Mission Hills Resort Haikou

Mission Hills Resort Haikou Reviews

Mission Hills Resort Haikou

No.1 Guanlanhu Avenue, Longhua District, Haikou, Hainan, 571155, ChinaView Hotel Details
Mission Hills Resort Haikou
Mission Hills Resort HaikouMission Hills Resort HaikouMission Hills Resort Haikou
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Mission Hills Resort Haikou Guest Reviews

4.7/5
Outstanding
3017 review
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3017)
Positive reviews(2976)
Reviews with photos/video(872)
Relaxing hot springs(453)
Perfect for kids(271)
Friendly front desk staff(202)
Delicious breakfast(150)
Delicious buffet(61)
Has facilities for children(41)
Close to airport(30)
Negative reviews(41)
Exygolf
Superior Deluxe Room (Double bed)
Stayed in Dec 2024
Solo travellers
6 review
4.5/5
Great
Posted on Feb 1, 2025
Always a pleasurable experience staying at the hotel. Room extremely clean and spacious. Breakfast is good quality and the staff are extremely friendly!
Response from Property: Dear guests, thank you for choosing to stay at Mission Hills Resort Haikou. Your satisfaction is the unremitting pursuit of Mission Hills people. We will continue to work hard to provide you with better services. I wish you a happy life and look forward to your visit again. I wish you a happy Chinese New Year and a happy family. --Guest Service Manager
Diana Vlasova
Deluxe Twin Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Mission hills is the great place to relax and enjoy the beauty of the nature. It is located away from all the hustle of the modern cities. The room is spacious, there is a huge bath with the tub and a seperate shower. The view from the balcony is spectacular. The service is up to its five star standard, especially I would like to thank you Miss Lilian Du 杜琼兰, who was very kind to help me with my request
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We do hope that you have had an enjoyable stay and a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. Your praise for Lillian will serve as a driving force to provide a better service for our guests. Last but not least, we are looking forward to see you again and wish you and your family all the best.---Guest Service Manager
Guest User
Superior Deluxe Room (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Resort and golf club have good condition. Olivia zeng is specially very kind and gave us nice service. Thank you so much. Room condition is good and spacious.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We do hope that you have had an enjoyable stay and a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. Your praise for Olivia will serve as a driving force to provide a better service for our guests. Last but not least, we are looking forward to see you again and wish you and your family all the best.---Guest Service Manager
Long Tiger Foo
Deluxe King
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Beth was very attentive and helped made sure our kid had a great birthday celebration. Thanks very much Beth!
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, a sincere thank you for your high appreciation in relation to our hotel and Mineral spring. It's our pleasure to have you here. We are looking forward to serving you at a high standard and wish you all the best---Guest Experience Manager
koh lay ping
Deluxe Twin Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 16, 2024
Very comfortable, classy and beautiful resort hotel with water theme park and hotel spring facilities onsite. Huge room with nice view (if you select the view facing the water theme park). The breakfast is ok. The room quality is very good and bed/pillows are super comfortable. Service is good as the staff will add you on wechat and you can talk to staff on wechat if you have any issues. They provided free dessert i.e. honeydew sago which is nice and not too sweet and also had a turndown service. Overall, a very good stay especially since I got the double twin room at a good promotional price of Y799 which includes hotspring and breakfast and the hotel give us a free upgrade too. The location is the only weak factor. It is about 30mins from city centre/touristy sites (e.g. Haikou Old Street). There is no big shopping mall /bustling commercial area in walking distance. However, the hotel provides a shuttle bus to a relatively quiet shopping and dining area that is 5 min drive away (the hotel provide shuttle bus every 30 mins to this location).
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, a sincere thank you for your high appreciation in relation to our hotel and Mineral spring. It's our pleasure to have you here. We are looking forward to serving you at a high standard and wish you all the best---Guest Experience Manager
Cathng
Family Friendly Family Room (2 beds)
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on Dec 11, 2024
This is my favourite resort and place to stay in Haikou thus far! We booked the family room which comes with 2 double beds and a bunk bed. It's super spacious despite the number of beds, and the kids loved the hot tub. The only downside was the sliding doors were a little hard to manoeuvre for little hands so we just mostly left them open. There were both adult and kids bathrobes and bedroom slippers and wet slippers (we used it for our trips to the hotspring and pool) as well as kids dental kits and shower toiletries. Our package included buffet breakfast and dinner, spread was great and the kids had no difficulty finding food they liked. The highlight of our stay was definitely the hotspring, followed by the indoor pool. The animal club was small-ish but the kids had fun there too. It was a pity the outdoor water park and firefly activities were closed/not available as it was winter and we weren't aware of that. Also, not all the pools in the hotspring were loaded with the herbs but the upside was there wasn't much crowd when we were there. Just a side note: A number of farms in the area were closed on weekdays also because of winter/typhoon destruction. So make sure to call up before heading over.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, a sincere thank you for your high appreciation in relation to our hotel and Mineral spring. It's our pleasure to have you here. We are looking forward to serving you at a high standard and wish you all the best---Guest Experience Manager
Nina
Deluxe King
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
I stayed for one night in this hotel and I met very good person in reception exactly Beth! She is kind and attentive to the problems of the tourist!! Thanks for my amazing rest!
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We do hope that you have had an enjoyable stay and a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. Your praise for Beth will serve as a driving force to provide a better service for our guests. Last but not least, we are looking forward to see you again and wish you and your family all the best.---Guest Service Manager
Freddy
Deluxe King
Stayed in May 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Very good value for money with the nice hotel, nice breakfast and nice Japanese buffet.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. We are looking forward to serving you at a high standard and wish you all the best.---Guest Service Manager
ChaddyD41
Deluxe King
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 2, 2024
I recently stayed at this 5-star hotel, and I must say, the experience exceeded my expectations. The staff were incredibly friendly, always greeting us with warm smiles and making sure we had everything we needed. A special shout-out to the Manager, Justin, who went above and beyond to ensure our stay was perfect. His attention to detail and willingness to assist at any moment truly made a difference. The hotel itself is stunning, with luxurious amenities and a relaxing atmosphere. I highly recommend this hotel for anyone looking for exceptional service and a memorable stay. Five stars all the way!
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We do hope that you have had an enjoyable stay and a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. Your praise for Justin will serve as a driving force to provide a better service for our guests. Last but not least, we are looking forward to see you again and wish you and your family all the best.---Guest Service Manager
Yasser Aman
Deluxe King
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The Hotel was very good, the city had a typhoon and next day we came to the hotel as it has water and electricity and good atmosphere as well as food. Additionally, the gentleman speaking English was very good, goes by the name Justin, he made the stay way smoother
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We do hope that you have had an enjoyable stay and a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. Your praise for Justin will serve as a driving force to provide a better service for our guests. Last but not least, we are looking forward to see you again and wish you and your family all the best.---Guest Service Manager
J. Randall
Deluxe King
Stayed in Jul 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Oct 17, 2024
Overall, my stay was good. The staff was helpful and friendly. The only downside was that I ordered room service but I did not like the food. The room was nice and the tickets for the hot springs was included.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. We are looking forward to serving you at a high standard and wish you all the best.---Guest Service Manager
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Family
15 review
3.7/5
Posted on Jul 22, 2024
Nice swimming pool facilities for Children. But lots of dirt underneath the pool deck.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort,We apologize for the dissatisfactory of water park experience during your stay. In order to better experience for guests, The water park will be cleaned before opening every day, we will also clean up in time when there are many people on holidays.We have strengthened the management and supervision of the problem you mentioned, and look forward to your next stay.Mission Hills Haikou always adhering to the service concept of putting guests' experience in the first place, we aim to make every guest enjoy the most comfortable and intimate service, looking forward to your visit again
Guest User
Deluxe King
Stayed in Mar 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Apr 26, 2024
We came for the hot springs and were impressed by the hospitality of the hotel. They arranged a late checkout when my friend’s flight was delayed, as well as gave us complimentary soup and fruit. The breakfast is the best hotel breakfast buffet I’ve had of the three resorts I’ve stayed at in Hainan. Really a wonderful experience! The clove and Janine pools are a must, as well as the cold mint pool. Hope the African and Middle East pool sections are open next time I visit to be able to try all the “continents”.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We do hope that you have had an enjoyable stay and a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. Your praise for Jordon will serve as a driving force to provide a better service for our guests. Last but not least, we are looking forward to see you again and wish you and your family all the best.---Guest Service Manager
VC
Deluxe Twin Room
Stayed in Aug 2023
Family
8 review
5.0/5
Outstanding
Posted on Sep 7, 2023
Amazing hotel ! ❤️ excellent service , wonderful people, beautiful territory with volcanic hot springs and swimming pools. Thank you Beth , a young lady on the reception for helping us to handle all issues and requests during our stay. We also discovered a nice souvenir on the table , what a lovely touch for a good memory. I will definitely recommend this hotel to all my friend and family members, in love. My mom loves it so much too, thank you.
Response from Property: Dear Guest, I would like to thank you for taking your valuable time to write such a detailed feedback regarding your stay with Mission Hills Haikou Resort. It is greatly appreciated as it helps other travelers in making the perfect choice for their stay, as well as it helps us to improve and focus on areas which still require improvement. We do hope that you have had an enjoyable stay and a sincere thank you for your high appreciation in relation to our hotel. It's our pleasure to have you here. Your praise for Beth will serve as a driving force to provide a better service for our guests. Last but not least, we are looking forward to see you again and wish you and your family all the best.---Guest Service Manager
AndreyB
Spa Villa With Balcony/Garden
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Fantastic hotel, golf, spa and food. Special thanks to Mary for hospitality and support. Excellent service and attention to small details.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, a sincere thank you for your high appreciation in relation to our hotel and golf. It's our pleasure to have you here. We are looking forward to serving you at a high standard and wish you all the best