Li River Promise Hotel （Guilin Elephant Trunk Hill & Two Rivers and Four Lakes Scenic Area）

If 100 points is a perfect score for a hotel experience, I wouldn't hesitate to give 'Poetry & Faraway · Xiangshan Youyue Hotel' 200 points! This stay went far beyond 'exceeding expectations' – it was simply perfect. The facilities are impeccable: The room was spacious and bright, with stylish and tasteful decor. The biggest surprise was the super-sized bathtub; bath time became the most enjoyable part of my day. The bedding was incredibly comfortable, and they even thoughtfully provided both soft and firm pillows to cater to different sleeping preferences – attention to detail at its finest! The restaurant is on the 9th floor, with a stunning outdoor pool just outside. Enjoying breakfast while admiring the beautiful view was pure bliss. Smart and convenient: The room was equipped with a smart 'Xiaodu' speaker, making voice control incredibly convenient. Food deliveries were brought directly to our door by an adorable robot, which was both efficient and fun. There's also a self-service laundry room near the rooms, which is a lifesaver for long-term travelers. But the service is truly the trump card: From the moment we checked in and added the butler on WeChat, we felt incredibly well taken care of. Any request we had was met with an immediate response and solution from the butler. What touched me most was an incident during breakfast today: an elderly person accidentally knocked over their tray, spilling food everywhere. The staff present didn't show any hesitation or displeasure; they rushed over immediately to comfort the startled elder, repeatedly asking if they were hurt, and swiftly and quietly cleaned up the mess. The entire process was filled with genuine concern. This kind of heartfelt kindness and professionalism is more precious than any luxurious facility. It was raining when we checked out, and the front desk staff proactively offered us disposable raincoats. This constant thoughtfulness made our whole family feel incredibly warm. Even our child was clamoring, "I don't want to go to the next stop, I just want to keep staying here!" This wasn't just a stay; it was an experience filled with warm memories. We will definitely be back and highly recommend it to anyone looking for a high-quality, heartfelt accommodation!

My kids absolutely loved it and didn't want to leave, allowing this mom to relax and enjoy the trip. We stayed in the Little Yellow Duck family room, which came with a tent, plush toys, and various cartoon-themed soft furnishings. They also provided exclusive children's amenities, showing incredible attention to detail – it was so thoughtful! Right outside our room was the hotel's kids' playground, featuring a ball pit slide, a play kitchen area, and a dress-up corner that my daughter adored. She went wild as soon as we entered and I literally couldn't pull her away; she just wanted to stay and play at the hotel! The hotel also has a gym, an outdoor pool, an outdoor bar, and a self-service laundry room with sterilization and drying functions. Breakfast is served at the Nai Garden Restaurant, and the ambiance speaks for itself – just look at the pictures! It was incredibly picturesque, especially with a bit of rain, giving off strong Monet vibes. The atmosphere was just perfect! I have to praise the hotel breakfast; the value for money is absolutely amazing. For this price, the breakfast spread was so rich, including Guilin's famous oil tea, rice noodles, Western pastries, and Chinese breakfast items. They even offered cups for free takeaway coffee – as a coffee addict, I had two cups to get my day started ☕️. On the first floor, the hotel lobby also had a Chinese New Year event where my child experienced making hand-printed good fortune paper, and they even framed her artwork as a gift. My daughter was thrilled! Across from the hotel is a department store, making shopping and exploring very convenient. It's also very close to Elephant Trunk Hill, Two Rivers and Four Lakes, and the Li River scenic area. Elephant Hill Scenic Area, East-West Alley, and Zheng Yang Pedestrian Street are all within walking distance. Guilin, this picturesque and poetic little city, is truly chill and always uplifting. It's super suitable for a city walk with kids!

The hotel service is incredibly attentive, and the hygiene is spotless. We felt very comfortable having our child stay here. The playground on the 10th floor is huge, and our kid loved it so much they didn't want to go back to the room to sleep. The breakfast offered energizing options, which was a thoughtful and pleasant surprise. The hotel's rooftop terrace is also a great spot for taking photos; they turn out beautifully.

The room was spacious with three beds, well-arranged, and the service was very welcoming. After check-in, amenities like shampoo, conditioner, body wash, and lotion were brought to the room. The scent was osmanthus oolong, which smelled lovely. I asked the attendant for a few extra to take home for my workouts. There was a standalone bathtub in the room, and my kids really enjoyed taking a bath together. The toilet was smart, with virtually no odor. The shower in the bathroom had constant temperature control, which was great. The room also came with a drying rack, a clothes dryer, a hairdryer, and a garment steamer. It had Xiao Du smart control, which the kids loved. All the furniture in the room was solid wood, looking very sturdy. The toilet paper was soft as well. The front desk on the first floor always had ginger tea and other teas, along with mandarins, biscuits, and taro sweet soup. When we checked out, they even gave us hand cream. The four of us also booked the hotel spa, which was very comfortable and reasonably priced. Overall, I was extremely satisfied. The room with three beds was perfect for me, my parents, and my son. The breakfast was exquisite and compact, featuring Guilin rice noodles and oil tea. There's also a swimming pool, so in summer, kids could swim outdoors. On the tenth floor, there's a children's play area. The kids had a fantastic time! Overall, we were very pleased. We stayed four nights in Guilin.

The service was excellent; they'd contact us a day in advance to confirm details and ask about any specific needs. We were pleasantly surprised when they gave us a free room upgrade, probably because they saw how tired we were from traveling. We stayed on the 10th floor in a family-friendly suite. The room layout was great, and there was even a kids' play area in the hallway, which was a lifesaver for us parents. The kids absolutely loved it and said they want to stay here again next time we visit Guilin. Oh, and the Guilin rice noodles at breakfast were fantastic!

Overall, I'm satisfied, especially with the hotel staff who were very welcoming and provided excellent service! The kids' play area is right outside the door, which was super convenient for the little ones to play. That was a huge bonus. The hotel's location is great, in a lively neighborhood with plenty of shops nearby. The hotel isn't a standalone building; the lower floors are occupied by other hotels.