可達中心廣場、正陽步行街、東西巷,逍遙樓;至桂林站及萬象城僅5分鐘車程。8樓的觀景餐廳早上07:00-10:00,精心為您提供的自助早餐,種類豐富,食材鮮美,將本地的招牌美食與各地的特色美食完美呈獻給尊貴的小主們,現場為您製作的桂林米粉,精心選材,匠心製作,讓您品嚐到最正宗的桂林味道~開啟您一天的活力之旅,期待您的再次光臨~!
Guest User
Premier Family Connecting Suite - 2-Bedroom, Mountain-View (Bathtub)
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 26, 2024
Very friendly and helpful staff. Even though nobody speaks English, everyone was eager to help using translation apps. The 8th floor rooms are very nice. One has a futon bed. Chinese breakfast. Staff helped with a travel agency.
6/9
Response from Property: Hello dear customer! Thank you very much for staying at Venus Royal Hotel Two Rivers and Four Lakes Elephant Trunk Hill Branch. The hotel is located in the famous Two Rivers and Four Lakes Scenic Area, just steps away from Xiangshan Park; it takes 5-10 minutes to walk to the Relic Pagoda, Sun and Moon Twin Pagodas, and East-West Alley. It is located in a prime location in Xiangshan District, 5-10 minutes drive from Guilin Station, Central Square and Vientiane City, with convenient transportation. The Scenery Western Restaurant on the 8th floor carefully provides you with a Chinese and Western buffet breakfast from 07:00 to 10:00 in the morning. It has a rich variety and delicious ingredients. It perfectly presents local signature delicacies and special delicacies from various places to the distinguished guests. The Guilin rice noodles made for you on-site are carefully selected and made with craftsmanship, allowing you to taste the most authentic Guilin taste~ Start your day of energetic journey. Standing on the terrace on the 8th floor of the hotel, you can enjoy the beautiful scenery and enjoy the unique That kindness! Excellent views coupled with warm and comfortable rooms, we look forward to your coming again! I wish you good health and happiness to your family!
Guest User
Yu Meng Comfy Sleep·Jing Yi Double Bed Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Venus Hotel has been our favorite stay in the last months travels, great room with clean and nice facilities and friendly staff. The details really impressed us with cooling rice pillows and rain shower head and customizable lighting. We ended up even extending our stay in Guilin as it was so comfy. The staff was very helpful and ready with translators and cleaning staff did a great job and very through cleaning. Breakfast buffet has tasty noodles.
Response from Property: Dear guest,thank you for your excellent review, following your recent stay at the Venus Royal Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Mountain Branch) . We are delighted that you had liked our location, facilities and services.We definitely look forward to welcoming you again, in the near future.
Cowichan86
Grand City-View Double Bed Room (Lin Yu·Riverside Street View)
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 31, 2024
We had a lovely stay at the Venus. It is in a great location just within a walking distance to the scenic sights. The breakfast was substantial with a variety of choices. The staff at the desk, restaurant and the housekeepers were super helpful and courteous. If you are looking for a boutique hotel with an authentic Chinese vibe, the Venus in Guilin will fit the bill. Using a translator will help as English is not widely spoken and understood here. But the staff patience makes up for the language issues.
Response from Property: Dear guest,thank you for your excellent review, following your recent stay at the Venus Royal Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Mountain Branch) . We are delighted that you had liked our location, facilities and services.We definitely look forward to welcoming you again, in the near future.
He
Yu Meng Comfy Sleep·Jing Yi Double Bed Room
Stayed in Dec 2024
Solo travellers
17 review
4.7/5
Amazing
Posted on Jan 5, 2025
Location was great! And clean and renovated suites.
Response from Property: Dear guest: Hello! Thank you very much for staying at Venus Royal Hotel .Among the many hotels in Guilin, you have chosen us. This is a trust and a precious fate! We deeply regret not receiving your five-star review! The hotel provides 24-hour service, and any needs or questions can be reported to the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible。Customer satisfaction is our greatest pursuit, and providing every guest with a comfortable experience has always been the common goal of every employee. Thank you very much for taking the time out of your busy schedule to provide your valuable feedback. We understand that the improvement of a hotel cannot be separated from the suggestions of its guests. Hope you can stay at the Venus Royal Hotel (Venus Two Rivers and Four Lakes Elephant Trunk Mountain Hotel)again, feel our warmth and changes, and wish you a happy life and all the best!