Sofitel Hotels in Guiyang

The hotel boasts an excellent location with convenient transportation, right next to Jiaxiu Tower, offering superb night views. Although it's been open for nearly ten years, all facilities and equipment are well-maintained. The service level is high, with all staff providing smiling and polite service. Janice from Guest Relations left a deep impression on me. Two days before check-in, she called to inquire about my approximate arrival time and added me on WeChat. Immediately after check-in, she sent me a travel guide and check-in instructions. During my stay, she frequently checked in on me, asked about my needs, provided weather forecasts, reminded me to bring an umbrella, and went out of her way to fulfill my requests. Even though we never met in person, when I checked out on the 55th floor, she accurately addressed me by my surname amidst the crowd at the elevator entrance, demonstrating strong professionalism and solid training. Lisa from the Executive Lounge was also very enthusiastic. The hotel breakfast was decent, but the Executive Lounge's Happy Hour offerings were excellent. Besides cold dishes and salads, there were four main hot dishes (chicken, duck, fish, and meat) every night, plus one vegetable, one staple, one soup, and one congee. The French pastries in the lounge were of a very high standard, and they also offered freshly mixed cocktails. The driveway at the hotel entrance is narrow, but the concierge staff calmly managed vehicle flow, loading and unloading luggage efficiently and without chaos. The hotel pays attention to service details; for example, there's a reminder at the guest room door to prevent guests from leaving items behind. I have two suggestions: firstly, for some reason, I couldn't find a night light in the guest room. This should be added during the next renovation to avoid disturbing others with bright lights when getting up at night. Secondly, there were too few hangers in the guest room.