Anonymous User
March 23, 2023
I came to Guilin with my friends, and the weather happened to be very hot these two days. I didn’t want to bother anymore, so I finally booked this hotel. When I arrived at the door, I saw the decoration style. It was indeed a bit dated. Then I took a look at the room and took us there. The lady who looked at the house was very enthusiastic and the room hygiene was OK. I booked an ordinary room. When I saw that some rooms had a view of the river at the back, I wanted to make up for the price difference at the front desk. Then the front desk told us that we had to cancel again. I felt it was a bit troublesome to order again, so I ordered again.
After entering the room, I felt that the stay became more and more uncomfortable. It is understandable that there is only one charging socket at the bedside of the double bed room, but the socket at the bedside seems to be broken or something. It always cannot be plugged in tightly. It is difficult for two people to charge. Very inconvenient. The TV in the room is also broken. I couldn’t turn it on after watching it for a long time. The bathroom is really narrow. It is right next to the sink and takes up more than half of the sink. There is something special when the glass door of the bathroom is closed. There is a harsh sound, and the hotel's shampoo and shower gel are two-in-one and not very useful.
The biggest loss of points was that around 12 noon the next day, the power in the room suddenly went off while we were taking a shower. We called the front desk, and then the front desk informed us that the check-out time had arrived, because the website where we booked online also said it was two o'clock. When I checked out, I asked the front desk if I wanted to check out at two o'clock. The front desk said yes. But now I was told that the check out time had already arrived. I asked the front desk again if I wanted to check out at two o'clock. Then the front desk said it was the person who did it yesterday. The time was wrong, but the check-out time was coming, and we didn't call to ask whether we were checking out or extending our stay, or notifying us in advance that the power would be cut off. It was very comfortable to have the power cut off directly. The front desk said that we should go down and refresh again. But we had just washed our hair and it was not very convenient, so we asked the front desk to help deliver it. The front desk directly told us that they were not available and asked us to go down by ourselves. We did not go down after that, and our hair was not dried, so we hurriedly packed up. Went down to check out. In short, I feel that the check-in experience is not very good. It is not a holiday or tourist season. At this price, you can stay in a better place. Please consider it carefully.
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