Rosewood le Guanahani St. Barth

I have mixed feelings about this property. Let me start with the positives. The rooms are well appointed and the pool area is beautiful. The beach staff is tremendous and we were well taken care of each day. The greeting at the airport was very nice except late for one guest will i will address later. Check in takes you to the veranda for a welcome drink and an easy check in. For are areas of improvement would be the front desk. Just overall sloppy. A few examples our taxi that they arranged canceled and they did not order another until asked, had given us the wrong time for departure for the airport only upon questioning did they give us the appropriate time. One of guest pickup was 20minutes late at airport so assume they are not monitoring flights. Made take away lunch arrangements for a boat day and they said your food will be ready at 8 46 but pick up was 8 30. When calling ahead to make arrangements it took far too many calls to get all the info. Pleasant enough but not what we have experienced at other Rosewoods. I should call out Martin was the exception at the front! Outstanding service from him. The only one that addressed us by name and engaged. Breakfast was very tasty but each day we waited a minimum of 10 minutes for coffee. My BIGGEST complaint. Is water. They say you need to drink bottled water but each bottle is 10 which is absurd. I asked for filtered water and the restaurant told us not allowed so if your water is UNSAFE TO DRINK YOU SHOULD SUPPLY IT COMPLIMENTARY. They give you one by your bed and one at the beach other than that you pay for each bottle except at breakfast. The ride into town is not bad and they will arrange transport however each trip runs between 120 -180 each time you do a round trip. Overall I did not find this property to match the service I have had at other Rosewoods. Nothing terrible just missing the touches that makes a good property great and feel luxe.

Exceptional service all around. Outstanding staff treated all patrons with respect and made everyone feel welcome and valued. Diverse crowd, yet everyone was treated the same. Very well run resort with top notch service. Highly recommend.

We had an amazing day at Rosewood Guanahani! The beach, lunch, and pool were perfect. We enjoyed the beautiful lagoon and had the chance to swim with more than 5 sea turtles – it was truly a spectacular sight. Total thanks to Nadia (Nano) she made our experience truly magical and kept us laughing throughout the day. The food was incredible, and the desserts were the most delicious we’ve ever had! The entire staff was extremely kind and attentive, making the experience even more special. It’s truly a paradise. Highly recommend this place for an unforgettable experience.

This trip was spectacular and the attention to detail in each aspect of the resort was unmatched. This was our first trip to St Barths and I spent significant time researching resorts but you never really know what you will get until you spend time there. I found the Rosewood website actually undersold the resort and made it difficult to get a mental framework, but once we were on site, the staff and layout kept delivering. The morning breakfast was so good and the beach staff was super attentive, knew our names, were constantly checking on us (but not pushy at all), and the setting was great. We used the concierge throughout our stay and they were so good. From dining reservations to some personal attentive requests, they exceeded our expectations. We will be back again.

Really great service and staff is very friendly . The resort is immaculate and beautiful beaches and pool as well as bar and restaurants and rooms . Sam supervisor at the beach was amazing , Mattis the bartender was great , We had an anniversary dinner on the beach and the Chef was great ,They worked with us on the menu ahead of time and the food was perfect and delicious . Lea and Quinten great wait staff Cibelle the hostess was accommodating . Concierge was fantastic as was Hotel check in staff . The General Manager Martin was always around to make sure meals and everything were great and to greet us . Highly recommend !

We had the pleasure of staying at Rosewood Le Guanahani (Rosewood) for a week and it was an experience we won’t forget. With the world upside down this Rosewood team made it right, executing without a misstep. We’ve traveled globally over 30 years staying at magnificent resorts with unforgettable experiences. The Rosewood team knowing our names and daily activities enabled us to engage with the team and this was a unique and positive experience for us. The entire team was integrated across all functions including the night time staff. I salute the team for developing a customer service machine that is unparalleled in the market. This team is distinctive and special, rolling out this model across the portfolio would make a positive impact. In addition, the gift of EviDens is a brilliant introduction to the products resulting in a new customer! We look forward to our next Rosewood experience.