Haikou Xinyuan Hot Spring Hotel Reviews

Response from Property: 【乾淨舒適/温泉泡浴/個性化服務】尊敬的賓客您好，看到您的肯定，小鑫心裏暖暖的呢！温泉水源自地下830米火山巖溶層，偏鹼性水質洗後皮膚滑滑的，前台小姐姐們也一直堅持細緻周到的服務理念，希望每一位家人般的客人住得安心、泡得開心。期待您下次再來感受這份熟悉的温暖，祝您天天開心，旅途常有驚喜相伴！

Response from Property: 【Personalized Service/Excellent Location/Clean and Comfortable】Your affirmation is a heartwarming reward for our attentive service. Customer satisfaction is just the beginning; surprise and delight are our ultimate goals. With your encouragement, we will grow rapidly! We consistently treat every guest with enthusiasm and professionalism, and our front desk staff always strive to deliver the warmest smiles. Room cleanliness is also a crucial aspect we value, and we are delighted that you felt this care. Furthermore, Xinyuan is a rare hot spring hotel located in the city center, adjacent to Mingzhu Square, Wanghai International Square, and the Riyue Square Duty-Free Shop, and across the street from the beautiful People's Park. The surrounding area offers a wealth of dining, entertainment, and leisure options! Thank you for your recognition. May wonderful moments always be with you. Welcome to visit us often!

Response from Property: 【Excellent Location/Indoor Hot Spring Bath/Airport Shuttle Service】Dear Guest, thank you so much for choosing Haikou Xinyuan Hot Spring Hotel again, and for sharing your wonderful experience in Haikou. We are delighted to hear about the convenience of dining and food delivery in the city center, the comfort of the in-room hot spring, the efficiency of the food delivery robot, the fun of shopping at the nearby market, and your pleasant experience using the airport shuttle for the first time. We look forward to your next visit to Haikou, where you can continue to enjoy the sea breeze, coconut tea, and a relaxing soak in the hot spring!

Response from Property: 【Excellent Location/Near Haikou East Railway Station/Personalized Service/Natural Hot Springs】Dear Guest, thank you so much for your positive feedback and recognition of our convenient transportation and service! Xinyuan Hotel has always been loved and recommended by guests for its location in the bustling city center. Haikou East High-Speed ​​Railway Station is only 6 kilometers and a 20-minute drive from the hotel, making it an ideal choice for business trips or leisure travel within the island. Furthermore, we are the starting point for Meilan Airport Bus Line 1, with buses running every 40 minutes from 6:00 AM to 9:00 PM, ensuring a worry-free stay and convenient transportation! We are also adjacent to Mingzhu Plaza, Wanghai International Plaza, and Riyue Plaza Duty-Free Shop, and are just across the street from the beautiful People's Park. The surrounding area offers a wealth of dining, entertainment, and leisure options! We look forward to your next visit and will continue to provide you with excellent service!

Response from Property: Dear Guest, thank you so much for your kind feedback and recognition of our hotel! Xinyuan has always been popular among guests due to its prime location in the bustling city center. The Haikou East High-Speed Railway Station is just 6 kilometers away—only a 20-minute drive—making it an ideal choice for business trips or sightseeing within the island. Additionally, we are the starting point for Bus Line 1 of Meilan Airport, operating from 6:00 AM to 9:00 PM with departures every 40 minutes, ensuring convenient and worry-free transportation during your stay. Our hotel is also located near Mingzhu Plaza, Wanghai International Plaza, and the duty-free shops at Rizhao Square, with the beautiful "People's Park" just across the street. The surrounding area offers a wide range of dining, shopping, and entertainment options. We look forward to welcoming you back and continuing to provide excellent service!

Response from Property: Dear Guest, Thank you so much for choosing to stay at Haikou Xinyuan Hot Spring Hotel and for sharing your detailed experience. Xinyuan adheres to the philosophy of "continuous service and product innovation" in its guest services, striving to provide guests with a more perfect accommodation experience. Guest satisfaction is our aim, and we do our utmost to meet it. The young lady is a new employee and not yet very familiar with the non-room products we offer; we will strengthen our staff's product knowledge training in the future. Your reminder is very important; we will pay more attention to service details and consistency in our reception. We look forward to providing you with an even smoother and more attentive stay next time.

Response from Property: [City Center Hot Spring/Airport Shuttle Bus Terminal/Excellent Location/Complete Facilities] Dear Guest, thank you so much for your sincere recognition! We at Xiaoxin are truly touched! The hotel is the terminal for Airport Shuttle Bus Line 1, with buses running every half hour from 6:00 AM to 9:00 PM, ensuring a worry-free stay and convenient transportation. Xiaoxin's hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. This hot spring water is piped into every guest room, allowing guests to enjoy the comfort of a private natural hot spring bath. Furthermore, we are adjacent to Mingzhu Square, Wanghai International Square, and the Riyue Square Duty-Free Shop, and across the street from the beautiful People's Park. The surrounding area offers a wealth of dining, entertainment, and leisure options! If you have any questions during your stay, please feel free to contact the hotel front desk. We prioritize the happiness of family members and strive to move you with the warmest and most attentive service. Xiaoxin wishes you a future journey as brilliant as the stars and as carefree as the breeze!

Response from Property: 【830-Meter Deep Hot Spring/Bathtub Bath/Convenient City Center】Dear Guest, we are grateful for the opportunity to meet you in Haikou and for your positive feedback. Xiao Xin's signature hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. The slightly alkaline water is rich in various minerals and trace elements, providing soothing, calming, moisturizing, hydrating, anti-inflammatory, and anti-aging effects to the skin, leaving it feeling smooth after bathing! We have introduced hot spring water into every guest room. Rooms with bathtubs also offer rose-infused baths with mugwort, milk, etc., and provide disposable bath liners and disposable bath underwear for your peace of mind and convenience! Meeting you is fate, and we cherish every precious moment, wanting only to leave you with the best as a precious memory.

Response from Property: Dear Guest, thank you for choosing Hainan Xinyuan Hot Spring Hotel and sharing your valuable experience. We are delighted that you appreciated our other services and facilities such as the refrigerator. We sincerely apologize for any inconvenience caused by the bed linen issue. Regarding bed linen changing, the hotel strictly adheres to a "one guest, one change" standard; for guests staying consecutively, the sheets are typically changed every three days to ensure a balance between environmental protection and comfort. However, if you require more frequent changes, simply inform the front desk, and we will arrange it for you immediately. Our failure to promptly understand your needs in this instance reflects a shortcoming in our communication and proactive service. We will strengthen room inspections and proactive inquiries in the future, and we also suggest you contact the front desk at any time during your stay; we will respond promptly. Thank you again for your feedback, and we look forward to providing you with even better service on your next stay. We wish you a pleasant stay!

Response from Property: 【Haikou Highlights/Evening Hot Spring Bath/Relaxing Sleep】Dear valued guest, thank you for choosing Xinyuan Hot Spring Hotel and for leaving us a 5-star review and sharing your wonderful experience. Here are some tips for exploring Haikou: During the day, take a stroll through Haikou People's Park opposite the hotel. Breathe deeply in the shade and morning light, feeling the vibrant pulse of this southern city and the relaxed, energetic atmosphere of its streets. In the afternoon, step into the Qilou Historical and Cultural District—lined with old buildings in the Nanyang style, Hainan intangible cultural heritage, authentic cuisine, and popular photo spots are all hidden in these old-world streets, perfect for leisurely exploration. In the evening, head straight to the Haikou University Night Market, where local Hainan flavors meet snacks from all over the world, offering a satisfying and lively experience. At night, visit Holiday Beach, Bund No. 1, or the Sports Library to feel the gentle sea breeze and watch the changing lights on the steps, creating a dazzling nightscape along the coastline. Back at the hotel, I finally immersed myself in the natural hot spring, drawn from 830 meters deep indoors, letting the warm waters wash away the day's fatigue and ensure a restful night's sleep. —From dawn till dusk, a Haikou journey filled with breath, flavor, lights, and warm hot springs~

Response from Property: Dear Guest, thank you for choosing our hotel and sharing your detailed experience! We sincerely apologize for the discomfort caused by the dampness and musty smell in the room and hallway due to the recent heavy rainfall. This is indeed an area where our older hotel needs continuous improvement. We will strengthen ventilation, dehumidification, and cleaning and maintenance to improve the environment. Additionally, the hotel has dehumidifiers available to address this issue; please contact us anytime if needed to arrange one. We are also delighted that you enjoyed our natural hot spring water and daily hot spring bath service, which provided you with a truly excellent value experience – a great affirmation for us. The vibrant atmosphere of the old town is a unique charm of Haikou, and we are glad you enjoyed it. We look forward to serving you again when you visit Haikou, and we will strive to make your stay even more comfortable! We wish you a pleasant journey and all the best.

Response from Property: [Hotel is the starting point of Airport Shuttle Bus Line 1 / Fully equipped / Convenient transportation] Dear guest, thank you so much for your support and recognition of the hotel. Everything we do is to bring a unique vacation experience to every guest. Seeing your satisfaction and affirmation truly touches us. The hotel is the starting point of Airport Shuttle Bus Line 1, with buses running every 40 minutes from 6:00 AM to 9:00 PM, ensuring a worry-free stay and convenient transportation. Furthermore, Xinyuan is a rare hot spring hotel located in the city center, adjacent to Mingzhu Square, Wanghai International Square, and the Riyue Square Duty-Free Shop, and across the street from the beautiful People's Park. An 830-meter deep natural hot spring is directly piped into each room, allowing you to enjoy a private hot spring bath in your room. Xinyuan's staff looks forward to your next visit!

Response from Property: Dear guest, thank you for leaving a perfect review. It's like a warm ray of sunshine, lighting up our path forward! The hot spring family suite is suitable for family trips and small groups. It has a two-bedroom, one-living room layout. The living room features a large sofa and an independent office area. The master bedroom is equipped with a 1.8-meter king-sized bed, while the second bedroom has a 1.5-meter double bed and a 1.2-meter single bed. The room is furnished with a wooden bathtub for indoor soaking, and 830-meter deep water hot spring is directly piped into the room for you to enjoy natural hot spring therapy. We also offer complimentary milk rose bath liquid as a hot spring bath companion, along with a free disposable bathtub liner for your peace of mind. Of course, we have prepared a small dehumidifier. If you encounter any dampness in the room, please contact us at any time and we will deliver it to you. Your trust is our most beautiful reward. We look forward to meeting you again at the corner of time!

Response from Property: 【Natural Hot Spring Bathing / Complimentary Hot Spring Bath Companion / Convenient Transportation / Complete Facilities】Dear Guest, we are delighted that you appreciate our hot spring! Xiao Xin's signature hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. We have introduced this hot spring water into each guest room, and with the complimentary hot spring bath companion in the room, you can enjoy the comfort of a private natural hot spring bath. In addition, to meet the needs of our guests, we also offer complimentary access to the 21st-floor gym, 3-story parking, outdoor hot spring bathing facilities, and newly added complimentary self-service laundry and dryer facilities on the 17th floor, making your stay even more convenient! Renovation plans are already underway, and we hope you will always remember that Xin Yuan, a welcoming place, awaits you on this beautiful island of Hainan!