Mercure Brisbane Garden City

Near garden city shopping mall, comfortable bed room, but no dental kitwas provided ever required it from service hotline

I recently stayed at the Mercure Upper Mt Gravatt and had a mixed experience. On the positive side, the reception staff were very accommodating. They assisted us with adding breakfast after check-in and even offered to move our room closer to the lift to better support my elderly mother. The free parking was a bonus, and the hotel’s location is excellent. However, there were several areas that need improvement. Our room (305) had a broken door, and each time we opened it, it made a loud noise that could easily disturb other guests. Housekeeping standards were below expectations — dirty cups were left in the room, and the bed sheets were not changed over our three-night stay. Breakfast was another disappointment. At $26 per person, it felt overpriced for the limited variety. The buffet offered the same items every day, and the à la carte options were very restricted. Overall, while the staff and location were commendable, the condition of the room, housekeeping, and breakfast experience left much to be desired.

Excellent location, very near to our friend group locations. Convenient to our dining venues. Very pleasant stay.

Bed is very soft, warm water for shower even outside temperature was 10-12 degree.

Won’t book again  Too rigid policy Service is also not good

It was good and the place was clean. The only thing was the body lotion didn’t work. The coffee and sugar wasn’t filled each day.