Holiday Inn HAIKOU WEST COAST by IHG

I stayed in a Deluxe Twin Room at the Holiday Inn for a business trip on December 5th. What should have been a restful place to maintain my work performance turned into a series of deeply unsettling and unsatisfactory events. The hygiene conditions and management's response were shocking. This is a warning to anyone considering booking this hotel. Here are the facts and core issues: **I. Event Timeline and Key Facts** 1. **Initial Service Oversight**: On December 8th, I informed the front desk that I needed the room's linen changed due to a change in my roommate. Upon returning late that night, I found that while the bedding had been changed, the leftover takeout boxes from the morning and the bathroom trash had not been cleared. The room had not been fully cleaned. 2. **Core Hygiene Incident**: On the morning of December 9th, my colleague discovered what appeared to be fresh, droplet-shaped bloodstains on a pillow. We immediately checked ourselves and confirmed there were no wounds on our faces or other areas. 3. **Hotel Response Process**: * After receiving our feedback, the front desk manager and housekeeping staff inspected the room. They only verbally responded that "the bloodstain looks fresh, not like it's from overnight" and repeatedly emphasized that "responsibility is disputed," refusing to admit it was a hotel cleaning issue. * The hotel offered no explanation for the incomplete room cleaning the night before. * During negotiations, the hotel's proposed solutions were, in order: offering a corporate rate for continued stay, or a complimentary late check-out if we didn't extend our stay. When I insisted on a formal explanation and apology regarding the source of the bloodstains and the lack of cleaning, they offered to "waive 100 yuan from the room fee." * When I again refused financial compensation and insisted on a factual investigation and explanation of responsibility, they stated that "verification would waste both our time," and communication reached a stalemate. Although the lobby manager apologized for their attitude during the phone conversation at check-out, they still did not provide a reasonable explanation.

The hotel boasts a prime location. The rooms are spacious, clean, and well-equipped with all necessary facilities. There's also convenient underground parking available. Both the front desk and floor staff are very friendly and the breakfast selection is excellent.