To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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Positive reviews(6866)
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Delicious breakfast(397)
Perfect for kids(202)
Located in the city centre(160)
Negative reviews(134)
Mugy
Cartoon Family Friendly Themed Room - 2-Room (2 Beds)
Stayed in Nov 2024
Family
12 review
4.7/5
Amazing
Posted on Jan 1, 2025
The hotel service was so good, the workers' attitudes were great also price so cheap
Response from Property: 《免費停車》《洗衣服務》《商旅臻選》歡迎您回“家”!皇馬假日酒店始終堅持顧客至上的服務宗旨接待每一位賓客,快捷的入住流程,入住期間的個性化服務,退房時的便利,一站式為您提供便捷快速的優質服務,酒店為您的睡眠做足服務,給您提供睡前椰汁、點心等,讓您的夜晚更加的幸福感,另外我們的免費洗衣與停車為您的出行增添更加美好的體驗感,小皇期待與您的再次相遇,再次邂逅優質服務的酒店之旅!
saba rizwan
Selected Deluxe Double Room
Stayed in Dec 2024
Family
30 review
5.0/5
Outstanding
Posted on Jan 18, 2025
Excellent hotel for foreigners ...we will see you again thank you
Response from Property: 《免費停車》《洗衣服務》《商旅臻選》歡迎您回“家”!皇馬假日酒店始終堅持顧客至上的服務宗旨接待每一位賓客,快捷的入住流程,入住期間的個性化服務,退房時的便利,一站式為您提供便捷快速的優質服務,酒店為您的睡眠做足服務,給您提供睡前椰汁、點心等,讓您的夜晚更加的幸福感,另外我們的免費洗衣與停車為您的出行增添更加美好的體驗感,小皇期待與您的再次相遇,再次邂逅優質服務的酒店之旅!
Guest User
Cartoon Family Friendly Themed Room - 2-Room (2 Beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
This is indeed a great hotel to stay, as it is very family friendly, good locations, with lots of nice food around the areas.
Response from Property: 歡迎您回“家”!皇馬假日酒店始終堅持顧客至上的服務宗旨接待每一位賓客,快捷的入住流程,入住期間的個性化服務,退房時的便利,一站式為您提供便捷快速的優質服務,酒店為您的睡眠做足服務,給您提供睡前椰汁、點心等,讓您的夜晚更加的幸福感,另外我們的免費洗衣與停車為您的出行增添更加美好的體驗感,小皇期待與您的再次相遇,再次邂逅優質服務的酒店之旅!
João
Selected Deluxe Double Room
Stayed in Jun 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Second time staying in this hotel and enjoying. Really good price/value. Hotel is in a central area and nice to relax alone or in couple.
Response from Property: 歡迎您回“家”!皇馬假日酒店始終堅持顧客至上的服務宗旨接待每一位賓客,快捷的入住流程,入住期間的個性化服務,退房時的便利,一站式為您提供便捷快速的優質服務,酒店為您的睡眠做足服務,給您提供睡前椰汁、點心等,讓您的夜晚更加的幸福感,另外我們的免費洗衣與停車為您的出行增添更加美好的體驗感,小皇期待與您的再次相遇,再次邂逅優質服務的酒店之旅!
kevenhai
Selected Superior Family Friendly Room
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Good and clean
Response from Property: 感謝您入住皇馬假日,酒店堅持每天每房每客每換的原則確保房間床上用品的乾淨與舒適,我們的客房服務員拿出最專業的水平對房間進行清掃,大至大件小至每一個細微的角落,期待我們的嚴謹與細緻能給您帶來一個舒適的入住體驗,皇馬假日歡迎您的再次回家!
Guest User
Selected Superior Twin Room
Stayed in Apr 2024
Family
2 review
4.5/5
Great
Posted on May 5, 2024
Really friendly staffs! Although we only stayed for a night, we really enjoyed our stay. Will definitely be back again if we visit Haikou again!
Response from Property: 歡迎您回“家”!皇馬假日酒店始終堅持顧客至上的服務宗旨接待每一位賓客,快捷的入住流程,入住期間的個性化服務,退房時的便利,一站式為您提供便捷快速的優質服務,酒店為您的睡眠做足服務,給您提供睡前椰汁、點心等,讓您的夜晚更加的幸福感,另外我們的免費洗衣與停車為您的出行增添更加美好的體驗感,小皇期待與您的再次相遇,再次邂逅優質服務的酒店之旅!
Kan Hai, Kevin
Selected Superior Family Friendly Room
Stayed in Sep 2023
Family
5 review
3.5/5
Posted on Dec 20, 2023
It is a local hotel, you could order food delivery. It is quite value for money if you are looking to travel for families.
Response from Property: Thank you for choosing Xiaohuang for your trip! Royal Madrid Holiday Inn is located on the main road in the center of Haikou, surrounded by transportation hubs. No matter where you go, it is a convenient central location. There are many bus routes in front of the hotel, and the help of the airport and high-speed rail makes us more perfect; the hotel is adjacent to the arcade old building Street, Wugong Temple, Riyue Plaza Duty-free Shop, Wanghai International Shopping Mall, Nanya Plaza and other urban tourist attractions and business districts are good choices for shopping and entertainment; the parking lot with 300 parking spaces once again adds to your self-driving travel Guangcai, we hope that Xiaohuang can give you a happy experience, and let us welcome you back "home" again!
FL0
Selected Superior Twin Room
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Apr 14, 2024
Can tell its age . Cleanliness is not consistent, we stayed on 2 separate occasions, 1st stay was given clean roon, 2nd stay room was not so clean.
Response from Property: 感謝您入住皇馬假日,酒店堅持每天每房每客每換的原則確保房間床上用品的乾淨與舒適,我們的客房服務員拿出最專業的水平對房間進行清掃,大至大件小至每一個細微的角落,期待我們的嚴謹與細緻能給您帶來一個舒適的入住體驗,皇馬假日歡迎您的再次回家!
Guest User
Selected Superior Twin Room
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 24, 2025
staff was very nice and friendly
Response from Property: "Free Parking", "Laundry Service" and "Business Travel Selection" welcome you back "home"! Royal Madrid Holiday Hotel always adheres to the customer-oriented service tenet to receive every guest, with fast check-in process, personalized service during check-in, and convenience during check-out. It provides you with convenient and fast high-quality services in one stop. The hotel provides you with The sleep service provides you with coconut juice, snacks, etc. before going to bed, making your night more happy. In addition, our free laundry and parking add a better experience to your trip. Xiao Huang looks forward to seeing you again Meet again, encounter a hotel trip with high-quality service!
Raymond
Selected Superior Family Friendly Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Very good hotel with good services
Response from Property: 歡迎您回“家”!皇馬假日酒店始終堅持顧客至上的服務宗旨接待每一位賓客,快捷的入住流程,入住期間的個性化服務,退房時的便利,一站式為您提供便捷快速的優質服務,酒店為您的睡眠做足服務,給您提供睡前椰汁、點心等,讓您的夜晚更加的幸福感,另外我們的免費洗衣與停車為您的出行增添更加美好的體驗感,小皇期待與您的再次相遇,再次邂逅優質服務的酒店之旅!
Yeo HL
Selected Deluxe Double Room
Stayed in Jun 2023
Travel with friends
29 review
4.7/5
Amazing
Posted on Jul 24, 2023
Receptionist was very helpful for transport, directions to tourist attractions, rooms clean, toiletries was excellent..
Response from Property: Welcome back "home"! Huangma Holiday Hotel always adheres to the service tenet of customer first to receive every guest, fast check-in process, personalized service during check-in, convenience when check-out, and one-stop service for you. The hotel provides you with enough services for your sleep, and provides you with coconut milk and snacks before going to bed to make your night more happy. In addition, our free laundry and parking will add a better experience to your travel. Xiaohuang looks forward to meeting you again and encountering a hotel trip with high-quality services again!
Travelling Mars
Cartoon Family Friendly Themed Room - 2-Room (2 Beds)
Stayed in Nov 2023
Family
10 review
5.0/5
Outstanding
Posted on Dec 15, 2023
The hotel location is quite good. Staff was nice and helpful. It even has free laundry services. The staff give both kids complimentary gifts.
Response from Property: Welcome back "home"! Royal Madrid Holiday Hotel always adheres to the customer-oriented service tenet to receive every guest, with fast check-in process, personalized service during check-in, and convenience during check-out. It provides you with convenient and fast high-quality services in one stop. The hotel provides you with The sleep service provides you with coconut juice, snacks, etc. before going to bed, making your night more happy. In addition, our free laundry and parking add a better experience to your trip. Xiaohuang looks forward to seeing you again Meet again, encounter a hotel trip with high-quality service!
Anonymous User
Deluxe 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Good services and cleanliness
Response from Property: Welcome back "home"! Royal Madrid Holiday Hotel always adheres to the customer-oriented service tenet to receive every guest, with fast check-in process, personalized service during check-in, and convenience during check-out. It provides you with convenient and fast high-quality services in one stop. The hotel provides you with The sleep service provides you with coconut juice, snacks, etc. before going to bed, making your night more happy. In addition, our free laundry and parking add a better experience to your trip. Xiaohuang looks forward to seeing you again Meet again, encounter a hotel trip with high-quality service!
Guest User
Cartoon Family Friendly Themed Room - 2-Room (2 Beds)
Stayed in Oct 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 5, 2023
The room was cosy and clean. Counter staff was warm and friendly.
Response from Property: 感謝您入住皇馬假日,酒店堅持每天每房每客每換的原則確保房間床上用品的乾淨與舒適,我們的客房服務員拿出最專業的水平對房間進行清掃,大至大件小至每一個細微的角落,期待我們的嚴謹與細緻能給您帶來一個舒適的入住體驗,皇馬假日歡迎您的再次回家!
Guest User
Selected Deluxe Double Room
Stayed in Apr 2023
Solo travellers
1 review
4.2/5
Very Good
Posted on May 29, 2023
The location was good, everything was convenient, bed was comfortable and clean. The only downside about this hotel is the waterproofing of the glass doors. There were leakages, resulting in a wet floor outside the shower area. I hope that the engineering team will look into the maintenance of shower rooms. (Room 1406)
Response from Property: Welcome back "home"! Royal Madrid Holiday Hotel always adheres to the customer-oriented service tenet to receive every guest, with fast check-in process, personalized service during check-in, and convenience during check-out. It provides you with convenient and fast high-quality services in one stop. The hotel provides you with The sleep service provides you with coconut juice, snacks, etc. before going to bed, making your night more happy. In addition, our free laundry and parking add a better experience to your trip. Xiao Huang looks forward to seeing you again Meet again, encounter a hotel trip with high-quality service!