Royal No.1, Erhuan West Road Haifeng County, Shanwei City, Guangdong Province, Haifeng, Guangdong, ChinaView Hotel Details
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Guest Reviews of Courtyard by Marriott Shanwei Haifeng
9.2/10
Very Good
599 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.0
Service9.1
Cleanliness9.3
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All reviews(599)
Positive reviews(586)
Reviews with photos/video(183)
Delicious breakfast(58)
Friendly front desk staff(51)
Classy environment(44)
Well decorated(25)
Well designed(18)
Awesome gym(7)
Offers pick-up/drop-offs(5)
Located in the city centre(5)
Negative reviews(13)
Guest User
Executive King Room
Stayed in Mar 2025
Solo travellers
7 review
10.0/10
Outstanding
Posted on Apr 12, 2025
Nice hotel with excellent service
Response from Property: 尊敬的賓客:您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可,我們懷揣着您的這份信任,將不斷進取時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨!
kkwng
Deluxe King Room
Stayed in Mar 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 5, 2025
overall great experience
Response from Property: 尊敬的賓客,您好!來自汕尾海豐萬怡酒店的問候!非常感謝您對我們的滿分認可,房間舒適、設施設備新、服務人員熱情,這些都是讓旅行體驗更加愉快的重要因素。尤其是離市中心和汕尾市近,方便您出行和探索當地景點。希望您在接下來的行程中繼續享受愉快的時光!感恩您對我們的支持和厚愛,我們也將繼續保持提高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。竭誠期待您的再次入住!祝您闔家幸福,生活愉快!
Guest User
Deluxe King Room
Stayed in Apr 2025
Other
1 review
10.0/10
Outstanding
Posted on May 12, 2025
This is a rare high-star hotel in Haifeng, with complete facilities and cleanliness. Most importantly, the bedding in the room is neat, hygienic and clean, and the design style is also in line with the aesthetic taste of young people, which is rare in a small county. I will definitely choose this hotel next time I return to Haifeng.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Courtyard by Marriott Shanwei Haifeng! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you and your family happiness and a happy life!
Guest User
Deluxe King Room
Stayed in Apr 2025
Solo travellers
8 review
10.0/10
Outstanding
Posted on May 11, 2025
After staying here, I felt it was clean, quiet, and the service was good! The location is central, the room design is modern, and the bedding is so comfortable that I want to buy the same one. The front desk helped with late check-out, full marks!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Courtyard by Marriott Shanwei Haifeng! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you and your family happiness and a happy life!
Guest User
Deluxe King Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 11, 2025
Overall it's good. I didn't expect that Haifeng actually has a Marriott brand hotel. I'm very satisfied with the hygiene, environment and service. You can taste local food around here. The price is very affordable. It's a very happy trip around here.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Courtyard by Marriott Shanwei Haifeng! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you and your family happiness and a happy life!
Guest User
Executive Twin Room
Stayed in Apr 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on May 6, 2025
Thank you to Dylan, the hotel manager on duty, for the warm hospitality and introduction of many hotel facilities. It allowed me to experience the hotel's facilities firsthand and overlook the bustling scenery of the entire city.
The hotel's teahouse serves delicious food at low prices. Next time when you come to Shanwei Haifeng County, you must recommend the Courtyard by Marriott
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very happy to know that you have had a great time at the Courtyard by Marriott Shanwei Haifeng under the service of Dylan. We are proud to have such excellent employees. We are committed to creating amazing and extraordinary experiences and unforgettable memories for guests from all over the world. Sincerely look forward to seeing you and your family again, and wish you a happy life!
Guest User
Deluxe King Room
Stayed in Apr 2025
Business travellers
25 review
10.0/10
Outstanding
Posted on May 5, 2025
I have to praise the short male waiter in the hotel. He seems to be the manager. His service attitude is very good and professional. He helped me with my luggage and asked me if I wanted coffee. He provided a lot of thoughtful services and help. It was so heartwarming. I have to give him a thumbs up! The hotel is also good. Clean and tidy!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Shanwei Haifeng Courtyard Hotel! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you a happy family and a happy life.
Guest User
Deluxe King Room
Stayed in Apr 2025
Couples
6 review
5.0/10
Posted on May 5, 2025
The air conditioner can't adjust the temperature. It's fixed at 24 degrees. The air conditioner is not cold enough. The sockets in the bathroom and the bar are broken. The light of the makeup mirror is also broken. The parking space is too small. The rear door was scratched. Before the check-out time, the auntie rang the doorbell and said she needed to clean. I originally liked the Marriott brand, and it's a new hotel that opened in 24 years. The facilities are not a little bit poor. The experience is too bad.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay in our hotel and giving us feedback on your stay experience. We always value the feelings of every guest and deeply apologize for the unpleasant experience during your stay. We have checked and taken improvement measures as soon as possible for the issues you raised. Now we will explain the specific situation to you:
1. About the socket and air conditioner in the room After verification by the engineering department, the socket and air conditioner panel cannot be used normally because the main control switch in the room was not turned on. We are deeply aware that there is a problem of insufficient information in the instructions for the use of room equipment, which failed to allow you to operate conveniently in the first time
2. About the problem of vehicle scratches We are deeply sorry to learn that your vehicle was damaged during your stay. At the same time, we will further optimize the parking lot guidance signs and optimize the parking guidance to avoid similar situations. 3. Service improvement commitment, your feedback is a valuable opportunity for us to improve the quality of our service. As an apology, we sincerely invite you to contact the front desk when you visit again. We will upgrade your room type for free and give you a welcome gift, hoping to win your trust again. Thank you again for your understanding and suggestions, and look forward to the opportunity to provide you with a more perfect stay experience.
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Family
7 review
10.0/10
Outstanding
Posted on May 2, 2025
I accidentally saw this hotel this time and was amazed after I came. Both the environment and the service facilities are very complete, especially the two brothers Dylan and Harry at the front desk. I specially looked at their names. Seeing that I brought children, they specially helped me move my luggage to the room. The children were also given children-specific toothbrushes, bath sets, slippers, etc. I hope the leaders will pay more attention to such hard-working employees and add points to the entire hotel. I have a good impression and will stay again next time
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Shanwei Haifeng Courtyard Hotel! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you a happy family and a happy life.
Miss Lui
Deluxe King Room
Stayed in Mar 2025
Solo travellers
30 review
10.0/10
Outstanding
Posted on May 9, 2025
Back to Haifeng, the first choice for accommodation.
This one is better for now.
It would be better if the restaurant on the first floor of the hotel was still open.
As a four-star hotel, without this supporting facility, it will no longer be worthy of its star rating. 
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Courtyard by Marriott Shanwei Haifeng! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you and your family happiness and a happy life!
Tiantianpa5lou
Deluxe King Room
Stayed in Mar 2025
Business travellers
45 review
10.0/10
Outstanding
Posted on Apr 22, 2025
The hotel is very good, the bedding is very comfortable, and it is convenient to eat next to it. I recommend staying here when you come to Haifeng.
In order to taste the specialties, I didn't order breakfast, but I ate the rice noodle rolls next to it, which was also good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Shanwei Haifeng Courtyard Hotel! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you a happy family and a happy life.
Joycengll
Deluxe King Room
Stayed in Mar 2025
Family
25 review
6.0/10
Posted on Apr 22, 2025
Location: Nearby coffee shops, convenience stores and restaurants
Hygiene The room toilet emits odors from time to time, the level of hygiene is not ideal
Service: Lack of smiles by certain employees needs improvement
Breakfast: Buffet breakfast, taste good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry that we failed to provide you with a clean and comfortable stay experience! Regarding your feedback about the odor in the bathroom and the lack of smiles of the staff, we have conducted a comprehensive review of the room cleaning process, strengthened room training, and conducted smiling service training for the front desk/room service team. We hope you will give us another chance to provide you with a clean and comfortable experience next time you stay. We look forward to your next stay.
Guest User
Deluxe King Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 16, 2025
From check-in to check-out, the service was very considerate. The staff took the initiative to help with the luggage and gave a detailed introduction to the surrounding tour guide. The room facilities are also very good, the details are well done, and the cost performance is super high!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!來自汕尾海豐萬怡酒店的問候!非常感謝您對我們的滿分認可,房間舒適、設施設備新、服務人員熱情,這些都是讓旅行體驗更加愉快的重要因素。尤其是離市中心和汕尾市近,方便您出行和探索當地景點。希望您在接下來的行程中繼續享受愉快的時光!感恩您對我們的支持和厚愛,我們也將繼續保持提高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。竭誠期待您的再次入住!祝您闔家幸福,生活愉快!
Guest User
Deluxe Twin Room
Stayed in Mar 2025
Other
1 review
10.0/10
Outstanding
Posted on Apr 4, 2025
When I came to Shanwei, I chose Courtyard again. The front desk service was good, the room was clean and comfortable, the breakfast was rich in variety, and there were local specialty snacks. I was very satisfied and highly recommended to stay.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Greetings from Courtyard by Marriott Shanwei Haifeng! Thank you very much for your full recognition of us. The comfortable rooms, new facilities and equipment, and enthusiastic service staff are all important factors that make the travel experience more enjoyable. Especially close to the city center and Shanwei City, it is convenient for you to travel and explore local attractions. I hope you will continue to have a good time in the rest of your trip! Thank you for your support and love for us. We will continue to maintain and improve the quality of our customer service standards and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your stay again! I wish you and your family happiness and a happy life!
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Other
21 review
6.0/10
Posted on Mar 31, 2025
I'm not saying that your hotel didn't bring up two bottles of water when I asked them to. I put my phone on the shelf when I went to the bathroom this morning and it fell to the ground! You do this in a new hotel? ? Will you compensate me for the broken phone?
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻汕尾海豐萬怡酒店!首先對您此次不愉快的入住體驗深表歉意。關於您反饋的問題,我們高度重視並立即核查改進:礦泉水未及時送達的問題已對服務流程進行緊急整改,確保後續需求快速響應;洗手間手機架問題,我們已安排工程部全面檢查所有房間的置物架穩固性,避免類似情況發生。 您的批評是我們改進的動力,期待能有機會彌補您的體驗。 再次感謝您的直言相告,祝您生活愉快!