Accor Novotel Guiyang Downtown

The rooms are clean and tidy. The breakfast is rich, delicious, and hygienic, suitable for both adults and children. The location is excellent, with convenient transportation and many good restaurants nearby. The front desk service is very welcoming.

Karry provided excellent service. The room was good, and while breakfast wasn't great, everything else was pretty good.

The room wasn't huge, but it was perfectly adequate. The location is excellent, making it very convenient for getting around. Plus, kids under 17 get free breakfast, which makes it great value for money. As a chain hotel, the service is also quite reassuring; they even sent up special children's shampoo and body wash for our child. Just outside the hotel is the Dade School attraction. Jiaxiu Tower and Qingyun Market are within walking distance, and you can catch a movie at Guiyang No. 1 right next door.

The Novotel Guiyang Downtown is centrally located, within walking distance of Jiaxiu Tower and Minsheng Road Food Street, making it incredibly convenient for sightseeing and dining. The high-floor rooms offer expansive views, and as an Accor chain hotel, the service is standardized. The rooms are clean and tidy. The only downsides are the slightly firm mattress and the hotel's somewhat dated decor, plus the breakfast is just average. Overall, it offers good value for money, and its location is a big advantage for visitors to Guiyang.

The hotel management is terrible. When I booked, I specifically requested a non-smoking room, but after checking in, I found the room reeked of smoke. I went to the front desk to ask for a room change, and the gentleman assisting me coldly responded, shaking his leg, that all rooms were full due to the peak tourist season. In fact, I checked online and saw that larger rooms were still available at the hotel that day, they just wouldn't give them to me (maybe I needed an upgrade). As a result, I was moved to a small room in the corner (2316) that was nowhere near 30 square meters; it was hard to even walk around. The air conditioner faced the bed directly, so if you didn't turn it on, it was hot, but if you did, you'd catch a cold, so I had to turn it on and off. In the bathroom, the shower stall only had half a glass panel, leaving the other half open. Every time I showered, water splashed everywhere, and if I wasn't careful, I could slip and fall. Someone is going to get hurt there eventually. The restaurant service was beyond words. After telling a server that the bread and butter had run out, he simply said he knew and then did nothing further. Perhaps it wasn't his responsibility. As a four-star hotel under Accor, the restaurant uses trolleys to collect dishes. It makes me question if this is really a four-star hotel restaurant. While you're dining, the carts are constantly moving back and forth beside you, sometimes even stopping by your table with a clanking noise and the sour smell of leftovers, completely ruining your appetite. The only diligent server in the entire restaurant was the young woman at the entrance, who attentively asked for room numbers from guests exiting both elevators without missing anyone. So, for over 600 yuan a day, I endured such a cramped room and terrible service.

A truly pleasant stay! I was pleasantly surprised with a free upgrade to a suite, which was a lovely touch. The room was spacious and comfortably laid out, complete with a bathtub. The staff, especially bubble, were incredibly warm and helpful. The convenient location added to a great travel experience. Highly recommended!

I used to feel like Novotel always offered great value for money, until I stayed at this particular one. Pros: Subway within 10 minutes; Fountains and Jiaxiu Tower within a 15-20 minute walk. Cons: 1. Outdated facilities. Many parts of the room were worn down, and the elevator was cramped. It felt like I'd stepped into a budget motel. 2. Poor room design. The bathroom layout was impractical, and the toilet had no door, so anyone using it would be directly facing people in the room. The mineral water bottle labels were poorly applied, with glue oozing out and sticking to my hands. 3. Weak service. I ordered two deliveries in the morning. The delivery person said the hotel robot would bring them up, but 5 minutes later, the hotel called and told me to come down and get them myself. As I was getting dressed to go downstairs, the hotel called again to say the robot would deliver, so I had to wait in my room. I don't mind picking up food, but if the hotel is offering delivery, they should coordinate their service properly instead of changing their minds repeatedly. The service efficiency was very low. On the third day, I had breakfast at the hotel restaurant. The restaurant was quite small. When I arrived, there was only one four-person table available, and it hadn't been cleared. I stood there for two minutes without any staff approaching, so I had to go find someone myself. A male server then called another person to clear the table without any communication. Overall, the management felt very inadequate. I ordered some dumplings and was told it would take 9 minutes because they needed extra cooking time. After 9 minutes, I was told someone else had taken them. In short, this Novotel was a real disappointment. I do not recommend it.

Traveling with a child, the front desk thoughtfully upgraded our room, which we really appreciated! The hotel's location is great, and although the facilities are a bit dated, the cleanliness is excellent. I would definitely choose to stay here again.

## Location The hotel is ideally located in the bustling center of Guiyang's Grand Cross commercial district, offering an excellent position. Opting for a luxury high-floor room with a view allows for direct, panoramic views of the city from Grand Cross Square. The hotel maintains strict internal management, preventing unauthorized personnel from entering freely. Food deliveries are handled by robots directly to guest rooms, ensuring good safety and privacy for residents. ## Dining Experience The breakfast consistently offers good quality and a rich variety of options, including both Chinese and Western dishes, as well as local flavors. This caters to diverse diner preferences, providing ample choice. ## Service and Rooms The overall service is excellent, and daily room cleaning procedures are well-maintained. The rooms are equipped with comprehensive hardware facilities, ensuring a consistent and comfortable living experience. ## Drawbacks Being in a vibrant city center, walking to the nearest metro station takes approximately 8-10 minutes, which isn't particularly close for subway commuters. The main road downstairs is a traffic-congested area, with heavy traffic during peak hours, making it easy to encounter jams when driving in or out, thus presenting a slight inconvenience in terms of transportation. Occasionally, noisy motorcycles can be heard at night, which might cause some disturbance.